Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 1,002 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Shackleton 5 star review on 1st November 2026

Anonymous

Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

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“Very comfortable, warm winter jacket.”

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Posted 11 hours ago

“Great Ahirt”

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Posted 1 day ago

Thank you for your feedback!

Posted 19 hours ago

“Bought the hero sweater in blue. Beautiful sweater superbly cut and finished the fit is spot on very warm and comfortable, heavy knit, breathable when you’re warm so no sweating but pop a wind proof jacket on when venturing outside and it’s very warm. I tend to find wool some what itchy but not a hint of it itching with this sweater, an absolute stunner”

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Posted 2 days ago

Thank you for your feedback. We're so glad to hear that you find the Hero Jumper to be warm, comfortable and breathable.

Posted 19 hours ago

“Store customer services very good product knowledge experience great jacket quality and fit excellent”

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Posted 3 days ago

Thank you for your feedback!

Posted 19 hours ago

“Brilliant service from start to finish, outstanding product, excellent quality”

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Posted 1 week ago

Thank you for your kind feedback!

Posted 18 hours ago

“Excellent quality coat, wish I discovered them sooner!”

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Posted 1 week ago

“So far, so good! I’m really pleased with the jacket so far. The quality feels excellent, the fit is great, and it definitely feels like a premium, well-made piece of kit. I haven’t had the chance to put it through its real tests in harsh weather or challenging conditions yet, but my first impressions are very positive. Looking forward to seeing how it performs when properly put to the test!”

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Posted 1 week ago

Thank you for your kind feedback!

Posted 16 hours ago

“A well-made, good-fitting, good-looking practical coat.”

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Posted 1 week ago

“Fantastic gilt. Feels rugged without being too bulky and the colour pops!”

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Posted 1 month ago

Thank you for your feedback!

Posted 4 weeks ago

“Bought a merino base layer. After a couple of wears and a machine wash on wool it developed several holes. Be careful to hand wash. But it is very flimsy and not robust at all. Shame My other Shackleton stuff has been great.”

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Posted 1 month ago

Thank you for taking the time to share your feedback and we're sorry to hear about your experience with the Nelson Base Layer. We've reached out to you directly to help put things right, but if you have any further questions, please contact us at info@shackleton.com and we'd be happy to help.

Posted 4 weeks ago

“So far so good”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Top Gear! Great!”

Shackleton 5 star review on 2nd October 2026

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Posted 1 month ago

“The Markham is a fabulous coat, top quality is what you are paying for. I feel that a removable hood would be an improvement for me but other than that it is a great buy.”

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Posted 1 month ago

“Never has a dissapointing product from this brand. They are functional, well made and look good.”

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Posted 1 month ago

“Excellent product. I originally ordered the xxl but it was out of stock so got the xl. Fit was great. It’s exactly what I ordered-but next I hope to get a soft shell.”

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Posted 1 month ago

“Great products, really well made and premium in there feel”

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Posted 1 month ago

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Posted 1 month ago

“Shackleton. A great store, beuitful fit out in the most expensive retail real estate in the world but. When I was asked by the young lady what I knew about the Shackleton stroy i commented a 'little' When I asked her what she knew she could not tell me anything. As the official licence holder to Leadership at the Edge in Asia pacific ( https://www.strategyshift.com.au/keynotes) I know the story backwards. To me if you are representing the great man in a retail setting maybe all staff should read South or the Endurance books and at least know the real story behind the great man. Other than that the product is top notch - the story would sell more I am sure”

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Posted 1 month ago

Thank you for taking the time to share your experience with us. We appreciate your feedback and have shared your comments with our store manager.

Posted 1 month ago

“1 star deduction for the sizing simulator. It recommended L in almost every weight scenario 74-80Kgs at 175-180 cm. I assumed the jacket fitted small - until it arrived. The returns process was made easier by the support team but I still had to challenge the postage costs being withheld from the refund - I appreciated that my position was accepted since I had already ordered the medium size jacket - and so I should get the full refund to buy the size I should have ordered in the first place. Same thing when the return was received by Shackleton. I had to chase the postage costs refund. This was a lot of effort for a first time customer but to be fair they honoured their promise. The lesson here is just order your usual size and ignore their simulator.”

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Posted 1 month ago

“Excellent cap does the job very well. Great quality item.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“A delight to find made in UK products that are hard wearing and will last for years. Such a wide range of products and all my family will be receiving gifts from Shackleton. Thank you.”

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Posted 1 month ago

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Posted 1 month ago

Shackleton is rated 4.8 based on 1,002 reviews