Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 992 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

Helpful Report

Posted 7 months ago

Thank you for your kind feedback. It's great to hear that you're happy with your item and our customer service.

Posted 7 months ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

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Posted 7 months ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 7 months ago

“Professional Friendly Always welcoming”

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Posted 7 months ago

We appreciate your kind feedback.

Posted 7 months ago

“Fast shipping great sweater. Very warm and comfortable”

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Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

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Posted 7 months ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 7 months ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

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Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

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Posted 8 months ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 8 months ago

“Absolutely love the jumper. Service was excellent and quality as expected for this luxury item.”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“Quality coat that looks really good and keeps you really toasty. I have other branded coats and this one is by far the best.”

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Posted 8 months ago

Thank you for your feedback!

Posted 7 months ago

“Excellent hat and perfect for my upcoming trip to Norway. Also, being a Shackleton, I’ve always wanted to get some of your stuff. Not every hat that’s branded with your name….”

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Posted 8 months ago

“The customer services team were exemplary in dealing with both a return and exchange. No quibbles and helped me return the items without charge. Fantastic service!”

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Posted 8 months ago

Thank you for your feedback! We're so glad to hear that our customer services team were able to assist you with your return and exchange.

Posted 8 months ago

“Shackleton Kit is in a class on its own, heritage, quality and brand is exceptional. Look no further just go to Shackleton if you want kit that lasts and is fit for purpose in extreme environments!”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“Great service and fantastic product”

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Posted 8 months ago

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Posted 8 months ago

“We are really happy with the quality of the shakleton sweaters we purchased. Much pricier than we would normally purchase but really nice quality. Followed up and bought one for my son as well.”

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Posted 8 months ago

“Excellent customer service. Friendly and efficient. I wish many more companies worked this way.”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“The products are really top class and the team at Shackleton were brilliant at dealing with a complicated return that came about through no fault of theirs. I dealt with the same person throughout which made it all so much easier - thanks Nevin!”

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Posted 8 months ago

“Fantastic products and brilliant friendly service”

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Posted 8 months ago

“Fantastic service on purchasing the coat it's the warmest coat I've ever had”

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Posted 8 months ago

“The top quality fabric and detailing sets the clothing apart.”

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Posted 8 months ago

“We have ordered both the Docker Merino sweater and the Cairo Cashmere sweater from Shackleton recently. Parcels are processed quickly, beautifully packaged and arrive promptly. The quality of the garments is really good - they fit well, feel soft, are really well designed and made, also comfortable to wear. The quality of Shackleton’s Customer Service is equally good and problems are dealt with patiently. There was no problem at all with the garments, it was customer error using the website!”

Helpful Report

Posted 8 months ago

Shackleton is rated 4.8 based on 992 reviews