I purchased a car from this dealership earlier this year. Whilst in the process of the purchase, I asked the Sales Advisor (who was actually very helpful at the time) about the service history of the car, I was informed that the car held a main dealer history. However, when coming to sell the car, it’s transpired that the car had no previous service history and the dealership were fully aware of this. Not only would I not have purchased the car, I’m now at a considerable loss due to the car being worth less than I thought due to the misrepresentation at the point of sale. I’ve discussed this matter with General Manager Iain Ward, who rather alarmingly told me that despite what I was told by their Sales Advisor, I should’ve checked this myself. I found Iain to be quite standoffish whilst dealing with my complaint, at first denying they knew and claiming a previous employee had informed them that the car had service history hence their claim to me, to then tell me that they sold the car at a loss and cheaper than usual because they knew it had no service history. After rejecting their small offer of compensation (less than 1/3 of my total loss) and reviewing case studies on the ombudsman website, I’ve since raised the case to the Ombudsman and will await their feedback. I think all customers should be aware that the dealership have seemingly knowingly lied to me at the point of sale and their own General Manager has implied I shouldn’t trust the word of his Sales Advisors - Strange considering they won dealership of the year in 2019, obviously a lot has changed since then.