Very welcoming and helpful. Showroom a bit clinical, no tea or coffee facilities and/or water. No waiting area. The car I eventually chose, did not have the electric seats I was shown which was extremely disappointing for me. This was one of main selling points as I am disabled and wear a arm support. Therefore, I am having to pump up the seat every time to get in and out which is very difficult. I haven’t notified petch (Richmond) only via another survey I have done for Kia. I simply don’t have the strength to mess around as it makes me very stressed. I have not been contacted by petch at all regarding this matter. I did hope the surveys might flag up my concerns. Also very disappointed in the fact that there wasn’t any car mats. This for me would have ensured a anti-slip surface when entering, or exiting the vehicle. Please be aware, this car is the Kia Niro 2 on mitobility. Thanks