Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 846 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hero jumper not as well fitted as the previous, Italian made version. It is comfortable but too baggy and loose fitting for my taste. Fabric seems marginally softer than the original, Italian made, version. The new version is still a perfectly fine product, just not exceptional in the way the original was.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us. While both the British and Italian versions of the Hero are made using the same yarn, there may be a slight difference in fit. We'd be happy to advise you further in regards to sizing, and if you have any questions please contact info@shackleton.com.

Posted 4 months ago

“I gave a detailed and considered feedback soon after retruning the product. If, as you say, you care it should be on your files!!! Yours A Share Holder”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. We value the input of all our customers, especially those who have invested in our company, and can confirm that your comments regarding the hood and the vertical zips on the Lockroy Parka have been passed along to our Product team. We send requests for company reviews, in addition to individual product feedback, as we’re always looking for ways to improve the overall customer experience. We apologise for any confusion and thank you once again for your continued support. If you have any further questions, please don’t hesitate to contact our Client Services team at info@shackleton.com.

Posted 6 months ago

“Jacket is good but I don’t think it would, work in the Arctic, the zip is very hard to do even without gloves, I’ve tryed it without gloves, and it doesn’t sit right, I wouldn’t like to try it with gloves on”

Helpful Report

Posted 6 months ago

Thank you for taking the time to give us your feedback on the Rothera Jacket. The Rothera is designed as a mid-layer, meaning it can be combined with heavy duty parkas and waterproofs to extend expedition-grade protection. If you feel that the zip is unusally stiff, we'd be happy to help you arrange an exchange, as long as the jacket is unworn. If you require any further assistance, please contact us at info@shackleton.com and we'd be happy to help.

Posted 6 months ago

“I recently bought the Halley jacket, fit is good and the jacket is generally well made and the quality of materials good. However the zip extension on the main zip broke off within 3 weeks of owning the jacket. This was dealt with quickly by customer services and a replacement sent out, but not what I was expecting after such a brief period.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to give us your feedback on your recent purchase. We're sorry to hear of the issue with the zip extension on your coat as this does not sound like our usual standard, however we're glad that we were able to resolve the issue for you. Sometimes issues do occur, but we always try to rectify the issue swiftly and to our customer's satisfaction. If you have any further issues, please do not hesitate to get into contact and we'd be happy to advise further.

Posted 8 months ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

Helpful Report

Posted 1 year ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 1 year ago

“I like my Shackleton jacket (don’t love it), mainly because it is too small for me. V disappointed, to be honest.”

Helpful Report

Posted 1 year ago

Sorry to hear the jacket wasn't a perfect fit. We do offer free returns and exchanges within 30 days of purchase as long as the item is unused. Please see our Returns policy for more information https://shackleton.com/pages/shipping or contact our customer services team on info@shackleton.com

Posted 1 year ago

“I like my Merino tops, but the grey one arrived with a snag on the right sleeve”

Helpful Report

Posted 1 year ago

We're really sorry to hear that it didn't arrive with you in perfect condition. Please do get in touch with our customer services team so we can resolve this for you. They can be contacted on info@shackleton.com or 0208 1380212.

Posted 1 year ago

“Purchased the Vostok parka recently (July) as a sale item so not been cold enough to use yet. Quality and fit seem good, could do with side hand warmer pockets though. Apart from that looks and feels great - off to Scotland next month so will give it a test run then!”

Helpful Report

Posted 1 year ago

Thank you. Have a great time and do let us know how you get on.

Posted 1 year ago

“The packaging and presentation was what I was testing as a potential investor. I was very underwhelmed. I only purchased an undershirt and it seemed fine. Functional, not premium. The whole experience was far less luxurious than the website’s slick aesthetic and product pricing had suggested.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and it is understandable why you would be underwhelmed. It looks from your picture like our original packaging has been damaged in transit and has been replaced by DHL packaging at some point on its journey to you in Australia. Please be assured that we take the utmost care in the packing and presentation of every order but unfortunately on this occasion it looks like our shipping partner has been less than careful. Please accept our sincere apologies.

Posted 2 years ago

“I'm confused about the sizing. I ordered a medium gilet a season ago and it was way too small. I ordered this coat in an XS and it is far too big. The quality of the products is fantastic, but the sizing is a challenge, especially when ordering internationally, not to mention exhaustive email correspondence that led to an international phone call to get a return initiated.”

Helpful Report

Posted 2 years ago

I'm sorry to hear your experience with our sizing charts wasn't great. We have continually reviewed this and try to give as much information on our product pages about style and fit but it's difficult to cater for all shapes and sizes and our current range is designed as menswear so the sizing doesn't always translate when ordering for a woman. I'm please to say though that we have installed a Virtual Fitting Room on our website which enables you to input more information about your body measurements which should help find that perfect fit. We will also be launching a small women's range later this year so do sign up to our mailing list if you haven't already to be kept informed of new product lines. Thank you for your feedback.

Posted 2 years ago

“Great product but extremely expensive for what it is”

Helpful Report

Posted 2 years ago

We thank you for your feedback.

Posted 2 years ago

“I love the product but I was very disappointed to see the price on the tag when it arrived was £100 cheaper than the price online. this is quite misleading and dishonest.”

Helpful Report

Posted 2 years ago

This is a labelling error. A member of our Customer Services team has been in touch. Thanks for feeding back.

Posted 2 years ago

“Loved my week old Loyroy until the front zip toggle stitching came away and I noticed a zip toggle was missing from one of the side vents.”

Helpful Report

Posted 2 years ago

So glad we were able to get this replaced for you quickly.

Posted 2 years ago

“nice gilet, but i wanted something a little smarter looking so went for moncler instead. aware your stuff is more for those with an active lifestyle. i want to buy the lockroy parker, but need to see it first because i'm choosing between black and white. the lack of a store means i may have to go with another brand...”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. Shackleton is pleased to inform you that our new store will open in central London very soon. If you wish to subscribe to our email newsletter you will be notified immediately that our store is open for business. A member of our customer service team will be in touch with you shortly.

Posted 2 years ago

“Quality not as good as expected for a £450 jacket”

Helpful Report

Posted 3 years ago

“I bought a very expensive pair of socks. Cost plus shipping is quite an investment for a pair of socks. They are bulky and warm - good for boots in very cold weather or as house slippers but impractical for everyday use. Also - they stretch out after the first use and tend to slide down your legs and bunch up in the boot. Have to admit I'm a little disappointed with this purchase.”

Helpful Report

Posted 3 years ago

“I bought this sweater in the "regular version" and now in the anniversary version. The new sweater, despite the same size, is smaller and less soft. The additional duties and taxes (thank you Brexit) make this probably my last Shackleton product. Pity.”

Helpful Report

Posted 3 years ago

“The styling of the product is nice as are the materials, but the fit seems a bit off. The sleeves on the HERO are way too long for medium (relative to many other jumpers).”

Helpful Report

Posted 3 years ago

“1. The recently bought a belt, the 'centenary', is only but a shadow of the previous one which I still use and like. 2. As a big fan of Shackleton's quality knitwear, now I cannot find anything of interest bar the Hero model - much loved. Particularly I regret the absence of the Nimrod:-) 3. Finally, the last and least, lack of any guidance for the overseas customer as to the total cost of import so one is left at the mercy of local duty agencies. Best regards Artur”

Helpful Report

Posted 3 years ago

“Jamie was great with the dispatch...unfortunately the gilet was too small..I emailed Shackleton on the same day 16 th jan regarding how to move forward but haven’t had a reply after 4 days,I I’ve also tried to ring but no answer....hopefully I’ll get a reply on reading this email .the expedition jacket fits great but the gilet ordered after the jacket is the one I’m referring to in this review”

Helpful Report

Posted 4 years ago

Shackleton is rated 4.8 based on 846 reviews