Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taking the sweater to the High Canadian Arctic and Greenland in a week’s time. Will report back on usage experience!”

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Posted 1 year ago

Please do and have an amazing trip!

Posted 1 year ago

“Very happy with my purchase of a down jacket from Shackleton. This is a quality well made item with attention to detail. Beautiful colour from the special way they dye their garments. I've never previously bought an item at this price bracket, but was not disappointed. I feel great wearing my down jacket and it's so warm like a ' friendly hug ' each time you put it on. Quality, style, eco friendly too. 👍”

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Posted 2 years ago

Thank you so much. We love that you feel as if you're being hugged! Wonderful!

Posted 2 years ago

“Jacket lovely but still too big”

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Posted 2 years ago

Sorry to hear that. If you wish to exchange for a smaller size please use our online returns portal or contact our customer services team on info@shackleton.com

Posted 2 years ago

“Bought a neck warmer. Quite expensive but very warm & comfy.”

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Posted 2 years ago

Hope you get lots of use out of it this winter.

Posted 2 years ago

“Great product - however as a premium brand I would not expect them to use such a pathetic. delivery agent”

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Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“Generally positive but I think a little on the expensive side ( £345) for the product in question. Also I think the collar could be a touch higher.”

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Posted 2 years ago

Thank you for feeding that back.

Posted 2 years ago

“Ordered the CHARCOAL Watch Cap and the CHARCOAL Cashmere "100" Scarf. Does NOT match -- DIFFERENT COLORS!!!”

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Posted 2 years ago

We're sorry to hear you're not completely satisfied with your purchases. Unfortunately the 2 products weren't designed as a matching set and the different yarns and compositions absorb the dye in different ways. We'd be happy to exchange your items though if you so wished. Please contact a member of our Customer Services team who will gladly help you.

Posted 2 years ago

“As a new customer to Shakleton, i was impressed with the customer service. The coat (Rothera down jacket) is a quality product only wore it a few times and not expecting to be using it on anything below -10. So perfect for the uk winters. Great coat only gave it 4 stars because of the price at £495 i feel it on the expensive side but the free watch hat is a nice touch.”

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Posted 2 years ago

“Excellent product, but unfortunately the company hast not yet figured out to ship products with EU origin (made in Italy) free of tax and duties to EU based customers”

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Posted 2 years ago

“Top quality parka 10/10. Puffa is okay, the fabric feels a bit cheap 6/0.”

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Posted 3 years ago

“I wanted to pick up the Ross Gilet and had a chance to try it and buy it in person in Regent Street. The two guys in the store were helpful and sound. The Gilet is warm and fits well. Not so sure about the iron on logo on the chest, not premium, but can live with that. Was disappointed however less than two weeks after purchasing that the hanging strap used to hang up the Gilet on a hook had torn away at one end, with no particular pressure or weight.”

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Posted 3 years ago

“The products are expensive but I have always believed you get what you pay for in life. The quality is exceptional and will also stand the test of time in the most extreme conditions. The attention to detail in packaging and personal touches are respected too, especially the postcard of “the boss”. Customer service communication needs to be improved though for sure as I sent 2 emails without response, even though I still continued to receive the automated sales emails which was disappointing. Will certainly buy again from Shackleton but a few improvements could make a very good company and great one!”

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Posted 3 years ago

“I love the belt but I believe that a leather belt such as this is slightly over priced even around the £70 mark. I have other good quality leather belts which cost far less. However I do appreciate that a percentage of the price goes towards Antarctic conservation which is why I continued with the purchase”

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Posted 3 years ago

“I returned the parka because I felt it was too short for me. I’m 6 feet 4. Other than it’s length I loved the quality of it.”

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Posted 3 years ago

“Delighted with the jacket - exceptionally warm and high quality. customer service could be improved, it took almost a week for my jacket to ship and nobody responded to my email regarding shipping until after the jacket arrived.”

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Posted 3 years ago

“Jacket is warm, also waterproof ( rained and did not soak through) Recently bought Hercules jacket. Which at £395 is expensive for a light down jacket. Disappointed with logo, Should be embroider for the money. Also zip feels weak compared to other jackets. I do love the length over the waist and also sleevelength is very good. All in all I’m pleased although feel it is expensive for what it is.”

Helpful Report

Posted 3 years ago

Dear Jonathan, Thank you so much for taking the time to share your feedback. The Hercules Ultra Lightweight Down Jacket has been designed to ensure that every aspect, from the fastenings, to the logo, are as lightweight as possible. We have used a transfer logo as it’s much lighter than other alternatives, with the idea of keeping weight down in every component of the jacket for expeditions where weight matters. Your feedback is extremely important to help us to be the best we can be, and your comments will be passed onto Shackleton’s development team for implementation in future designs. Kind regards, Shackleton guides

Posted 3 years ago

“Nice gear but limited selection left at time of purchase resulting in me deciding on my second choice.”

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Posted 4 years ago

“They were prompt and efficient. The items I bought exceeded my expectations. Their sign up for the newsletter offer is a bit of a con, or at least it was in my case because it didn't work.”

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Posted 4 years ago

“Great products. But a lack of information between on line order and delivery.”

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Posted 4 years ago

“excellent quality; painfully expensive”

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Posted 4 years ago

Shackleton is rated 4.8 based on 831 reviews