Covid 19 restrictions had an impact on my experience, but it was easy to book a test drive of a car I'd seen online, and the salesman even found a pre-registered car, which he retained for me until I got my insurance write-off sorted out. Easy online transaction for payment. Collection of vehicle was a bit off-hand, partially due to Covid restrictions, but I was asked to drive to a nearby Post Office to tax the car myself, rather than it being done by the dealer. There was a problem with the registration plates being wrong and I returned 5 days later to get this rectified and had a good customer service experience with one of the managers - after I had asked to see someone.