Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 830 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last item ordered wasn’t the quality comfort expected.”

Helpful Report

Posted 1 day ago

Thank you for your feedback. We're sorry to hear the item didn’t meet your expectations. We've reached out to you directly to help resolve this, and we’d really appreciate it if you could share a few more details about the issue. Please don’t hesitate to contact us at info@shackleton.com if you have any further questions, as we’re keen to understand what went wrong and make it right.

Posted 2 hours ago

“I bought the Pilot jacket at full price a day before it's price was reduced by 30%. The response from customer support was that I could return it if it was in perfect condition with the labels attached. I'd worn it alreadyso that was not an option. In week two of owning this high quality jacket I noticed a draught coming from the pocket area and on inspection the stitiching on the inner pocket lining is unstitched. The jacket is generally good but the lack of reasonable customer service and the quality of the stitching leaves me disappointed with the brand.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we sincerely apologise for your experience, as it doesn't reflect the high standards of customer service and product quality we strive to maintain. We have contacted you directly to address this issue, but if you have any additional questions, please feel free to reach out to us at info@shackleton.com.

Posted 1 month ago

“Sweater came with a one year warranty. A small hole appeared on the underside of the arm and I was advised that it could be repaired under warranty. I spent nearly £10 returning it to be told that I’d caught it on something and caused the damage. The position of the hole would make that very difficult and there is no loose threads which I’d expect. I’m expected to pay £30 (including return postage - generous) to get my item back. That would mean a spend of £40. What is the point of the warranty? I’ve purchased seven Shackleton items so far and I think that might be it now.”

Helpful Report

Posted 5 months ago

Dear Rob, We appreciate you taking the time to give us your feedback and apologise for any inconvenience. We've sent you an email to resolve this with you regarding this directly, however if you have any further questions, please don't hesitate to contact info@shackleton.com and we'd be happy to assist. Best wishes, Shackleton Customer Service

Posted 5 months ago

“A huge disappointment”

Helpful Report

Posted 11 months ago

We're really sorry to hear of your disappointment and a member of our Customer Services team will be in touch.

Posted 11 months ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

Helpful Report

Posted 1 year ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 1 year ago

“Love the products and the history behind the brand, I. Ought a haakron jacket a few weeks ago, but didn’t get the internal jacket as the advert suggested. On contacting customer service, they said they were wrong and they would upgrade and send me another base jacket, to this day not heard a thing , which I’m very disappointed about. Customer service is very very slow.”

Helpful Report

Posted 3 years ago

“I ordered two jackets and have tried to send one back. After 4 emails I had no response. Zero communication despite the returns policy saying that I could return. Eventually spike to a person at the London store - found number online. Poor after sales.”

Helpful Report

Posted 3 years ago

“I bought a pair of socks and the merino-cashmere beanie. The socks were supposed to fit 8-9.5 US, but are way too big and not very thick, especially for the price. The hat fits well (after removal of the huge inside label) and is warm, and comfortable but not nearly as thick and warm as expected for the price and from the picture on the site. So, overall, the socks are not usable and the hat, while very nice, is not a great value--I expected much more for the price.”

Helpful Report

Posted 3 years ago

“ordered 3 items only received 2, wrote 2 letters , no response”

Helpful Report

Posted 5 years ago

“There is no sign of my jacket delivery - I've tried to reach out via email to make an inquiry but no reply. Would love to know where my jacket is! I am in the US - if that makes a difference then someone should alert me. Many thanks Eliza”

Helpful Report

Posted 5 years ago

“Bit of a mixed bag. Jumper didn’t arrive for a month but I was sent a complimentary sweater which was very nice. Unfortunately the jumper just didn’t fit me when it turned up so I returned it. That was about 6 weeks ago and I haven’t as yet had the refund.”

Helpful Report

Posted 5 years ago

Shackleton is rated 4.8 based on 830 reviews