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Shackleton Reviews

4.8 Rating 664 Reviews

94 %

of reviewers recommend Shackleton

Company Reviews

Product Reviews

4.8

Based on 664 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 27th January 2024

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Shackleton 5 star review on 27th January 2024

Marian Chitimus

Shackleton 5 star review on 21st December 2023

Sebastian Smith

Shackleton 5 star review on 1st December 2023

Eduardo Miranda

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

Posted 4 hours ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

Posted 7 hours ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

Posted 1 day ago

“Well made and does keep me warm.”

Posted 1 week ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

Posted 1 week ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

Posted 2 weeks ago

Thank you for your comments.

Posted 1 week ago

“Very comfortable well fitting jacket,looks very durable”

Posted 2 weeks ago

Thank you

Posted 1 week ago

“Bought in store - very friendly staff. The cut of the gilet is terrific - fitted but not too tight. The hand warming pockets are top notch too. Wish I had picked up the Shackleton moleskine too- can't see it online!”

Posted 3 weeks ago

Thank you for your feedback

Posted 2 weeks ago

“Happy with the purchase, quality coat”

Posted 3 weeks ago

Thank you.

Posted 2 weeks ago

“Outstanding jacket and excellent quality. Highly recommended.”

Posted 4 weeks ago

Many thanks

Posted 2 weeks ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

Posted 4 weeks ago

Thank you very much.

Posted 2 weeks ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

Posted 4 weeks ago

Thank you so much for your comments

Posted 2 weeks ago

“Impressive jacket with excellent service”

Posted 1 month ago

Thank you.

Posted 2 weeks ago

“Highest quality materials beautifully designed and manufactured. You won’t find better clothing for watching sport outside in the depths of winter.”

Posted 1 month ago

Thank you very much for your comments

Posted 2 weeks ago

“I was extremely pleaseed with the responsiveness and effective communications with Shackleton's staff. Of course, I was also delighted by their clothing, which I intend to wear on a trek in Nepal next year.”

Posted 1 month ago

Thank you for your comments. Have a fabulous trip!

Posted 1 month ago

“Have been using them for years now and each year they improve no matter what. You buy the best jacket in the world this year and next year you can count on there being an improvement on it again.”

Posted 1 month ago

Thank you very much for your comments

Posted 1 month ago

“Love the product,and I'm always getting compliments on how nice the coat is”

Posted 1 month ago

Lovely to hear.

Posted 1 month ago

“Great quality products and made to a high standard!”

Posted 1 month ago

Thank you

Posted 1 month ago

“Great quality and the bringer of good luck for my fishing.”

Posted 1 month ago

That will be the sprinkling of magic in the finishing process ;)

Posted 1 month ago

“Shackleton, one of the most influential companies on the palnet.”

Posted 1 month ago

That's lovely of you to say. Thank you.

Posted 1 month ago

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Shackleton is rated 4.8 based on 664 reviews