Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 866 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the clothing I bought was the best I have seen of its type.”

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Posted 3 hours ago

“Nice product and very quick delivery.”

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Posted 1 week ago

Thank you for your feedback!

Posted 2 days ago

“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”

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Posted 1 week ago

Thank you for sharing your feedback!

Posted 2 days ago

“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”

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Posted 1 week ago

Thank you for sharing your kind feedback on our delivery and product. We're so glad to hear that you're happy with your purchase!

Posted 2 days ago

“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”

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Posted 1 week ago

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Posted 2 days ago

“The Hercules Ultralight Down Jacket, is just so comfortable and practical. It is ideal for travelling light, as it packs into its own pack. It is very well made and will keep me warm on those upcoming Autumn mornings. I rate this jacket very highly!”

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Posted 1 week ago

Thank you for sharing your feedback. We're glad to hear that you find the Hercules jacket to be comfortable and practical!

Posted 1 week ago

“Super design”

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Posted 2 weeks ago

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Posted 1 week ago

“Amazing product”

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Posted 3 weeks ago

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Posted 3 weeks ago

“All materials are top quality, though expensive, and the service is quick and efficient”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Durable, functional, flattering. I was dragged through thick brush after chasing a runaway animal in the forest for two hours. I stayed a perfect temperature and only came away with a few small holes that didn't spread. I immediately bought a second.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“I have several Shackleton items, I believe that I was one of their first customers!! They continue to produce ethically sourced and manufactured high quality clothing for today’s changing world.”

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Posted 1 month ago

We're so happy to hear that you're one of our first customers! Thank you for sharing your feedback.

Posted 1 month ago

“Always a good service from Shackleton”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Excellent base layers . Short sleeve Marino wool t shirts Lovely staff”

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Posted 1 month ago

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Posted 1 month ago

“Every piece I've bought has been awesome.”

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Posted 1 month ago

We appreciate you sharing your experience with us!

Posted 1 month ago

“Fantstic service levels, very friendly staff.”

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Posted 1 month ago

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Posted 1 month ago

“Great products with clever desighs but can be a little pricey. Staff great and good lay out of products available. Called in on Sunday with my daughter looked at a few things but was tight for time and will come back in a week or two.”

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Posted 1 month ago

We appreciate you sharing your feedback with us regarding our designs and pricing. We'll be sure to share your comments with our store team.

Posted 1 month ago

“Had a lovely hour at the Piccadilly store with the effervescent Renee who made us welcome! Returning customers so familiar with the brand heritage … nice to be in store, informed on new products and no rush… hugely recommend a visit for anyone who enjoys the outdoor environment as there is something for every climate! Renee you were fabulous and we’ll see you in autumn Becki & Brian”

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Posted 1 month ago

Thank you for your feedback! We're delighted to hear of your visit to our London store and we're so glad to be of assistance. We'll be sure to share this with our store team.

Posted 1 month ago

“I'm consistently impressed by both the variety and quality of your products. The romantic and inspiring history of Shackleton truly adds to the appeal. Every visit to your Regent Street shop is a pleasure, thanks to your impeccable customer service – I always leave with a smile. It's fantastic to own a quality product that constantly turns heads!”

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Posted 2 months ago

We appreciate your kind feedback and we're so happy to hear of your recent visit to our Piccadilly store. Thank you for sharing!

Posted 2 months ago

“Excellent products”

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Posted 2 months ago

Thank you for sharing your feedback with us!

Posted 2 months ago

“The quality of the clothing, the staff and overall experience was outstanding. My go to shop every time. RJW”

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Posted 2 months ago

We're delighted to hear that you're happy with the quality of our clothing and store experience. Thank you for your feedback!

Posted 2 months ago

Shackleton is rated 4.8 based on 866 reviews