Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacket received as expected. Great piece, very pleased.”

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Posted 1 year ago

Thank you, pleased to hear that.

Posted 1 year ago

“absolutely best coat ever owned and there have been many”

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Posted 1 year ago

Fantastic to hear that. Thank you.

Posted 1 year ago

“Excellent quality and first class customer service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

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Posted 1 year ago

Brilliant! Thank you for your comments.

Posted 1 year ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

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Posted 1 year ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 1 year ago

“Impressive quality and service”

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Posted 1 year ago

Super!

Posted 1 year ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

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Posted 1 year ago

Boring is good, thank you for taking the time to comment.

Posted 1 year ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

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Posted 1 year ago

Great to hear! Thank you for sharing.

Posted 1 year ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

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Posted 1 year ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 1 year ago

“Excellent product and service.Well worth the money and lovely and warm”

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Posted 1 year ago

That's great, thank you.

Posted 1 year ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

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Posted 1 year ago

Thank you for sharing your feedback.

Posted 1 year ago

“My second jacket, 100% the best in class..”

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Posted 1 year ago

Brilliant! Thank you so much.

Posted 1 year ago

“I purchased the Rothera after much research. Other jackets I considered were from Rab, Patagonia, North Face and Canada Goose. The Rothera seemed much more substantial than Patagonia, Rab, and NF and much more stylish and functional for action than Canada Goose (and for about 30-40% less). In the end, I couldn't be happier about my purchase. The Rothera is warm, fits great; I can move in it. It looks fabulous on. the pockets are cozy, the hood is substantial. The details are spot on. It may not pack down quite as small as an ultra-light puffer but that was not what I was after.”

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Posted 1 year ago

Thank you very much for your feedback.

Posted 1 year ago

“Purchased the Rothera jacket, service was quick & efficient. The jacket is so warm and will definitely purchase another item from Shackleton in the future.”

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Posted 1 year ago

Great. Many thanks for your comments.

Posted 1 year ago

“You were lovely. Thanks”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Shackleton sits today at the peak of professional tactical gear. The quality and attention to details is unparalleled and provides with the best alternative. Some outdoor alternative are trendy, some are better than others in terms of quality yet Shackleton stand out.”

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Posted 1 year ago

Thank you very much for your comments.

Posted 1 year ago

“Great service , great product… will defiantly be buying further product's.”

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Posted 1 year ago

Thank you very much.

Posted 1 year ago

“Top class service and the quality of the coat is excellent. Sarah went above and beyond to ensure I received the coat in time for Christmas.”

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Posted 1 year ago

We love to hear this, thank you.

Posted 1 year ago

“Was visiting the UK when I ran across this store. I bought a tee shirt and hat for my husband for his Christmas stocking. He loves Ernest Shackleton The store was so cool and the people who worked there were very friendly. They even had tiny mince pies out for the holiday. Love the quality of the items I bought. Rugged looking and very nice. I was accidentally charged for a long sleeved shirt but found out when I left the store, I received a short sleeved one. They refunded the price difference immediately”

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Posted 1 year ago

Thank you for your visit and for your kind comments. Mistakes do happen but we do our best to rectify them quickly. Hope to see you again soon.

Posted 1 year ago

Shackleton is rated 4.8 based on 831 reviews