I came to Petch to assess and purchase a new CX5 AWD to replace a 3 yrs old Honda CRV. I visited the Honda dealership and they gave a similar part ex valuation but I was annoyed with them as they loaded the deal with alloy wheel insurance, Diamond Bright and 5yrs servicing. A new alloy wheel even for a top spec CRV or CX5 can be obtained for £100 to £140, Diamond Bright a waste of £300 and I would only ever use 2 out of 5 yrs servicing so Honda loading an extra £1800 really annoyed me so I came to Mazda and Petch and I was equally annoyed when somehow or other my new CX5 Sport AWD ended up with Diamond Bright added. I missed that in the negotiation but has left me disappointed in Petch. Your sales reps probably get a £50 bonus for each useless Diamond bright you sell but it alienates customers. I had three top spec CRV's from Honda but no more. looks like Petch will go the same way.