Alan, the salesman, was helpful and friendly without being in the slightest bit pushy. He arranged test drives in the vehicles we requested. Bearing in mind we were in the middle of the Covid19 restrictions the hospitality area was a little sparse but clean and comfortable and it's difficult to see what more could have been done within the regulations. We were offered a fair trade-in price on our old car and a good deal on the new one, the extras that are inevitably available with new vehicles were offered but not pushed. Everything was explained to us clearly, the staff were unfailingly polite and helpful, even when they were obviously busy.