Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 661 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 661 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

Helpful Report

Posted 1 month ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 1 month ago

“Love the products and the history behind the brand, I. Ought a haakron jacket a few weeks ago, but didn’t get the internal jacket as the advert suggested. On contacting customer service, they said they were wrong and they would upgrade and send me another base jacket, to this day not heard a thing , which I’m very disappointed about. Customer service is very very slow.”

Helpful Report

Posted 2 years ago

“I ordered two jackets and have tried to send one back. After 4 emails I had no response. Zero communication despite the returns policy saying that I could return. Eventually spike to a person at the London store - found number online. Poor after sales.”

Helpful Report

Posted 2 years ago

“I bought a pair of socks and the merino-cashmere beanie. The socks were supposed to fit 8-9.5 US, but are way too big and not very thick, especially for the price. The hat fits well (after removal of the huge inside label) and is warm, and comfortable but not nearly as thick and warm as expected for the price and from the picture on the site. So, overall, the socks are not usable and the hat, while very nice, is not a great value--I expected much more for the price.”

Helpful Report

Posted 2 years ago

“ordered 3 items only received 2, wrote 2 letters , no response”

Helpful Report

Posted 3 years ago

“There is no sign of my jacket delivery - I've tried to reach out via email to make an inquiry but no reply. Would love to know where my jacket is! I am in the US - if that makes a difference then someone should alert me. Many thanks Eliza”

Helpful Report

Posted 4 years ago

“Bit of a mixed bag. Jumper didn’t arrive for a month but I was sent a complimentary sweater which was very nice. Unfortunately the jumper just didn’t fit me when it turned up so I returned it. That was about 6 weeks ago and I haven’t as yet had the refund.”

Helpful Report

Posted 4 years ago

Shackleton is rated 4.8 based on 661 reviews