Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 877 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastically designed products, excellent fit and performance”

Shackleton 5 star review on 26th February 2025

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Posted 8 months ago

“Fabulous jacket. Excellent quality and everything that you'd want from a jacket that keeps you warm due to the high category rated down and also relatively light weight. It fits perfectly and looks great, quality alround. A huge admirer of the great man, so once I'd looked into the details, it was the perfect buy.”

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Posted 8 months ago

“Great design and v warm. Love all the zip pockets.”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“Recently purchased two jackets, one waterproof shell, the Markham and a Lockroy Parker. Both are excellent jackets. I recently took the Lockroy to Northern Sweden in temperatures around -20°c and it was always cozy and warm, don’t need layers at all, just a normal t-shirt and sweatshirt was ample. Great that it’s properly waterproof too, unlike some of the similar Canadian competition.”

Shackleton 5 star review on 22nd February 2025

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Posted 8 months ago

We appreciate you sharing your feedback and we're so glad to hear that the Lockroy and Markham jackets are keeping you warm!

Posted 8 months ago

“Love my rollkneck sweaters. Have two all wool sweaters for tge past four years . that wear great, look great, hold their shape and warm. They often replace an outer jacket. A little more upfront cost is so worth it.”

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Posted 8 months ago

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Posted 8 months ago

“They kept me apprised as to when the sweaters I had ordered would be in stock and due to the wait, gave me a 10% discout. The sweaters' design and quality is excellent.”

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Posted 8 months ago

We appreciate you sharing your feedback and we're so glad to hear that you're happy with your sweater!

Posted 8 months ago

“The pilot jacket i bought was really excellent - great quality,fit and warmth - and waterproof. Perfect for travel and home.”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“Shackleton is clearly a Company trying to do right by its customers. Keep up the good work!”

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Posted 8 months ago

We appreciate your feedback!

Posted 8 months ago

“I've bought two items of clothing from Shackleton in the past few months and I love them both. They look great, fit very comfortably, feel snug and warm, and are really well designed and manufactured.”

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Posted 8 months ago

We appreciate you taking the time to share your feedback with us and we're so glad to hear that you're happy with your items!

Posted 8 months ago

“Great outwear backed up by first class service.”

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Posted 8 months ago

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Posted 8 months ago

“first class product would certainly buy again”

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Posted 8 months ago

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Posted 8 months ago

“Welcome Quality”

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Posted 8 months ago

Thank you for the feedback!

Posted 8 months ago

“High quality products, excellent customer service.”

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Posted 9 months ago

We appreciate you taking the time to share your feedback!

Posted 8 months ago

“Great products, well made and deliver what they promise to.”

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Posted 9 months ago

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Posted 8 months ago

“Prompt delivery and excellent customer service over the phone and in the store. An excellent filet. Very stylish, warm and a good fit.”

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Posted 9 months ago

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Posted 8 months ago

“I’ve wore a few high branded outdoor jackets over the years but Shackleton by far is the best. I Purchased 2 jackets in the London store. The staff are great. These are two I jackets I purchased 1).Lockroy Parka. 2) Rothera Hooded Down. I went to NYC a weeks ago and the weather was freezing the Lockroy kept me totally warm all day.”

Shackleton 5 star review on 1st February 2025

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Posted 9 months ago

We appreciate you taking the time to give us your feedback! We're glad to hear that the Lockroy Parka kept you warm during your travels.

Posted 8 months ago

“The customer service when purchasing the coat was first class. I love my Hakkon, parka. it’s everything I hoped it would be and is superb quality.”

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Posted 9 months ago

Thank you for sharing your feedback! We're so glad to hear that you love your Haakon Parka.

Posted 8 months ago

“Excellent quality no issues would highly recommend”

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Posted 9 months ago

Thank you for your feedback!

Posted 9 months ago

“Fantastic quality product, feels great - and service from Shackleton has been very good also. Only build would be that the jacket could be an inch longer I think.”

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Posted 9 months ago

Thank you for your feedback, we'll be sure to share this with our Product team.

Posted 9 months ago

“Quality products from the range of leather belts, drinks containers to clothing ranges including tees, merino wool jumpers and a collection of parkas and shell coats - total investment in clothing for all your casual and touring needs - fashionable, durable and convenient wear which far outweighs the competition.”

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Posted 9 months ago

Thank you for sharing your feedback! We're so glad to hear you're happy with your purchase.

Posted 9 months ago

Shackleton is rated 4.8 based on 877 reviews