Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, I’ve purchased the Markham jacket, and since I live in Austria, it will soon be put to the test in much harsher winter conditions. Up to now, I’ve worn it in both wind and rain, and it has performed exactly as advertised — fully waterproof and windproof. I’m genuinely impressed with the overall quality, craftsmanship, and comfort. It feels solid and well-made, though I’m curious to see how it holds up over time in everyday use and colder temperatures.”

Helpful Report

Posted 10 hours ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

Helpful Report

Posted 1 day ago

“You get what you pay for so while the prices are quite strong the quality is worth every penny. I’ve been to the shop in Piccadilly twice now and the customer experience has been absolutely the best. I will keep returning for certain. Shackleton is now my “go to” brand”

Helpful Report

Posted 1 day ago

Thank you for your kind feedback! We're so happy to hear that Shackleton is your go-to brand.

Posted 1 day ago

“Great experience shopping at the store with knowledgable staff. Relaxing atmosphere. Can't wait to see the new women collection for day to day wear.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback, we're glad you had an amazing experience at our store and look forward to welcoming you again and hope you enjoy the new collection.

Posted 2 weeks ago

“Great service and quality products”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback!

Posted 2 weeks ago

“Well made, comfortable, looks smart and cool in warm conditions. I’d buy this again, and will be getting the blue.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your thoughts!

Posted 3 weeks ago

“The quality of their clothing is simply outstanding ..As I write this review I am currently wearing the Dulwich Lambswool Crew neck sweater , having just recently visiting their Piccadilly store. A beautiful and warm sweater , that performs exceptionally well in the outdoors.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind feedback! We're so glad to hear that the Dulwich Sweater has kept you warm outdoors.

Posted 3 weeks ago

“This product is top-notch, super light, and just as smart as it is functional!”

Helpful Report

Posted 1 month ago

We appreciate you taking the time to share your feedback with us!

Posted 1 month ago

“The quality of the clothing I bought was the best I have seen of its type.”

Helpful Report

Posted 1 month ago

“Nice product and very quick delivery.”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback!

Posted 1 month ago

“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”

Helpful Report

Posted 1 month ago

Thank you for sharing your kind feedback on our delivery and product. We're so glad to hear that you're happy with your purchase!

Posted 1 month ago

“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“The Hercules Ultralight Down Jacket, is just so comfortable and practical. It is ideal for travelling light, as it packs into its own pack. It is very well made and will keep me warm on those upcoming Autumn mornings. I rate this jacket very highly!”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We're glad to hear that you find the Hercules jacket to be comfortable and practical!

Posted 1 month ago

“Super design”

Helpful Report

Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Amazing product”

Helpful Report

Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“All materials are top quality, though expensive, and the service is quick and efficient”

Helpful Report

Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Durable, functional, flattering. I was dragged through thick brush after chasing a runaway animal in the forest for two hours. I stayed a perfect temperature and only came away with a few small holes that didn't spread. I immediately bought a second.”

Helpful Report

Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“I have several Shackleton items, I believe that I was one of their first customers!! They continue to produce ethically sourced and manufactured high quality clothing for today’s changing world.”

Helpful Report

Posted 2 months ago

We're so happy to hear that you're one of our first customers! Thank you for sharing your feedback.

Posted 2 months ago

“Always a good service from Shackleton”

Helpful Report

Posted 3 months ago

Thank you for your feedback!

Posted 2 months ago

Shackleton is rated 4.8 based on 880 reviews