Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 934 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time to actually look at items in store all very good & excellent quality. Some items seem expensive but you get what you pay for I guess. !”

Helpful Report

Posted 3 days ago

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

Helpful Report

Posted 4 days ago

“I bought the Rothera jacket in a very cold week and it was exactly what I was looking for”

Helpful Report

Posted 1 week ago

Thank you for your feedback!

Posted 6 days ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 6 days ago

“Professional Friendly Always welcoming”

Helpful Report

Posted 1 week ago

We appreciate your kind feedback.

Posted 6 days ago

“Sweater is incredibly well made but lack of support for returns / exchanges is astounding. Disappointed the answer is well but another one in the right size. Sizing is generous.”

Helpful Report

Posted 1 week ago

“Fast shipping great sweater. Very warm and comfortable”

Helpful Report

Posted 1 week ago

Thank you for your feedback!

Posted 1 week ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 1 week ago

“Nice half zip and looks smart enough for work.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback!

Posted 1 week ago

“Great vest, really warm in size L for me a bit long but this will keep me warm”

Helpful Report

Posted 2 weeks ago

Thank you for your kind feedback!

Posted 1 week ago

“My Shackleton jacket has exceeded all my expectations and then some! A joy to wear in this British cold wet weather and feel warm and secure in my jacket.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We're so glad to hear that your jacket is keeping you warm and secure.

Posted 2 weeks ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Great product well made”

Helpful Report

Posted 3 weeks ago

We appreciate you sharing your feedback with us!

Posted 2 weeks ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 3 weeks ago

“Product excellent but why a company with such classy products has to email daily I’ve no idea. It was much better a year ago when emails were occasional. Great products just don’t give your email address.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. It's great to hear that you like our products. We’ve shared your comments regarding our emails with our web team. If you’d like us to review or adjust your email subscription, please feel free to contact us at info@shackleton.com and we’ll be happy to help.

Posted 3 weeks ago

“Absolutely love the jumper. Service was excellent and quality as expected for this luxury item.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback!

Posted 3 weeks ago

“Quality coat that looks really good and keeps you really toasty. I have other branded coats and this one is by far the best.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Excellent hat and perfect for my upcoming trip to Norway. Also, being a Shackleton, I’ve always wanted to get some of your stuff. Not every hat that’s branded with your name….”

Helpful Report

Posted 3 weeks ago

“The Hero sweater I picked up from them is exactly what I wanted, it’s keeping me warm here during the rough weather here and looks great just by itself when I’m inside. Looking to get another color”

Helpful Report

Posted 1 month ago

“The customer services team were exemplary in dealing with both a return and exchange. No quibbles and helped me return the items without charge. Fantastic service!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're so glad to hear that our customer services team were able to assist you with your return and exchange.

Posted 1 month ago

Shackleton is rated 4.8 based on 934 reviews