Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and better service”

Helpful Report

Posted 11 months ago

Super! Thanks

Posted 11 months ago

“Exceptional products with style and endurance. I know because I have been wearing an original hero jumper for nearly a decade and it still looks great!”

Helpful Report

Posted 11 months ago

That's great to hear. Thank you so much.

Posted 11 months ago

“My interaction with Shackleton from start to finish was excellent, information on the product sizing, ease of purchase, information on delivery….. product itself as expected from a premier brand is first class, the jackets design, material quality and stylish finish leaves you knowing you have bought something a little different to the other jackets on the markets at similar pricing…. With Shackleton Your not following the fashion trends of the everyday sheep your setting your own”

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Posted 11 months ago

Thank you very much for your feedback. It means a lot to us.

Posted 11 months ago

“Really please with the quality.”

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Posted 11 months ago

We appreciate your comment

Posted 11 months ago

“Très contente de ma doudoune sans manche, un produit de qualité !”

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Posted 11 months ago

Merci beaucoup!

Posted 11 months ago

“Best jacket ever!”

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Posted 11 months ago

Brilliant! Thank you

Posted 11 months ago

“A first class company with first class clothing products. I have yet to find anything better on the market than my Shackleton Parka.”

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Posted 11 months ago

Thank you very much for your comments

Posted 11 months ago

“feels and looks quality , great fit.....many admiring comments”

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Posted 1 year ago

Great. Thanks for your comments.

Posted 1 year ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

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Posted 1 year ago

Thank you so much for your comments.

Posted 1 year ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

Helpful Report

Posted 1 year ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

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Posted 1 year ago

Many thanks for your feedback.

Posted 1 year ago

“Well made and does keep me warm.”

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Posted 1 year ago

Great.

Posted 1 year ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

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Posted 1 year ago

Thank you

Posted 1 year ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Very comfortable well fitting jacket,looks very durable”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Bought in store - very friendly staff. The cut of the gilet is terrific - fitted but not too tight. The hand warming pockets are top notch too. Wish I had picked up the Shackleton moleskine too- can't see it online!”

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Posted 1 year ago

Thank you for your feedback

Posted 1 year ago

“Happy with the purchase, quality coat”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Outstanding jacket and excellent quality. Highly recommended.”

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Posted 1 year ago

Many thanks

Posted 1 year ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

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Posted 1 year ago

Thank you very much.

Posted 1 year ago

Shackleton is rated 4.8 based on 831 reviews