Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sweater came with a one year warranty. A small hole appeared on the underside of the arm and I was advised that it could be repaired under warranty. I spent nearly £10 returning it to be told that I’d caught it on something and caused the damage. The position of the hole would make that very difficult and there is no loose threads which I’d expect. I’m expected to pay £30 (including return postage - generous) to get my item back. That would mean a spend of £40. What is the point of the warranty? I’ve purchased seven Shackleton items so far and I think that might be it now.”

Helpful Report

Posted 20 hours ago

Dear Rob, We appreciate you taking the time to give us your feedback and apologise for any inconvenience. We've sent you an email to resolve this with you regarding this directly, however if you have any further questions, please don't hesitate to contact info@shackleton.com and we'd be happy to assist. Best wishes, Shackleton Customer Service

Posted 36 minutes ago

“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

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Posted 1 day ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 1 hour ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 2 days ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 1 day ago

“Great quality products and design”

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Posted 5 days ago

Thank you for sharing your feedback!

Posted 1 day ago

“Very high quality products. A joy to wear and make the outdoors a joy to be in. I have purchased a number of products over recent years. Only once did I have to register a concern which was dealt with swiftly, professionally and very fairly.”

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Posted 1 week ago

Thank you so much for taking the time to give us your feedback, we're so glad to hear you've been happy with the orders and customer service you've received over the past few years.

Posted 1 week ago

“Brilliant Shackleton sweater. My 30 yr old son loves it. Company was efficient, professional and a pleasure to deal with. Highly recommended.”

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Posted 1 week ago

We appreciate you taking the time to give us your feedback and we're so happy to hear that your son loves the sweater!

Posted 1 week ago

“Immaculate service & help trying on various sizes. Pilot jacket is such a high quality item - 5*’s”

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Posted 2 weeks ago

We appreciate you sharing your feedback, so glad to hear you love the Pilot Jacket!

Posted 1 week ago

“Love their stuff. Have 3 sweaters and a gilet now plus a few base layers for good measure.”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback! We're so glad to hear you love our sweaters.

Posted 1 week ago

“Bought the Lister Merino Long Sleeve T-shirt Women as wanted a thin but warm base-layer. It is perfect - soft, easy to wear under other clothing and great for warmth without bulk. Bought in store and the in-store staff were extremely helpful. It does come up bigger than I expected so I ended up buying a small and was glad to have the chance to try on different sizes. Washes really well too.”

Helpful Report

Posted 3 weeks ago

We appreciate you taking the time to share your feedback with us. We're so glad that our store team were able to assist you, and that you're happy with the Lister Merino.

Posted 1 week ago

“Another top quality product.”

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Posted 3 weeks ago

Thank you for taking the time to give us your feedback!

Posted 3 weeks ago

“Great quality products”

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Posted 4 weeks ago

Thank you for taking the time to share your feedback!

Posted 3 weeks ago

“Excellent product but pricey.”

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Posted 4 weeks ago

We appreciate you taking the time to give us your feedback!

Posted 4 weeks ago

“Outstanding quality snug fit light and very warm.”

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Posted 1 month ago

Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with the quality of the items.

Posted 4 weeks ago

“I purchased my first Shackleton product after visiting the store in London. I am experienced in the outdoor clothing world, and purchase outdoor clothing for another nations military. I found my product was nice, but slightly overpriced to compete with other brands. I will consider Shackleton in the future and would buy more if the prices come down a bit more. The London store staff were extremely friendly and spoke well of the owner.”

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Posted 1 month ago

Thank you for sharing your feedback with us, we're so glad you enjoyed our visit to the store.

Posted 4 weeks ago

“Top quality technical clothing.”

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Posted 1 month ago

Thank you for taking the time to give us your feedback!

Posted 4 weeks ago

“I recently bought the Halley jacket, fit is good and the jacket is generally well made and the quality of materials good. However the zip extension on the main zip broke off within 3 weeks of owning the jacket. This was dealt with quickly by customer services and a replacement sent out, but not what I was expecting after such a brief period.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to give us your feedback on your recent purchase. We're sorry to hear of the issue with the zip extension on your coat as this does not sound like our usual standard, however we're glad that we were able to resolve the issue for you. Sometimes issues do occur, but we always try to rectify the issue swiftly and to our customer's satisfaction. If you have any further issues, please do not hesitate to get into contact and we'd be happy to advise further.

Posted 1 month ago

“Lovely quality sweater. Bought it for my husbands birthday and he’s extremely happy with it. Delivery was fast. Very happy with purchase and service. Just wish they could cater a larger range for women. I highly recommend Shackleton and no doubt will order again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us, we're so glad that you're happy with your purchase. We do have plans to extend our women's range in the future, so we'd advise signing up to our newsletter to stay updated on our collections!

Posted 1 month ago

“Given Ernest Shackleton is one of the great britons I always meant to go into the London shop when I came to visit. I'm glad I did this time in so many ways. First their products are stylish, reasonably priced and by the very nature niche. The staff are very helpful not merely taking sales etc, but they are passionate about the brand and the man (Ernest Shackleton), Their enthusiasm bred enthusiasm in me (win-win). Bought a couple of items which I'll wear with pride/pleasure. I always visit this shop/brand now. The best!”

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Posted 1 month ago

We appreciate your feedback and we're so glad to hear about your positive experience at our store! We'll be sure to share this with the rest of our team.

Posted 1 month ago

“First purchase of mine from Shackleton. T Shirt is very comfortable and material is good quality. Price very good.”

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Posted 1 month ago

Thank you for sharing your feedback with us on your first purchase. We hope you love the t-shirt!

Posted 1 month ago

“Purchased two Heath Merino T Shirts and really happy with the quality, definitely will be buying more Shackleton products as they are first class, having visited the shop in London the staff were very knowledgeable on the history of the name and the products.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us. We're so glad you're happy with your two Heath Merino T Shirts and that you enjoyed your trip to our London store!

Posted 1 month ago

Shackleton is rated 4.8 based on 720 reviews