Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 944 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with this make, the quality of the items I’ve purchased are amazing. Nice personal touch on delivery note 👍🏻”

Helpful Report

Posted 5 hours ago

“The kit is second to none…. High quality, well designed, fits perfectly. Slightly on the pricey side, but worth every penny.”

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Posted 1 day ago

“Superb coat.Beautiful colour.Lovely and lightweight.I absolutely love the idea of a coat that is incredibly warm and waterproof. Haven’t tried it out fully yet but first impressions make me feel already that I’ve invested well.”

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Posted 3 days ago

Thank you for sharing your feedback!

Posted 2 days ago

“Love some of the clothes but was very disappointed with Defender Rally collaboration . As a defender owner I eagerly anticipated the release of the rally wear which when released was to be honest very boring and something I could have had done at a local clothes printing shop. Still didn’t stop me buying the blue shirt but cap was simply not worth it very poor in my opinion.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoy some of our clothes, but we’re sorry the Defender Rally collaboration didn’t meet your expectations. If you have any further feedback, please contact us at info@shackleton.com and we'd be happy to assist further.

Posted 2 days ago

“Customer experience is 1st class in your London store - your staff are very personable and easy to deal with - they have excellent product knowledge - Steve in particular desereves a special mention - all in all one of the best staff/customer experiences that I have encountered during many years shopping in London”

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Posted 3 weeks ago

They're a great team, thank you for your comments!

Posted 1 week ago

“Quick service and good product. Can’t ask for more, thank you.”

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Posted 1 month ago

We appreciate your feedback!

Posted 1 month ago

“The staff at the London store are excellent I went in to get my golden fuchs down jacket super cool jacket ⭐️⭐️⭐️⭐️⭐️⭐️”

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Posted 1 month ago

Thank you for your kind feedback, we'll be sure to share this with our store team!

Posted 1 month ago

“I bought a down jacket in your flagship store in London - the quality of service by everyone, especially Jola, more details of which are in my Trustpilot review. I liked the quality and styling of the jacket so much that when I receved an email announcing a sale, I bought the same one for my son; at an even better price than mine was. The mail order service was equally good as in store, with fast delivery. To avoid mini-me syndrome , we aren’t seen wearing our jackets at the same time.”

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Posted 1 month ago

Thank you for your feedback! We're so glad to hear that you enjoyed your visit to our London store, and we'll be sure to share your comments with Jola and the store team.

Posted 1 month ago

“A benchmark company, pleasure to business with.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Made multiple purchases, really happy with all of them. Best outerwear brand imho. Going back for more soon- especially if they give me a discount for a 5star review! 😬”

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Posted 1 month ago

We appreciate your kind feedback and we're so happy to hear that you're happy with your purchases!

Posted 1 month ago

“Snagged what appeared to be the last of 100% merino tees. These are great, probably my favourite, but I won't be ordering any more as the new ones have added synthetic components to the mix.”

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Posted 1 month ago

Thank you for your feedback. We're sorry to hear of the issue with your merino t-shirt. If you'd like to email some images of the damage to info@shackleton.com we'd be happy to check whether this is repairable. Please let us know if you have any further questions at all

Posted 1 month ago

“Having seen a lot of social media posts about this brand we decided to visit the London shop during a trip recently, after deciding on the Rothera I cant emphasise how pleased I am with the purchase, the jacket is not too heavy but so warm with a great fit, very pleased with the decision.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Love my Shackleton gear it looks good and very well designed.”

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Posted 1 month ago

We appreciate your feedback!

Posted 1 month ago

“Ok, we travelled across the world to go on holidays, but made a beeline to the shop once we hit London. I bought a Hero Sweater and a Watch Cap. The quality of both is excellent, and the experince in the shop with the manager was fun. I wore my buys extensively for the rest of the holiday and found both items comfortable, warm and stylish.”

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Posted 1 month ago

Thank you for your feedback. It's great to hear that you enjoyed your visit to our London store and we're so glad our team were able to assist you.

Posted 1 month ago

“Shackleton products are well made and durable.They have a classic look.”

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Posted 1 month ago

“I’ve traveled the world doing multi day events but never have I dealt with a company as well thought out organised and as much fun as the Shackelton team there experience and attention to detail can’t be matched …. Once I’ve recovered I’ll be planning my next trip as soon as possible.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“You rock Steve Boco is 1 in 3 million”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“The clothes are really top quality; I buy a lot of clothes and these are super!”

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Posted 2 months ago

Thank you for sharing your feedback!

Posted 2 months ago

“Well made jacket, and certainly keeps me warm in freezing weather. Looking at Shackleton sizing advice, very nearly went for XL. So glad I didnt. Large is fine, and even then, it will allow layering if required.”

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Posted 2 months ago

“Love the quality and functional design.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

Shackleton is rated 4.8 based on 944 reviews