Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

Helpful Report

Posted 1 year ago

Thank you so much for your comments

Posted 1 year ago

“Impressive jacket with excellent service”

Helpful Report

Posted 1 year ago

Thank you.

Posted 1 year ago

“Highest quality materials beautifully designed and manufactured. You won’t find better clothing for watching sport outside in the depths of winter.”

Helpful Report

Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“I was extremely pleaseed with the responsiveness and effective communications with Shackleton's staff. Of course, I was also delighted by their clothing, which I intend to wear on a trek in Nepal next year.”

Helpful Report

Posted 1 year ago

Thank you for your comments. Have a fabulous trip!

Posted 1 year ago

“Have been using them for years now and each year they improve no matter what. You buy the best jacket in the world this year and next year you can count on there being an improvement on it again.”

Helpful Report

Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“Love the product,and I'm always getting compliments on how nice the coat is”

Helpful Report

Posted 1 year ago

Lovely to hear.

Posted 1 year ago

“Great quality products and made to a high standard!”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“Great quality and the bringer of good luck for my fishing.”

Helpful Report

Posted 1 year ago

That will be the sprinkling of magic in the finishing process ;)

Posted 1 year ago

“Shackleton, one of the most influential companies on the palnet.”

Helpful Report

Posted 1 year ago

That's lovely of you to say. Thank you.

Posted 1 year ago

“Your T-shirts are excellent........... Please make loads more please please please..........................”

Helpful Report

Posted 1 year ago

Thank you. We certainly hope to!

Posted 1 year ago

“Brilliant service. Quality item. Regards Mike 🍺”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent company with top quality clothing”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

Helpful Report

Posted 1 year ago

Fantastic. Thank you for your comments.

Posted 1 year ago

“Supreme goods...well thought out design...premium fabrics”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Great products and great service in the Piccadilly store”

Helpful Report

Posted 1 year ago

Brilliant! Thank you.

Posted 1 year ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

Shackleton is rated 4.8 based on 831 reviews