I bought the Pilot jacket at full price a day before it's price was reduced by 30%. The response from customer support was that I could return it if it was in perfect condition with the labels attached. I'd worn it alreadyso that was not an option. In week two of owning this high quality jacket I noticed a draught coming from the pocket area and on inspection the stitiching on the inner pocket lining is unstitched. The jacket is generally good but the lack of reasonable customer service and the quality of the stitching leaves me disappointed with the brand.
1 month ago
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