During the procedure of buying my car from SG Petch, I feel that information was mis-communicated between departments. I was told I had an appointment at a certain time and when I went for that appointment it was the wrong time then I found out it wasn't even me that had the appointment. I was also told that the cheque used to buy the car had cleared and I could arrange to pick it up. After I'd organised a day and time to pick it up and rang my insurance company to change the insurance I had a phone call to say I couldn't have the car as the cheque had not cleared. Also I was also told when I picked the car up, a follow up telephone call would be made to check everything was ok. I am still waiting for that phone call 5 weeks later. I actually love the car but would say that this should have been an exciting and enjoyable experience but I found it very stressful and a let down.