Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great! done well.”

Helpful Report

Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“Very good quality products but also excellent service. Nevin was great.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback!

Posted 5 months ago

“Absolutely fantastic jacket, I watch a lot of outdoor sports & the coat is great for harsh weather conditions. The only gripe is getting the zip past the chin guard is a bit tight, but this seems to becoming easier as the jacket gets used. 10/10”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback with us!

Posted 5 months ago

“Excellent shell. Performs as described in inclement weather, just keep in mind that this is a shell, so it's no insolated. The amount of storage, and layout, is perfect for trekking with a camera and all the necessities. The reinforced areas are highly appreciated and well placed. One note on sizing. I was on the lower end of the XL size range, but ended up going with a L. The XL likely would have worked with heavy layers, but was too large for lighter ones.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. We're so happy to hear that that jacket has proven useful on your treks and we appreciate your comments regarding sizing!

Posted 5 months ago

“Priced as a premium brand, this certainly delivers the quality. Well made and very comfortable. This should last - time will tell.”

Helpful Report

Posted 5 months ago

“The best of British expedition clothing. Using excellent manufacturers of their gear, incredibly well designed, I am so pleased they haven’t ever compromised their original quality ethos. I travel to the high arctic a lot and Shackleton has never let me down”

Helpful Report

Posted 5 months ago

We appreciate you taking the time to share your feedback!

Posted 5 months ago

“Great staff, good selection in store and great product that I purchased.”

Helpful Report

Posted 6 months ago

We appreciate you sharing your feedback on our store!

Posted 6 months ago

“Huge fan of Shackleton products - I have the Ross gilet, the parka, an Escape jacket and several jumpers; all well designed, beautifully made, high quality look and feel and extremely high performing. Faultless and friendly in-store service too.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're so glad to hear you're happy with your purchases.

Posted 6 months ago

“I do have the pleasure of owning a Hero Sweater, Portland Merino Beanie and Kaplan Compact Cap. The good quality and fine detail of the products come across immediately. They are functional for purpose and comfortable to wear.I am very happy with my investment and it is and will be my 'go to' items over the years. Well done on your passion for delivering well thought through products, Shackelton.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us! We're so glad to hear that you find our products to be functional and comfortable.

Posted 6 months ago

“Really impressed with my jacket - loving the lite weight nature of this and the warmth it brings. It feels warmer after wearing it for 5-10 minutes and so very happy to endorse your product”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're so glad to hear that your jacket is keeping you warm.

Posted 6 months ago

“Excellent product quality and design”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback!

Posted 6 months ago

“Excellent quality clothing - for leisure & the great outdoors. Great customer service and after sales service complete the package.”

Helpful Report

Posted 6 months ago

We appreciate you taking the time to share your feedback and we're so glad you're happy with the quality of the clothing.

Posted 6 months ago

“Love this company clothing is great quality and fits perfectly for me,very hard to find these days with such high quality at reasonable prices, would highly recommend.”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Absolutely quality jacket in all aspects including look, love it!”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Fantastically designed products, excellent fit and performance”

Shackleton 5 star review on 26th February 2025

Helpful Report

Posted 6 months ago

“Fabulous jacket. Excellent quality and everything that you'd want from a jacket that keeps you warm due to the high category rated down and also relatively light weight. It fits perfectly and looks great, quality alround. A huge admirer of the great man, so once I'd looked into the details, it was the perfect buy.”

Helpful Report

Posted 6 months ago

“Great design and v warm. Love all the zip pockets.”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Recently purchased two jackets, one waterproof shell, the Markham and a Lockroy Parker. Both are excellent jackets. I recently took the Lockroy to Northern Sweden in temperatures around -20°c and it was always cozy and warm, don’t need layers at all, just a normal t-shirt and sweatshirt was ample. Great that it’s properly waterproof too, unlike some of the similar Canadian competition.”

Shackleton 5 star review on 22nd February 2025

Helpful Report

Posted 6 months ago

We appreciate you sharing your feedback and we're so glad to hear that the Lockroy and Markham jackets are keeping you warm!

Posted 6 months ago

“Love my rollkneck sweaters. Have two all wool sweaters for tge past four years . that wear great, look great, hold their shape and warm. They often replace an outer jacket. A little more upfront cost is so worth it.”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“They kept me apprised as to when the sweaters I had ordered would be in stock and due to the wait, gave me a 10% discout. The sweaters' design and quality is excellent.”

Helpful Report

Posted 6 months ago

We appreciate you sharing your feedback and we're so glad to hear that you're happy with your sweater!

Posted 6 months ago

Shackleton is rated 4.8 based on 865 reviews