Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 883 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was impressed when I used it on a very wet day, kept me dry all day. It is also a good looking jacket”

Helpful Report

Posted 2 days ago

“Visited Piccadilly shop late on Saturday evening. Staff were extremely courteous and helpful. Bought t shirt and am delighted with the quality and wearability. Fantastic range of excellent garments! Staff very knowledgeable about « The Boss »!”

Helpful Report

Posted 4 days ago

Thank you for your feedback! We're so happy to hear that our store team were able to assist you in finding the correct t-shirt.

Posted 2 days ago

“Quality products all the time.”

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Posted 1 week ago

Thank you for your feedback!

Posted 1 week ago

“So far, I’ve purchased the Markham jacket, and since I live in Austria, it will soon be put to the test in much harsher winter conditions. Up to now, I’ve worn it in both wind and rain, and it has performed exactly as advertised — fully waterproof and windproof. I’m genuinely impressed with the overall quality, craftsmanship, and comfort. It feels solid and well-made, though I’m curious to see how it holds up over time in everyday use and colder temperatures.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback! We're delighted to hear that the Markham jacket has performed well in both wind and rain, and that you're happy with the quality and craftsmanship.

Posted 1 week ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We're so happy to hear of your visit to our Piccadilly store, and we'll be sure to pass along your kind words to Jola and the rest of our store team. We hope to welcome you back to our store soon.

Posted 1 week ago

“You get what you pay for so while the prices are quite strong the quality is worth every penny. I’ve been to the shop in Piccadilly twice now and the customer experience has been absolutely the best. I will keep returning for certain. Shackleton is now my “go to” brand”

Helpful Report

Posted 2 weeks ago

Thank you for your kind feedback! We're so happy to hear that Shackleton is your go-to brand.

Posted 2 weeks ago

“Great experience shopping at the store with knowledgable staff. Relaxing atmosphere. Can't wait to see the new women collection for day to day wear.”

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Posted 4 weeks ago

Thank you for sharing your feedback, we're glad you had an amazing experience at our store and look forward to welcoming you again and hope you enjoy the new collection.

Posted 4 weeks ago

“Great service and quality products”

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Posted 1 month ago

Thank you for your positive feedback!

Posted 4 weeks ago

“Well made, comfortable, looks smart and cool in warm conditions. I’d buy this again, and will be getting the blue.”

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Posted 1 month ago

Thank you for taking the time to share your thoughts!

Posted 1 month ago

“The quality of their clothing is simply outstanding ..As I write this review I am currently wearing the Dulwich Lambswool Crew neck sweater , having just recently visiting their Piccadilly store. A beautiful and warm sweater , that performs exceptionally well in the outdoors.”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback! We're so glad to hear that the Dulwich Sweater has kept you warm outdoors.

Posted 1 month ago

“This product is top-notch, super light, and just as smart as it is functional!”

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Posted 1 month ago

We appreciate you taking the time to share your feedback with us!

Posted 1 month ago

“The quality of the clothing I bought was the best I have seen of its type.”

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Posted 2 months ago

“Nice product and very quick delivery.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”

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Posted 2 months ago

Thank you for sharing your feedback!

Posted 2 months ago

“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”

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Posted 2 months ago

Thank you for sharing your kind feedback on our delivery and product. We're so glad to hear that you're happy with your purchase!

Posted 2 months ago

“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“The Hercules Ultralight Down Jacket, is just so comfortable and practical. It is ideal for travelling light, as it packs into its own pack. It is very well made and will keep me warm on those upcoming Autumn mornings. I rate this jacket very highly!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We're glad to hear that you find the Hercules jacket to be comfortable and practical!

Posted 2 months ago

“Super design”

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Posted 2 months ago

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Posted 2 months ago

“Amazing product”

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Posted 2 months ago

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Posted 2 months ago

“All materials are top quality, though expensive, and the service is quick and efficient”

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Posted 2 months ago

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Posted 2 months ago

Shackleton is rated 4.8 based on 883 reviews