Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 849 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive products. I had an issue with dye transference . This was disputed by Shackleton. I disagree with their investigation but accept their decision. A quick and courteous customer service from Nevin , who actually offered a credit note , but I decided to take the product back for the sake of wastage. I still disagree with their outcome however! It also took a while for their investigation and then a further 2 weeks to receive the item back- quite a while for a seasonal item.”

Helpful Report

Posted 7 hours ago

“Had a lovely hour at the Piccadilly store with the effervescent Renee who made us welcome! Returning customers so familiar with the brand heritage … nice to be in store, informed on new products and no rush… hugely recommend a visit for anyone who enjoys the outdoor environment as there is something for every climate! Renee you were fabulous and we’ll see you in autumn Becki & Brian”

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Posted 11 hours ago

“I'm consistently impressed by both the variety and quality of your products. The romantic and inspiring history of Shackleton truly adds to the appeal. Every visit to your Regent Street shop is a pleasure, thanks to your impeccable customer service – I always leave with a smile. It's fantastic to own a quality product that constantly turns heads!”

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Posted 1 week ago

We appreciate your kind feedback and we're so happy to hear of your recent visit to our Piccadilly store. Thank you for sharing!

Posted 4 days ago

“Excellent products”

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Posted 1 week ago

Thank you for sharing your feedback with us!

Posted 4 days ago

“The quality of the clothing, the staff and overall experience was outstanding. My go to shop every time. RJW”

Helpful Report

Posted 2 weeks ago

We're delighted to hear that you're happy with the quality of our clothing and store experience. Thank you for your feedback!

Posted 2 weeks ago

“Very well designed and high-quality products.”

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Posted 2 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Jumper was as expected. Fitted well, great colour and quality. The packaging needs improvement as the jumper was badly creased and will need washing and laying flat to hopefully eradicate the creases.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We're sorry to hear that the jumper arrived creased, as this doesn't sound like our usual standard. We'll certainly share your comments with our operations team. If you have any further issues, please don't hesitate to contact us at info@shackleton.com.

Posted 1 month ago

“Hello, I'm very happy with the product, and it's what I expect from Shackleton. Good design, comfort, and protection from cold weather. Well done”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Hiking shoes and down jacket both great.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Reaaly Good Quality. Beutiful design. Conformtable clothes.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Highest quality products with excellent service!”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“I purchased a very durable navy blue shirt which was stretchy, light weight quick drying and I particularly like the ventilation under the arm pits. Outstanding product.”

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Posted 1 month ago

Thank you for your feedback! We're happy to hear that you found the shirt to be lightweight, stretchy and quick drying.

Posted 1 month ago

“Brilliant service from the team in the London store (especially Jola) - took time to assist and give options to what i was looking for and delighted to find the item i wanted in size and in stock - definitely recommend !”

Helpful Report

Posted 1 month ago

We appreciate you sharing your feedback and we're so glad to hear that you enjoyed your experience at our London store!

Posted 1 month ago

“Easily my favourite outdoor, or indeed any, brand.”

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Posted 1 month ago

Thank you for your feedback. We're so glad to hear that Shackleton is your favourite brand!

Posted 1 month ago

“Supreme quality. Love it will definitely order again.”

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Posted 1 month ago

Thank you for sharing your feedback!

Posted 1 month ago

“Lovely quarter zip sweater, great quality and Ive been commented on how good it looks on.i would definitely recommend this product. Great service in the London shop too.”

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Posted 1 month ago

Thank you for taking the time to share your feedback with us. We're so glad to hear that you've received compliments on your jumper!

Posted 1 month ago

“Amazing quality and thought out design. Lightweight, yet gives confidence in extreme weather. Very user friendly and well put together. Absaloutley everything I needed and more.”

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Posted 1 month ago

Thank you for the feedback! We're glad the design, quality, and performance exceeded your expectations.

Posted 1 month ago

“Great quality fit and style I am a new customer and I am sure my recent purchase will not be my last!”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“I purchased the quest hardshell and the quality and finish are second to none. The attention to detail around the fit and finish is brilliant. I have purchased jackets for a number of years and this has the best fitting hood and does get blown away in the most gentle of breezes. It was well worth the money.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback! We're so glad to hear that you're happy with the quality and finish on the Quest Jacket.

Posted 1 month ago

“Last item ordered wasn’t the quality comfort expected.”

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Posted 2 months ago

Thank you for your feedback. We're sorry to hear the item didn’t meet your expectations. We've reached out to you directly to help resolve this, and we’d really appreciate it if you could share a few more details about the issue. Please don’t hesitate to contact us at info@shackleton.com if you have any further questions, as we’re keen to understand what went wrong and make it right.

Posted 2 months ago

Shackleton is rated 4.8 based on 849 reviews