Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 894 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shackleton is clearly a Company trying to do right by its customers. Keep up the good work!”

Helpful Report

Posted 10 months ago

We appreciate your feedback!

Posted 10 months ago

“I've bought two items of clothing from Shackleton in the past few months and I love them both. They look great, fit very comfortably, feel snug and warm, and are really well designed and manufactured.”

Helpful Report

Posted 10 months ago

We appreciate you taking the time to share your feedback with us and we're so glad to hear that you're happy with your items!

Posted 10 months ago

“Great outwear backed up by first class service.”

Helpful Report

Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“first class product would certainly buy again”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback!

Posted 10 months ago

“Welcome Quality”

Helpful Report

Posted 10 months ago

Thank you for the feedback!

Posted 10 months ago

“High quality products, excellent customer service.”

Helpful Report

Posted 10 months ago

We appreciate you taking the time to share your feedback!

Posted 10 months ago

“Great products, well made and deliver what they promise to.”

Helpful Report

Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“Prompt delivery and excellent customer service over the phone and in the store. An excellent filet. Very stylish, warm and a good fit.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback!

Posted 10 months ago

“I’ve wore a few high branded outdoor jackets over the years but Shackleton by far is the best. I Purchased 2 jackets in the London store. The staff are great. These are two I jackets I purchased 1).Lockroy Parka. 2) Rothera Hooded Down. I went to NYC a weeks ago and the weather was freezing the Lockroy kept me totally warm all day.”

Shackleton 5 star review on 1st February 2025

Helpful Report

Posted 10 months ago

We appreciate you taking the time to give us your feedback! We're glad to hear that the Lockroy Parka kept you warm during your travels.

Posted 10 months ago

“The customer service when purchasing the coat was first class. I love my Hakkon, parka. it’s everything I hoped it would be and is superb quality.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback! We're so glad to hear that you love your Haakon Parka.

Posted 10 months ago

“Excellent quality no issues would highly recommend”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 10 months ago

“Fantastic quality product, feels great - and service from Shackleton has been very good also. Only build would be that the jacket could be an inch longer I think.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, we'll be sure to share this with our Product team.

Posted 10 months ago

“Quality products from the range of leather belts, drinks containers to clothing ranges including tees, merino wool jumpers and a collection of parkas and shell coats - total investment in clothing for all your casual and touring needs - fashionable, durable and convenient wear which far outweighs the competition.”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback! We're so glad to hear you're happy with your purchase.

Posted 10 months ago

“Great quality arrived in good time. No issues as well packaged. Will likely buy again from Shackleton. 👍”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 11 months ago

“Very friendly helpful staff and well presented shop giving good vibes.”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 11 months ago

“Best winter coats available. Details make the difference. Simply unbeatable.”

Helpful Report

Posted 11 months ago

We appreciate you taking the time to share your feedback!

Posted 11 months ago

“Very warm great fit”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback!

Posted 11 months ago

“Gostei muito dos produtos sua qualidade embora tenhaachado caros”

Helpful Report

Posted 11 months ago

Thank you for taking the time to give us your feedback!

Posted 11 months ago

“Ross down gilet,excellent item well made,not cheap but quality never is”

Helpful Report

Posted 11 months ago

We appreciate you taking the time to give us your feedback!

Posted 11 months ago

“Husband loves your products so it’s a safe site for me to shop on for gifts! Lovely quality.”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 11 months ago

Shackleton is rated 4.8 based on 894 reviews