Shackleton Reviews

Name: Shackleton
Rating: 4.76

4.8 Rating 670 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 670 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff. A nice personal touch with every order. Nothing is too much trouble.”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Delighted with the product, a great addition to my wardrobe.”

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Posted 1 year ago

That's what we like to hear. Thank you.

Posted 1 year ago

“I now own several Shackleton products and all are very good quality and different in style to your average shop, my latest edition being the Rothera jacket which I'm loving, perfect fit and comfortable. I have worn it in -1 degree with base layers and it's warm, plenty of pockets in the right place and feels snug with windproofing built in. Shackleton staff are excellent offering great customer service.”

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Posted 1 year ago

Really great to hear! Thanks for the feedback.

Posted 1 year ago

“Fantastic”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“I recently bought myself a Shackleton smock just after Christmas and soon wondered how i ever managed without it.I have worn it in wet weather,cold and high winds and have found it to be extremely versatile and well made.It is very rugged and durable and is now my go-to wet weather coat. It is easily the most expensive single garment i have ever purchased,but i would have no hesitation in recommending the brand to others, particularly anyone who likes lengthy outdoor pursuits.”

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Posted 1 year ago

This is fantastic to hear! Thank you for taking the time to feed back. It means a lot.

Posted 1 year ago

“Quality product, you won't be disappointed.”

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Posted 1 year ago

Thanks!

Posted 1 year ago

“I love my Vostok (A.L.S.) Parka, it's a heavyweight cold-weather parka, which has room for an extra chunky knit sweater underneath. It is perfect for winter walking, although wouldn’t look out of place on the deck of a submarine in the North Sea. The quality of the material has a superior feel to it and has plenty of deep fill pockets, which is great, as I am a photographer and like to keep equipment close to hand when out shooting. I would however have liked extra hand pockets at hip level for when I need to keep my hands warm and protected from the elements.”

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Posted 1 year ago

Thank you for your feedback! We'll definitely take your comments on board.

Posted 1 year ago

“Quality.I have purchased the explorer jacket , and the lockrock parka with scarf .these are extremely well made and of high standards.items were delivered very prompt .also when I spoke to customer service they were very helpful and couldn’t do enough for you .will definitely be buying this brand again .”

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Posted 1 year ago

This is great to hear. Thank you.

Posted 1 year ago

“Quality products and very stylish.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“I have purchased a winter coat for my wife as well as three cashmere hats, all of which have been stolen (by obviously envious people!) I am delighted with the products as well as the first class service! Just as soon as there is a sale I shall be buying I shall be buying another cashmere hat.”

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Posted 1 year ago

Oh dear! Sorry to hear about the hat thieves but so glad you like our products.

Posted 1 year ago

“A very interesting concept!”

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Posted 1 year ago

“I have the Shackleton 100-year anniversary scarf and it's wonderful. Took a while to remove the large washing instruction tag however a small price to pay for a brilliant item.”

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Posted 1 year ago

We agree, it's a lovely accessory.

Posted 1 year ago

“I bought the Vostok parka. What a fantastically well made product - it is far, far superior to anything I’ve owned before - including products from both The North Face and Barbour. Shipping was quick (and free) and returns are at no cost either - I bought two sizes and returned one. I can’t wait until the range expands. My partner is looking forward to the women’s range arriving too.”

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Posted 1 year ago

Thank you so so much. We're excited about the women's range too. Lots more to come in 2023!

Posted 1 year ago

“Amazing quality, brilliant customer service. I've got a hakon tactical parka and it's warm, lightweight and incredibly comfortable and not restrictive of arm movement,has loads of useful pockets and is a very well thought out jacket that looks and feels amazing. I've also had jumpers, a base layer and hat from shackelton as well and they are of stunning quality made with the best materials comfy warm and timeless design. Shipping is fast, customer service outstanding and quality above and beyond every time, you will not find a better British clothing company out there.”

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Posted 1 year ago

Thank you so much. The Brick/Ember colour is so striking. We really appreciate you leaving us such a great review.

Posted 1 year ago

“Bought Haakon parka today as am bored of CG. It’s a completely different league. Let’s see if it fades like my Goose did after a couple of years lol.”

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Posted 1 year ago

Love this! Thank you.

Posted 1 year ago

“Great quality coat warm comfy & with no complaints my satisfaction is satisfied”

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Posted 1 year ago

Fantastic! Many thanks.

Posted 1 year ago

“Incredibly impressed with the standard of quality of the Escape jacket I bought. Amazing warmth and a beautiful colour.”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“My merino wool base layer arrived in good time and in perfect condition. I bought one two weeks ago and it is so comfortable and well-fitting I bought another one. Great service, thoroughly recommend Shackleton.”

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Posted 1 year ago

Thank you, that's lovely to hear.

Posted 1 year ago

“I visited your shop in Covent Garden what an absolute delight the staff were so friendly and helpful it was almost like family. The jumpers and coats were fantastic the only problem was which to choose mine was a beautiful jumper and hat warm and comfortable Thank you All”

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Posted 1 year ago

This is so lovely to hear! Thank you so much. We look forward to welcoming you back soon.

Posted 1 year ago

“Product and service is top notch. I have the caird sweater and love it also have a Nelson which is think and toasty warm.”

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Posted 1 year ago

That's great. Thank you!

Posted 1 year ago

Shackleton is rated 4.8 based on 670 reviews