Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 937 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quality and functional design.”

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Posted 5 days ago

“Recently bought 3 Gilets in the sale !!! Absolutely love what I bought, the style and quality is Top Notch 👌”

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Posted 6 days ago

“Love this sweater. My favorite ever.”

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Posted 1 week ago

Thank you for your kind feedback!

Posted 6 days ago

“First time to actually look at items in store all very good & excellent quality. Some items seem expensive but you get what you pay for I guess. !”

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Posted 1 week ago

Thank you for your feedback. We're happy to hear that you find the products excellent quality. We'll be sure to share your comments regarding pricing with our team.

Posted 6 days ago

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

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Posted 1 week ago

Thank you for your kind feedback. It's great to hear that you're happy with your item and our customer service.

Posted 6 days ago

“I bought the Rothera jacket in a very cold week and it was exactly what I was looking for”

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Posted 2 weeks ago

Thank you for your feedback!

Posted 1 week ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

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Posted 2 weeks ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 1 week ago

“Professional Friendly Always welcoming”

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Posted 2 weeks ago

We appreciate your kind feedback.

Posted 1 week ago

“Sweater is incredibly well made but lack of support for returns / exchanges is astounding. Disappointed the answer is well but another one in the right size. Sizing is generous.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re so glad to hear you’re happy with the quality of the sweater, but we’re sorry to hear you were disappointed with your experience. Unfortunately, we don’t offer international exchanges at this time, though this is something we hope to provide in the future. We do offer a 30-day return policy, so you’re welcome to return your item for a refund if it doesn’t fit as expected. We also appreciate you noting that the sizing runs generous, we'll be sure to share this with our product team.

Posted 6 days ago

“Fast shipping great sweater. Very warm and comfortable”

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Posted 3 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

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Posted 3 weeks ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 2 weeks ago

“Nice half zip and looks smart enough for work.”

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Posted 3 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Great vest, really warm in size L for me a bit long but this will keep me warm”

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Posted 3 weeks ago

Thank you for your kind feedback!

Posted 2 weeks ago

“My Shackleton jacket has exceeded all my expectations and then some! A joy to wear in this British cold wet weather and feel warm and secure in my jacket.”

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Posted 1 month ago

Thank you for your feedback! We're so glad to hear that your jacket is keeping you warm and secure.

Posted 3 weeks ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

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Posted 1 month ago

Thank you for your feedback!

Posted 3 weeks ago

“Great product well made”

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Posted 1 month ago

We appreciate you sharing your feedback with us!

Posted 3 weeks ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

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Posted 1 month ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 1 month ago

“Product excellent but why a company with such classy products has to email daily I’ve no idea. It was much better a year ago when emails were occasional. Great products just don’t give your email address.”

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Posted 1 month ago

Thank you for your feedback. It's great to hear that you like our products. We’ve shared your comments regarding our emails with our web team. If you’d like us to review or adjust your email subscription, please feel free to contact us at info@shackleton.com and we’ll be happy to help.

Posted 1 month ago

“Absolutely love the jumper. Service was excellent and quality as expected for this luxury item.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Quality coat that looks really good and keeps you really toasty. I have other branded coats and this one is by far the best.”

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Posted 1 month ago

Thank you for your feedback!

Posted 3 weeks ago

Shackleton is rated 4.8 based on 937 reviews