Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High end clothing made with entusiasm and dedication with genuine polar hero legacy.”

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Posted 4 months ago

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Posted 4 months ago

“I carried out a lot of research before purchasing my Shackleton Lockroy Parks winter jacket, including trying on various jackets from different companies. In my opinion, the Shackleton exceeds Canda Goose because it's 100% waterproof and also exceeds the Arc'teryx winter jackets. The Shackleton is a class above all these and more, you'll need to try one on to see why. Although not cheap, it's an excellent well made and extremely comfortable, cozy jacket that I love wearing on cold days. It'll not be my last Shackleton jacket....!”

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Posted 4 months ago

We appreciate you taking the time to give us your feedback and we're so glad to hear you're happy with purchase.

Posted 4 months ago

“The product, packaging and service was excellent. Extreamly happy with my gilet.”

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Posted 4 months ago

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Posted 4 months ago

“Great service at Picadilly store. Wonderfully warm sweaters and down jacket which look super cool. Needed some extra info.”

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Posted 4 months ago

Thank you for sharing your feedback! We're so glad to hear you were happy with your purchase and our service at the Piccadilly store.

Posted 4 months ago

“Functional with style, products - excellent quality and looking forward to trying more in the future.”

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Posted 4 months ago

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Posted 4 months ago

“Fantastic product, quality quality quality Not my first purchase from Shackleton and certainly won’t be my last”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Lockroy Parka has been an excellent buy - very warm, some thoughtful features throughout like the press stud loops to allow for easy fastening with gloves on, huge fleece-lined pockets and variety of pocket options. One area of improvement could be the hood and a press stud option to fasten it back when not in use as the rim tends to come forward and press into back of head otherwise.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to give us your feedback on the Lockroy Parka. We'll be sure to pass along your comments regarding the pockets and the hood to our product team. If you have any questions, please feel free to contact us at info@shackleton.com.

Posted 4 months ago

“Amazing coat, this is the best insulated jacket I've had forget North Face does not even come close. You pay for quality and this is what you get, can not praise the company enough excellent communications and excellent delivery times. If you want a jacket that looks good and stands out from the rest worth spending the money!!”

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Posted 4 months ago

Thank you for taking the time to give us your feedback on your recent order!

Posted 4 months ago

“Shackleton is one of the best if not the best high end quality apparel innovator. Great selection of the highest quality products with a strong focus on comfort and functionality with the highest level of attention to details. Better than well known high end brands.”

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Posted 4 months ago

Thank you for taking the time to share your feedback! We'll be sure to share your comments with our store team.

Posted 4 months ago

“Purchased a lovely coat and staff I spoke to over the phone and dealt with via email were excellent. Thank you”

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Posted 4 months ago

We appreciate you sharing your feedback and we're so glad we were able to assist you!

Posted 4 months ago

“Super service from the staff who helped with my query”

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Posted 4 months ago

We appreciate you sharing your feedback and are so glad we were able to assist!

Posted 4 months ago

“Love the product. Very warm. Arrived on time”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're so glad that the item arrived on time and that you're happy with your purchase.

Posted 4 months ago

“Beautiful coat with a real special feel every time I wear it. Fairly priced. Wouldn't mind more choice is all and perhaps a few offers.”

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Posted 4 months ago

Thank you for your feedback! We're so glad to hear you're happy with the jacket. If you haven't already, we'd advise signing up to our newsletter to stay updated on our upcoming offers and promotions.

Posted 4 months ago

“So happy with my 1st purchase from Shackleton. Quality is so good and the fit is even better. Was delivered quickly and presented in a quality way”

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Posted 4 months ago

We appreciate you taking the time to share your feedback and we're so glad to hear you're happy with the quality.

Posted 4 months ago

“Son absolutely loved his gift. Thank you”

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Posted 4 months ago

Thank you for your feedback, we're so glad to hear that your son loved his gift!

Posted 4 months ago

“Love my new jacket. Just as warm as I’d hoped and a perfect mid-layer under my waterproof.”

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Posted 4 months ago

Thank you for your feedback, we're so glad to hear you love your jacket!

Posted 4 months ago

“I have tested the Rothera , mostly in a city environment , great feel and quality.”

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Posted 4 months ago

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Posted 4 months ago

“While many of the Shackleton products are styled beautifully, I don’t see it as a fashion brand. It's an expedition equipment brand! That means the high price you pay goes into the very best in quality, design, practicality and longevity. You'll also be wearing something unique that will actually work at keeping you warm, while also giving you freedom to work, hike and explore in any weather at any temperature. Together with quality equipment the delivery, pre & post-sales support are first class.”

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Posted 5 months ago

Thank you for sharing your feedback. We're so glad to hear that you're happy with the quality of our delivery, products and customer service.

Posted 5 months ago

“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

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Posted 5 months ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 5 months ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 5 months ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 5 months ago

Shackleton is rated 4.8 based on 831 reviews