Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 994 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shackleton. A great store, beuitful fit out in the most expensive retail real estate in the world but. When I was asked by the young lady what I knew about the Shackleton stroy i commented a 'little' When I asked her what she knew she could not tell me anything. As the official licence holder to Leadership at the Edge in Asia pacific ( https://www.strategyshift.com.au/keynotes) I know the story backwards. To me if you are representing the great man in a retail setting maybe all staff should read South or the Endurance books and at least know the real story behind the great man. Other than that the product is top notch - the story would sell more I am sure”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us. We appreciate your feedback and have shared your comments with our store manager.

Posted 2 weeks ago

“1 star deduction for the sizing simulator. It recommended L in almost every weight scenario 74-80Kgs at 175-180 cm. I assumed the jacket fitted small - until it arrived. The returns process was made easier by the support team but I still had to challenge the postage costs being withheld from the refund - I appreciated that my position was accepted since I had already ordered the medium size jacket - and so I should get the full refund to buy the size I should have ordered in the first place. Same thing when the return was received by Shackleton. I had to chase the postage costs refund. This was a lot of effort for a first time customer but to be fair they honoured their promise. The lesson here is just order your usual size and ignore their simulator.”

Helpful Report

Posted 2 weeks ago

“The service was friendly and knowledgeable”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“My shirt did develop a fault after ironing at low temperatures not long after I received it, but Shackleton were quick to respond and resolve the issue. I can't fault their customer service.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with the Arica Shirt, as this isn’t in keeping with our usual standards. We’ve followed up with you directly so we can better understand what happened and work towards a resolution. If you have any further questions, please contact us at info@shackleton.com and we'd be happy to advise further.

Posted 1 month ago

“Nice jacket but a little heavy for layering in normal conditions. Really like the clove colour. Would be interested if the lighter rain shell was released in this colourway.”

Helpful Report

Posted 2 months ago

We appreciate you taking the time to share your feedback and we'll be sure to pass along your comments to our product team.

Posted 2 months ago

“Ok, we travelled across the world to go on holidays, but made a beeline to the shop once we hit London. I bought a Hero Sweater and a Watch Cap. The quality of both is excellent, and the experince in the shop with the manager was fun. I wore my buys extensively for the rest of the holiday and found both items comfortable, warm and stylish.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. It's great to hear that you enjoyed your visit to our London store and we're so glad our team were able to assist you.

Posted 6 months ago

“Shackleton products are well made and durable.They have a classic look.”

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Posted 6 months ago

“First time to actually look at items in store all very good & excellent quality. Some items seem expensive but you get what you pay for I guess. !”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're happy to hear that you find the products excellent quality. We'll be sure to share your comments regarding pricing with our team.

Posted 7 months ago

“Product excellent but why a company with such classy products has to email daily I’ve no idea. It was much better a year ago when emails were occasional. Great products just don’t give your email address.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. It's great to hear that you like our products. We’ve shared your comments regarding our emails with our web team. If you’d like us to review or adjust your email subscription, please feel free to contact us at info@shackleton.com and we’ll be happy to help.

Posted 8 months ago

“Everything by Shackleton is of the highest quality, but I do have trouble finding the most accurate size and often return to get another size that is larger or smaller than the average small, medium or large.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We'll be sure to pass along your comments regarding sizing to our product team. If you have any future queries regarding sizing, please do contact us at info@shackleton and we'd be happy to help.

Posted 9 months ago

“Recently bought the watch cap. Really good product however the label inside is placed right where the left ear is if worn with the brand badge in the right place which has meant the label needs to be cut out to make it comfortable. It would be more sensible to place the label at the back. Other products, the Ross and Rothera are excellent.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We'll be sure to share your comments regarding the placement of the label with our product team, as we're always looking for ways to improve.

Posted 9 months ago

“Very happy with products as third different item ordered in a few weeks. Not so happy with service as in each case I was asked to review the product before it arrived and delivery very slow in comparison to competitors”

Helpful Report

Posted 11 months ago

Thank you for the feedback & I hope you enjoy your products!

Posted 11 months ago

“Excellent garment. Could benefit from being slightly longer to cover sports jackets , blazers etc. Very comfortable to wear.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback! We'll be sure to pass along your thoughts to our product team, as we're always looking for ways to improve.

Posted 1 year ago

“Great shirt”

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Posted 1 year ago

Thank you for your feedback!

Posted 1 year ago

“Brilliant product quality & awesome brand story”

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Posted 1 year ago

We appreciate your kind feedback!

Posted 1 year ago

“Jumper was as expected. Fitted well, great colour and quality. The packaging needs improvement as the jumper was badly creased and will need washing and laying flat to hopefully eradicate the creases.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We're sorry to hear that the jumper arrived creased, as this doesn't sound like our usual standard. We'll certainly share your comments with our operations team. If you have any further issues, please don't hesitate to contact us at info@shackleton.com.

Posted 1 year ago

“Good product. Well sold”

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Posted 1 year ago

Thank you for your feedback!

Posted 1 year ago

“Got my first jacket from you. Comfy. Stylish. Easy zippers. Mostly warm but I expected it to be a little more so as the sales person said I would be comfortable down to single digit temps and not so much.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your feedback with us. The Ronne Down Jacket is one of our mid-weight styles that can maintain body warmth in temperatures as low as -10 degrees when accompanied by a mid-layer. If you have any questions, please contact us at info@shackleton.com and we'd be happy to advise further.

Posted 1 year ago

“You constantly bombard me with emails. It is starting to annoy me so much that i will dtop buying from you”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We want to keep our community up to date with the latest opportunities and new developments, and there have been a lot recently, but if there are certain types of email you would prefer not to receive please let us know and we can update your preferences. Contact our client services team at info@shackleton.com.

Posted 1 year ago

“Nice colour and many positive remarks from friends; piling resulted in a replacement being sent FOC.”

Helpful Report

Posted 1 year ago

We're really sorry to hear of the issue with your jumper, as this certainly doesn't sound like our usual standard. Could you please send us a photo of the peeling issue to info@shackleton.com and we assess this and advise the best way to proceed? We appreciate you bringing this to our attention and hope to help you find a resolution.

Posted 1 year ago

Shackleton is rated 4.8 based on 994 reviews