Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 877 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products with clever desighs but can be a little pricey. Staff great and good lay out of products available. Called in on Sunday with my daughter looked at a few things but was tight for time and will come back in a week or two.”

Helpful Report

Posted 3 months ago

We appreciate you sharing your feedback with us regarding our designs and pricing. We'll be sure to share your comments with our store team.

Posted 3 months ago

“Had a lovely hour at the Piccadilly store with the effervescent Renee who made us welcome! Returning customers so familiar with the brand heritage … nice to be in store, informed on new products and no rush… hugely recommend a visit for anyone who enjoys the outdoor environment as there is something for every climate! Renee you were fabulous and we’ll see you in autumn Becki & Brian”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're delighted to hear of your visit to our London store and we're so glad to be of assistance. We'll be sure to share this with our store team.

Posted 3 months ago

“I'm consistently impressed by both the variety and quality of your products. The romantic and inspiring history of Shackleton truly adds to the appeal. Every visit to your Regent Street shop is a pleasure, thanks to your impeccable customer service – I always leave with a smile. It's fantastic to own a quality product that constantly turns heads!”

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Posted 3 months ago

We appreciate your kind feedback and we're so happy to hear of your recent visit to our Piccadilly store. Thank you for sharing!

Posted 3 months ago

“Excellent products”

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Posted 3 months ago

Thank you for sharing your feedback with us!

Posted 3 months ago

“The quality of the clothing, the staff and overall experience was outstanding. My go to shop every time. RJW”

Helpful Report

Posted 3 months ago

We're delighted to hear that you're happy with the quality of our clothing and store experience. Thank you for your feedback!

Posted 3 months ago

“Very well designed and high-quality products.”

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Posted 4 months ago

Thank you for your feedback!

Posted 3 months ago

“Hello, I'm very happy with the product, and it's what I expect from Shackleton. Good design, comfort, and protection from cold weather. Well done”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Hiking shoes and down jacket both great.”

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Posted 4 months ago

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Posted 4 months ago

“Reaaly Good Quality. Beutiful design. Conformtable clothes.”

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Posted 4 months ago

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Posted 4 months ago

“Highest quality products with excellent service!”

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Posted 4 months ago

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Posted 4 months ago

“I purchased a very durable navy blue shirt which was stretchy, light weight quick drying and I particularly like the ventilation under the arm pits. Outstanding product.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're happy to hear that you found the shirt to be lightweight, stretchy and quick drying.

Posted 4 months ago

“Brilliant service from the team in the London store (especially Jola) - took time to assist and give options to what i was looking for and delighted to find the item i wanted in size and in stock - definitely recommend !”

Helpful Report

Posted 4 months ago

We appreciate you sharing your feedback and we're so glad to hear that you enjoyed your experience at our London store!

Posted 4 months ago

“Easily my favourite outdoor, or indeed any, brand.”

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Posted 4 months ago

Thank you for your feedback. We're so glad to hear that Shackleton is your favourite brand!

Posted 4 months ago

“Supreme quality. Love it will definitely order again.”

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Posted 5 months ago

Thank you for sharing your feedback!

Posted 4 months ago

“Lovely quarter zip sweater, great quality and Ive been commented on how good it looks on.i would definitely recommend this product. Great service in the London shop too.”

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Posted 5 months ago

Thank you for taking the time to share your feedback with us. We're so glad to hear that you've received compliments on your jumper!

Posted 5 months ago

“Amazing quality and thought out design. Lightweight, yet gives confidence in extreme weather. Very user friendly and well put together. Absaloutley everything I needed and more.”

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Posted 5 months ago

Thank you for the feedback! We're glad the design, quality, and performance exceeded your expectations.

Posted 5 months ago

“Great quality fit and style I am a new customer and I am sure my recent purchase will not be my last!”

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Posted 5 months ago

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Posted 5 months ago

“I purchased the quest hardshell and the quality and finish are second to none. The attention to detail around the fit and finish is brilliant. I have purchased jackets for a number of years and this has the best fitting hood and does get blown away in the most gentle of breezes. It was well worth the money.”

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Posted 5 months ago

Thank you for taking the time to share your feedback! We're so glad to hear that you're happy with the quality and finish on the Quest Jacket.

Posted 5 months ago

“Bought the supernal short T-shirt. Fantastic fit and quality.”

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Posted 5 months ago

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Posted 5 months ago

“Iconic, high quality clothing with an historic aura. Practical and useful both for high lever adventures and for fine dining.”

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Posted 5 months ago

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Posted 5 months ago

Shackleton is rated 4.8 based on 877 reviews