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Shackleton Reviews

4.8 Rating 846 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,084
 Metrics
4.8
Based on 846 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Shackleton Reviews

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Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mike Rosenberg
Verified Buyer
“Just received my visa statement. I was charged 2300 for the frank Hurley photographers jacket not the 1797 approx sale price.also I was charged 1800 for the Pilot jacket.the sale price was 1360 approx.the pilot jacket was listed as 1960 and on sale for 1360 that’s why I bought it savings 500 dollars.the Frank Hurley photographers jacket was listed 2600 approx.sale price 1797 approx.savings 500 dollars that’s why I bought them. But I was charged 2300 for the Frank Hurley photographers jacket & charged 1800 dollars for the pilot jacket.”
Helpful Report
Posted 5 years ago
David Coughlin
Verified Buyer
“I purchased the escape expedition jacket. Fits good and keeps the could out no problem, love the fact it’s highly water repellent and that’s the reason I bought it. I’m not sure you can call this jacket breathable, when I’m walking the dogs in it I sweat quite a bit. The customer service is TERRIBLE!!! I have tried emailing them because they NEVER answer the phone and to my surprise they don’t reply to emails either! A big let down since it’s supposed to be a prestige company with clothing that costs a lot!”
Helpful Report
Posted 4 years ago
Ryan OSullivan
Verified Buyer
“The products that these guys create are absolutely world class. The quality of material, fit and finish are superb. Communication is fast and friendly. It's also great to be able to support a small and innovative business instead of a huge multi-national.”
Helpful Report
Posted 5 years ago
William Nicholson
Verified Buyer
“Having purchased many items from Shackleton the quality and craftsmanship that goes into the design of every garment is consistently superior. I do lots of outdoor hill walking all over and of all the different brands I have worn for such activity Shackleton clothing is my first choice. To match this they have outstanding Customer Service with attention to detail that reflects the brands core ethos, that makes you feel truly valued as a Customer which is rare these days! Buy nice or buy twice.”
Helpful Report
Posted 5 years ago
Doug Allam
Verified Buyer
“Very shabby at the moment, hopefully things will get better.”
Helpful Report
Posted 5 years ago
Luke Beattie
Verified Buyer
“Recently purchased two jackets, one waterproof shell, the Markham and a Lockroy Parker. Both are excellent jackets. I recently took the Lockroy to Northern Sweden in temperatures around -20°c and it was always cozy and warm, don’t need layers at all, just a normal t-shirt and sweatshirt was ample. Great that it’s properly waterproof too, unlike some of the similar Canadian competition.”
Shackleton 5 star review on 22nd February 2025
Helpful Report
Posted 4 months ago
We appreciate you sharing your feedback and we're so glad to hear that the Lockroy and Markham jackets are keeping you warm!
Posted 4 months ago
Jeff K
Unverified Reviewer
“Love my rollkneck sweaters. Have two all wool sweaters for tge past four years . that wear great, look great, hold their shape and warm. They often replace an outer jacket. A little more upfront cost is so worth it.”
Helpful Report
Posted 4 months ago
Thank you for your feedback!
Posted 4 months ago
Mor Weizer
Verified Buyer
“Shackleton is one of the best if not the best high end quality apparel innovator. Great selection of the highest quality products with a strong focus on comfort and functionality with the highest level of attention to details. Better than well known high end brands.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to share your feedback! We'll be sure to share your comments with our store team.
Posted 6 months ago
Anonymous
Verified Buyer
“I purchased my first Shackleton product after visiting the store in London. I am experienced in the outdoor clothing world, and purchase outdoor clothing for another nations military. I found my product was nice, but slightly overpriced to compete with other brands. I will consider Shackleton in the future and would buy more if the prices come down a bit more. The London store staff were extremely friendly and spoke well of the owner.”
Helpful Report
Posted 8 months ago
Thank you for sharing your feedback with us, we're so glad you enjoyed our visit to the store.
Posted 8 months ago
Anonymous
Verified Buyer
“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”
Helpful Report
Posted 1 year ago
We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.
Posted 1 year ago
Alan Ambrose
Verified Buyer
“Can not comment still waiting after 10 days for my coat to arrive”
Helpful Report
Posted 2 years ago
We really appreciate you letting us know the problems you have had with your recent order. Our team have been in touch to update you where possible. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.
Posted 2 years ago
Jonathan Thompson
Verified Buyer
“Bought a Rothera jacket. Beautiful piece of equipment, build quality is superb. Probably the best jacket I’ve worn, comfort, freedom of movement, everything is 100%. Can not recommend it enough.”
Helpful Report
Posted 2 years ago
Neil Barnsley
Verified Buyer
“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”
Shackleton 5 star review on 4th September 2022
Helpful Report
Posted 2 years ago
Steve Stapleton
Verified Buyer
“Love the products and the history behind the brand, I. Ought a haakron jacket a few weeks ago, but didn’t get the internal jacket as the advert suggested. On contacting customer service, they said they were wrong and they would upgrade and send me another base jacket, to this day not heard a thing , which I’m very disappointed about. Customer service is very very slow.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered two jackets and have tried to send one back. After 4 emails I had no response. Zero communication despite the returns policy saying that I could return. Eventually spike to a person at the London store - found number online. Poor after sales.”
Helpful Report
Posted 3 years ago
Gerald OMalley
Verified Buyer
“I bought a very expensive pair of socks. Cost plus shipping is quite an investment for a pair of socks. They are bulky and warm - good for boots in very cold weather or as house slippers but impractical for everyday use. Also - they stretch out after the first use and tend to slide down your legs and bunch up in the boot. Have to admit I'm a little disappointed with this purchase.”
Helpful Report
Posted 3 years ago
Jason Thistlethwaite
Verified Buyer
“Love love love my new Rothera jacket and so does everyone else by the comments I’ve been receiving, I’ll certainly be back next winter for the LOCKROY, couldn’t recommend highly enough.”
Helpful Report
Posted 3 years ago
Mark Somers
Verified Buyer
“Fantastic product, amazing quality with a very personalised service and great interactions with the Shackleton team when dealing with a size change.”
Shackleton 5 star review on 23rd January 2022
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“1. The recently bought a belt, the 'centenary', is only but a shadow of the previous one which I still use and like. 2. As a big fan of Shackleton's quality knitwear, now I cannot find anything of interest bar the Hero model - much loved. Particularly I regret the absence of the Nimrod:-) 3. Finally, the last and least, lack of any guidance for the overseas customer as to the total cost of import so one is left at the mercy of local duty agencies. Best regards Artur”
Helpful Report
Posted 3 years ago
Stuart Allward
Verified Buyer
“The quality of the products are second to none. I'm extremely impressed with my new Rothera hooded down jacket. My only grumble is I paid £525 to preorder it and I looked in the shop its now £450. £75 difference in just a few weeks peeved me abit. Regards Stuart Allward”
Helpful Report
Posted 3 years ago
Our apologies for this, we have adjusted the price of the Rothera. We are happy to refund you the £75. The money has been transferred to your original payment method used at checkout.
Posted 3 years ago
Shackleton is rated 4.8 based on 846 reviews
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