Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 894 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m absolutely delighted with the hat, jumper and jacket I bought in the London store. As well as that, the staff were so lovely.”

Helpful Report

Posted 3 days ago

“I have Shackleton marino thermals and a wonderful knitted cashmere sweater. All the products are of the highest quality. The thermals are a really fine knit and retain body warmth superbly. The top has a hood which acts as a comfortable neck buff when worn down and excellent base layer when worn up under my down jacket hood. The detail in the cashmere knit is true craftsmanship and makes the sweater standout as both a quality and stylish garment. It exudes luxury yet is understated. The fit is beautifully comfortable and even though the knit is substantial the sweater feels light and dynamic when worn. This is a sweater equally at home on a trek or in the lounge bar of a five star ski lodge. The Shackleton nine pointed star brand not only marks the superb quality, function and style of the garment it says something about the discerning preferences of the owner.”

Helpful Report

Posted 3 days ago

“Fantastic product and service”

Helpful Report

Posted 1 week ago

Thank you for your feedback!

Posted 6 days ago

“No thanks to Royal Mail, Shackleton have been 1st rate with everything they’ve done for me as a customer. The product is brilliant and customer service has been exemplary. I shall be a returning customer.”

Helpful Report

Posted 2 weeks ago

“Fantastic products and great customer service - I love my merino long sleeve tshirts so soft warm and zero itch - Thank you !”

Helpful Report

Posted 2 weeks ago

“Lovely quality products. Superb customer service. Nevin provided prompt updates and sorted an issue with delivery. Highly recommend this retailer”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback!

Posted 2 weeks ago

“Excellent quality and design can't fault”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Was impressed when I used it on a very wet day, kept me dry all day. It is also a good looking jacket”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Visited Piccadilly shop late on Saturday evening. Staff were extremely courteous and helpful. Bought t shirt and am delighted with the quality and wearability. Fantastic range of excellent garments! Staff very knowledgeable about « The Boss »!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're so happy to hear that our store team were able to assist you in finding the correct t-shirt.

Posted 1 month ago

“Quality products all the time.”

Helpful Report

Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“So far, I’ve purchased the Markham jacket, and since I live in Austria, it will soon be put to the test in much harsher winter conditions. Up to now, I’ve worn it in both wind and rain, and it has performed exactly as advertised — fully waterproof and windproof. I’m genuinely impressed with the overall quality, craftsmanship, and comfort. It feels solid and well-made, though I’m curious to see how it holds up over time in everyday use and colder temperatures.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback! We're delighted to hear that the Markham jacket has performed well in both wind and rain, and that you're happy with the quality and craftsmanship.

Posted 1 month ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're so happy to hear of your visit to our Piccadilly store, and we'll be sure to pass along your kind words to Jola and the rest of our store team. We hope to welcome you back to our store soon.

Posted 1 month ago

“You get what you pay for so while the prices are quite strong the quality is worth every penny. I’ve been to the shop in Piccadilly twice now and the customer experience has been absolutely the best. I will keep returning for certain. Shackleton is now my “go to” brand”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback! We're so happy to hear that Shackleton is your go-to brand.

Posted 1 month ago

“Great experience shopping at the store with knowledgable staff. Relaxing atmosphere. Can't wait to see the new women collection for day to day wear.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback, we're glad you had an amazing experience at our store and look forward to welcoming you again and hope you enjoy the new collection.

Posted 2 months ago

“Great service and quality products”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback!

Posted 2 months ago

“Well made, comfortable, looks smart and cool in warm conditions. I’d buy this again, and will be getting the blue.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your thoughts!

Posted 2 months ago

“The quality of their clothing is simply outstanding ..As I write this review I am currently wearing the Dulwich Lambswool Crew neck sweater , having just recently visiting their Piccadilly store. A beautiful and warm sweater , that performs exceptionally well in the outdoors.”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback! We're so glad to hear that the Dulwich Sweater has kept you warm outdoors.

Posted 2 months ago

“This product is top-notch, super light, and just as smart as it is functional!”

Helpful Report

Posted 3 months ago

We appreciate you taking the time to share your feedback with us!

Posted 2 months ago

“The quality of the clothing I bought was the best I have seen of its type.”

Helpful Report

Posted 3 months ago

“Nice product and very quick delivery.”

Helpful Report

Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

Shackleton is rated 4.8 based on 894 reviews