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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Shackleton Reviews

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Felipe Schmitt Fleischer
Verified Buyer
“Nice product and very quick delivery.”
Helpful Report
Posted 2 days ago
Mark Bennett
Verified Buyer
“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”
Helpful Report
Posted 3 days ago
Andrew Layberry
Verified Buyer
“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”
Helpful Report
Posted 3 days ago
Hedda Bailey
Verified Buyer
“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”
Helpful Report
Posted 5 days ago
Richard Hannant
Verified Buyer
“The Hercules Ultralight Down Jacket, is just so comfortable and practical. It is ideal for travelling light, as it packs into its own pack. It is very well made and will keep me warm on those upcoming Autumn mornings. I rate this jacket very highly!”
Helpful Report
Posted 5 days ago
Thank you for sharing your feedback. We're glad to hear that you find the Hercules jacket to be comfortable and practical!
Posted 5 days ago
Anonymous
Verified Buyer
“Super design”
Helpful Report
Posted 2 weeks ago
Thank you for your feedback!
Posted 1 week ago
Anonymous
Verified Buyer
“Amazing product”
Helpful Report
Posted 2 weeks ago
Thank you for your feedback!
Posted 2 weeks ago
MIGUEL FREUDENTHAL
Verified Buyer
“All materials are top quality, though expensive, and the service is quick and efficient”
Helpful Report
Posted 2 weeks ago
Thank you for your feedback!
Posted 2 weeks ago
Anonymous
Verified Buyer
“Durable, functional, flattering. I was dragged through thick brush after chasing a runaway animal in the forest for two hours. I stayed a perfect temperature and only came away with a few small holes that didn't spread. I immediately bought a second.”
Helpful Report
Posted 1 month ago
Thank you for your feedback!
Posted 4 weeks ago
Adam Matthew Dudley Clark
Verified Buyer
“I have several Shackleton items, I believe that I was one of their first customers!! They continue to produce ethically sourced and manufactured high quality clothing for today’s changing world.”
Helpful Report
Posted 1 month ago
We're so happy to hear that you're one of our first customers! Thank you for sharing your feedback.
Posted 1 month ago
Robert Lackenby
Verified Buyer
“Always a good service from Shackleton”
Helpful Report
Posted 1 month ago
Thank you for your feedback!
Posted 1 month ago
Peter Bukovenczki
Verified Buyer
“Excellent base layers . Short sleeve Marino wool t shirts Lovely staff”
Helpful Report
Posted 1 month ago
Thank you for your feedback!
Posted 1 month ago
Dan Wright
Verified Buyer
“Every piece I've bought has been awesome.”
Helpful Report
Posted 1 month ago
We appreciate you sharing your experience with us!
Posted 1 month ago
Anonymous
Verified Buyer
“Fantstic service levels, very friendly staff.”
Helpful Report
Posted 1 month ago
Thank you for your feedback!
Posted 1 month ago
Anonymous
Verified Buyer
“Great products with clever desighs but can be a little pricey. Staff great and good lay out of products available. Called in on Sunday with my daughter looked at a few things but was tight for time and will come back in a week or two.”
Helpful Report
Posted 1 month ago
We appreciate you sharing your feedback with us regarding our designs and pricing. We'll be sure to share your comments with our store team.
Posted 1 month ago
Becki
Verified Reviewer
“Had a lovely hour at the Piccadilly store with the effervescent Renee who made us welcome! Returning customers so familiar with the brand heritage … nice to be in store, informed on new products and no rush… hugely recommend a visit for anyone who enjoys the outdoor environment as there is something for every climate! Renee you were fabulous and we’ll see you in autumn Becki & Brian”
Helpful Report
Posted 1 month ago
Thank you for your feedback! We're delighted to hear of your visit to our London store and we're so glad to be of assistance. We'll be sure to share this with our store team.
Posted 1 month ago
Tony Margiotta
Verified Buyer
“I'm consistently impressed by both the variety and quality of your products. The romantic and inspiring history of Shackleton truly adds to the appeal. Every visit to your Regent Street shop is a pleasure, thanks to your impeccable customer service – I always leave with a smile. It's fantastic to own a quality product that constantly turns heads!”
Helpful Report
Posted 1 month ago
We appreciate your kind feedback and we're so happy to hear of your recent visit to our Piccadilly store. Thank you for sharing!
Posted 1 month ago
Paul Mayhew
Verified Buyer
“Excellent products”
Helpful Report
Posted 2 months ago
Thank you for sharing your feedback with us!
Posted 1 month ago
Richard Wilson
Verified Buyer
“The quality of the clothing, the staff and overall experience was outstanding. My go to shop every time. RJW”
Helpful Report
Posted 2 months ago
We're delighted to hear that you're happy with the quality of our clothing and store experience. Thank you for your feedback!
Posted 2 months ago
Douglas Pinto
Verified Buyer
“Very well designed and high-quality products.”
Helpful Report
Posted 2 months ago
Thank you for your feedback!
Posted 2 months ago
Shackleton is rated 4.8 based on 865 reviews
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