Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 964 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb coat.Beautiful colour.Lovely and lightweight.I absolutely love the idea of a coat that is incredibly warm and waterproof. Haven’t tried it out fully yet but first impressions make me feel already that I’ve invested well.”

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Posted 2 months ago

Thank you for sharing your feedback!

Posted 2 months ago

“Love some of the clothes but was very disappointed with Defender Rally collaboration . As a defender owner I eagerly anticipated the release of the rally wear which when released was to be honest very boring and something I could have had done at a local clothes printing shop. Still didn’t stop me buying the blue shirt but cap was simply not worth it very poor in my opinion.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoy some of our clothes, but we’re sorry the Defender Rally collaboration didn’t meet your expectations. If you have any further feedback, please contact us at info@shackleton.com and we'd be happy to assist further.

Posted 2 months ago

“Customer experience is 1st class in your London store - your staff are very personable and easy to deal with - they have excellent product knowledge - Steve in particular desereves a special mention - all in all one of the best staff/customer experiences that I have encountered during many years shopping in London”

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Posted 3 months ago

They're a great team, thank you for your comments!

Posted 2 months ago

“Quick service and good product. Can’t ask for more, thank you.”

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Posted 3 months ago

We appreciate your feedback!

Posted 3 months ago

“The staff at the London store are excellent I went in to get my golden fuchs down jacket super cool jacket ⭐️⭐️⭐️⭐️⭐️⭐️”

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Posted 4 months ago

Thank you for your kind feedback, we'll be sure to share this with our store team!

Posted 4 months ago

“I bought a down jacket in your flagship store in London - the quality of service by everyone, especially Jola, more details of which are in my Trustpilot review. I liked the quality and styling of the jacket so much that when I receved an email announcing a sale, I bought the same one for my son; at an even better price than mine was. The mail order service was equally good as in store, with fast delivery. To avoid mini-me syndrome , we aren’t seen wearing our jackets at the same time.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're so glad to hear that you enjoyed your visit to our London store, and we'll be sure to share your comments with Jola and the store team.

Posted 4 months ago

“A benchmark company, pleasure to business with.”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Made multiple purchases, really happy with all of them. Best outerwear brand imho. Going back for more soon- especially if they give me a discount for a 5star review! 😬”

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Posted 4 months ago

We appreciate your kind feedback and we're so happy to hear that you're happy with your purchases!

Posted 4 months ago

“Snagged what appeared to be the last of 100% merino tees. These are great, probably my favourite, but I won't be ordering any more as the new ones have added synthetic components to the mix.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're sorry to hear of the issue with your merino t-shirt. If you'd like to email some images of the damage to info@shackleton.com we'd be happy to check whether this is repairable. Please let us know if you have any further questions at all

Posted 4 months ago

“Having seen a lot of social media posts about this brand we decided to visit the London shop during a trip recently, after deciding on the Rothera I cant emphasise how pleased I am with the purchase, the jacket is not too heavy but so warm with a great fit, very pleased with the decision.”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Love my Shackleton gear it looks good and very well designed.”

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Posted 4 months ago

We appreciate your feedback!

Posted 4 months ago

“I’ve traveled the world doing multi day events but never have I dealt with a company as well thought out organised and as much fun as the Shackelton team there experience and attention to detail can’t be matched …. Once I’ve recovered I’ll be planning my next trip as soon as possible.”

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Posted 4 months ago

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Posted 4 months ago

“You rock Steve Boco is 1 in 3 million”

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Posted 4 months ago

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Posted 4 months ago

“The clothes are really top quality; I buy a lot of clothes and these are super!”

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Posted 5 months ago

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Posted 4 months ago

“Well made jacket, and certainly keeps me warm in freezing weather. Looking at Shackleton sizing advice, very nearly went for XL. So glad I didnt. Large is fine, and even then, it will allow layering if required.”

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Posted 5 months ago

“Love the quality and functional design.”

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Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“Recently bought 3 Gilets in the sale !!! Absolutely love what I bought, the style and quality is Top Notch 👌”

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Posted 5 months ago

Thank you for your feedback, we're so happy to hear that you love your gilets!

Posted 5 months ago

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

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Posted 5 months ago

Thank you for your kind feedback. It's great to hear that you're happy with your item and our customer service.

Posted 5 months ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

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Posted 5 months ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 5 months ago

“Professional Friendly Always welcoming”

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Posted 5 months ago

We appreciate your kind feedback.

Posted 5 months ago

Shackleton is rated 4.8 based on 964 reviews