Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 992 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality!!”

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Posted 8 months ago

“Beautifully made a very warm. Such a good product and from a British Brand.”

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Posted 8 months ago

“The Shackleton Halley Ultralight Down Jacket is exceptional—lightweight, warm, packable. Perfect for adventures, kept me cozy in harsh conditions. The Kensington Cap is a premium classic: durable and versatile for everyday wear. As a Himalayan Challenge participant, it was life-changing—thrilling 1000-mile motorcycle traverse, expert guidance, cultural immersion, . Built unbreakable team spirit and skills. I met Louis Rudd in the Himalayan Challenge; he’s a great team leader whose expertise and stories fueled my endurance mindset. Highly recommend all!”

Shackleton 5 star review on 6th January 2026

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Posted 8 months ago

“Excellent jumper, swift delivery and beautiful packaging”

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Posted 9 months ago

Thank you for your feedback!

Posted 8 months ago

“Absolutely love my jacket from the moment i recieved it all boxed to perfection to the point of owning it out in the cold winter weather. perfect and also very stylish if i may say so.”

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Posted 9 months ago

Thank you for your feedback!

Posted 8 months ago

“Quality is evident as soon as you open the box”

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Posted 9 months ago

We appreciate your kind feedback!

Posted 8 months ago

“Excellent jumper, made to perfection. Great customer service from Shackleton”

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Posted 9 months ago

We appreciate your kind feedback and we're delighted to hear that you're happy with your purchase.

Posted 9 months ago

“Great quality stuff keep you nice and warm”

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Posted 9 months ago

Thank you for sharing your feedback!

Posted 8 months ago

“It was really nice experience and all products that I bought remarkable and have value price. I wish I can be open a branch in Saudi Arabia in Riyadh.”

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Posted 9 months ago

Thank you for your feedback, we're delighted to hear that you're happy with your purchase!

Posted 8 months ago

“I’m absolutely delighted with the hat, jumper and jacket I bought in the London store. As well as that, the staff were so lovely.”

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Posted 9 months ago

Thank you for your feedback - we'll be sure to share this with our store team!

Posted 8 months ago

“I have Shackleton marino thermals and a wonderful knitted cashmere sweater. All the products are of the highest quality. The thermals are a really fine knit and retain body warmth superbly. The top has a hood which acts as a comfortable neck buff when worn down and excellent base layer when worn up under my down jacket hood. The detail in the cashmere knit is true craftsmanship and makes the sweater standout as both a quality and stylish garment. It exudes luxury yet is understated. The fit is beautifully comfortable and even though the knit is substantial the sweater feels light and dynamic when worn. This is a sweater equally at home on a trek or in the lounge bar of a five star ski lodge. The Shackleton nine pointed star brand not only marks the superb quality, function and style of the garment it says something about the discerning preferences of the owner.”

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Posted 9 months ago

Thank you for your feedback! We appreciate your kind words. We're delighted to hear that you find our merino pieces to be stylist and high quality. We'll be sure to share your comments with our wider team.

Posted 8 months ago

“Fantastic product and service”

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Posted 9 months ago

Thank you for your feedback!

Posted 9 months ago

“No thanks to Royal Mail, Shackleton have been 1st rate with everything they’ve done for me as a customer. The product is brilliant and customer service has been exemplary. I shall be a returning customer.”

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Posted 9 months ago

Thank you for your kind feedback and we're happy to have been of assistance!

Posted 8 months ago

“Fantastic products and great customer service - I love my merino long sleeve tshirts so soft warm and zero itch - Thank you !”

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Posted 9 months ago

“Lovely quality products. Superb customer service. Nevin provided prompt updates and sorted an issue with delivery. Highly recommend this retailer”

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Posted 10 months ago

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Posted 9 months ago

“Excellent quality and design can't fault”

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Posted 10 months ago

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Posted 10 months ago

“Was impressed when I used it on a very wet day, kept me dry all day. It is also a good looking jacket”

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Posted 10 months ago

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Posted 10 months ago

“Visited Piccadilly shop late on Saturday evening. Staff were extremely courteous and helpful. Bought t shirt and am delighted with the quality and wearability. Fantastic range of excellent garments! Staff very knowledgeable about « The Boss »!”

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Posted 10 months ago

Thank you for your feedback! We're so happy to hear that our store team were able to assist you in finding the correct t-shirt.

Posted 10 months ago

“Quality products all the time.”

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Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

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Posted 11 months ago

Thank you for your feedback! We're so happy to hear of your visit to our Piccadilly store, and we'll be sure to pass along your kind words to Jola and the rest of our store team. We hope to welcome you back to our store soon.

Posted 10 months ago

Shackleton is rated 4.8 based on 992 reviews