Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“So far, I’ve purchased the Markham jacket, and since I live in Austria, it will soon be put to the test in much harsher winter conditions. Up to now, I’ve worn it in both wind and rain, and it has performed exactly as advertised — fully waterproof and windproof. I’m genuinely impressed with the overall quality, craftsmanship, and comfort. It feels solid and well-made, though I’m curious to see how it holds up over time in everyday use and colder temperatures.”

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Posted 2 days ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

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Posted 2 days ago

“You get what you pay for so while the prices are quite strong the quality is worth every penny. I’ve been to the shop in Piccadilly twice now and the customer experience has been absolutely the best. I will keep returning for certain. Shackleton is now my “go to” brand”

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Posted 3 days ago

Thank you for your kind feedback! We're so happy to hear that Shackleton is your go-to brand.

Posted 2 days ago

“Very happy with products as third different item ordered in a few weeks. Not so happy with service as in each case I was asked to review the product before it arrived and delivery very slow in comparison to competitors”

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Posted 1 week ago

Thank you for the feedback & I hope you enjoy your products!

Posted 1 week ago

“Great experience shopping at the store with knowledgable staff. Relaxing atmosphere. Can't wait to see the new women collection for day to day wear.”

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Posted 2 weeks ago

Thank you for sharing your feedback, we're glad you had an amazing experience at our store and look forward to welcoming you again and hope you enjoy the new collection.

Posted 2 weeks ago

“Good service, and the product is clearly high quality, the only issue is i was expecting the coat to be much warmer! The product info on the Haakon Tactical Parka says it's designed for temperatures from minus 20 to plus 10 degrees, but having worn it in lows of 8 or 9 degrees i'm really surprised at how cold it is! Once the temperates get low, i'm going to have to invest in something warm to go underneath my Parka, which seems a bit absurd when i've spent £1400 on a coat...”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We're sorry that the Haakon didn't meet your expectations on this occasion, however we have reached out to you directly to resolve this. Please contact us at info@shackleton.com if you have any further questions.

Posted 2 weeks ago

“Great service and quality products”

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Posted 3 weeks ago

Thank you for your positive feedback!

Posted 2 weeks ago

“Well made, comfortable, looks smart and cool in warm conditions. I’d buy this again, and will be getting the blue.”

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Posted 3 weeks ago

Thank you for taking the time to share your thoughts!

Posted 3 weeks ago

“The quality of their clothing is simply outstanding ..As I write this review I am currently wearing the Dulwich Lambswool Crew neck sweater , having just recently visiting their Piccadilly store. A beautiful and warm sweater , that performs exceptionally well in the outdoors.”

Helpful Report

Posted 4 weeks ago

Thank you for your kind feedback! We're so glad to hear that the Dulwich Sweater has kept you warm outdoors.

Posted 3 weeks ago

“Excellent garment. Could benefit from being slightly longer to cover sports jackets , blazers etc. Very comfortable to wear.”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your feedback! We'll be sure to pass along your thoughts to our product team, as we're always looking for ways to improve.

Posted 3 weeks ago

“I wear merino t shirts every day and thought these looked good in black. They are well made but I don’t realise they were more like lightweight knitwear than a t shirt. They are also prone to snagging as the knit is quite loose compared to a t shirt. The other major issue is they aren’t machine washable which rules them out for day to day use.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear that you liked the look and quality of the item. Our merino t-shirts are designed as a lightweight, breathable option for spring/summer, but it can also be layered for extra warmth. They are more delicate than a traditional T-shirt, so we do recommend extra care when washing and wearing. Please note that we will be introducing heavier knits and fleeces in our winter season. If you'd like to send us some photos of the snags in the knit to info@shackleton.com, we’d be happy to take a look and see if they might be repairable. Please do let us know if you have any further questions at all. Best wishes, Shackleton Client Services

Posted 1 month ago

“This product is top-notch, super light, and just as smart as it is functional!”

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Posted 1 month ago

We appreciate you taking the time to share your feedback with us!

Posted 1 month ago

“I just love my Shackleton longsleeve T. Great feel, fantastic material, the fit was excellent and the colour was beautiful. I just love my Shackleton Stuff!!!”

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Posted 1 month ago

Thank you for your feedback! We're so glad to hear you're happy with your order.

Posted 1 month ago

“Great shirt”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“The quality of the clothing I bought was the best I have seen of its type.”

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Posted 1 month ago

“Brilliant product quality & awesome brand story”

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Posted 1 month ago

We appreciate your kind feedback!

Posted 1 month ago

“Nice product and very quick delivery.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”

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Posted 1 month ago

Thank you for sharing your feedback!

Posted 1 month ago

“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”

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Posted 1 month ago

Thank you for sharing your kind feedback on our delivery and product. We're so glad to hear that you're happy with your purchase!

Posted 1 month ago

“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

Shackleton is rated 4.8 based on 880 reviews