After spending over £20K with them, I have had zero aftersales care. Initially when I had issues with components missing from my key fob I had zero response from the person who sold me the car. Recently, my car went in for an MOT and Service and the guy who was "Looking after me" was terrible. Nonchalant attitude to when my car would be ready and when I asked to give me an educated guess he would ramble on about getting parts in and not knowing the ETA or how long it would take to work on the car. I have lost all confidence in SG Petch Durham Mazda. All they care about is getting money in their pockets and not for their customers. A lot of sales training needs to be done in that place because as someone who worked in sales, I am embarrassed that there are people like that who treat customers like we're nothing.