Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you for your comments.

Posted 1 year ago

“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”

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Posted 1 year ago

Wonderful to hear. Thank you.

Posted 1 year ago

“Excellent design and quality”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for your comments, they are much appreciated!

Posted 1 year ago

“Lovely product, great service. Thanks”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Quite simply the best outdoor gear you can buy.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“I like my Shackleton Haakon. It's not as warm as the Arctic Canada Goose I had, (and sold), but therefore more versatile when conditions aren't massively sub-zero. I can always wear my Ross gilet underneath if the extra insulation is needed. The pit zips are a great feature, too. Pride of ownership was enhanced when I saw them on the BBC being worn by the pole to pole electric car expedition.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Very impressed with the design, quality, comfort and functionality of the item I purchased; it's certainly worthy of Shackleton's name and a credit to his achievements!”

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Posted 1 year ago

Thank you so much for your comments!

Posted 1 year ago

“Great in store and online experience. My cap and merino neck warmer was perfect for my trip to Antarctica this December.”

Shackleton 5 star review on 21st December 2023

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Posted 1 year ago

Wow! Fantastic

Posted 1 year ago

“Another quality item from the Shackleton family”

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Posted 1 year ago

Many thanks!

Posted 1 year ago

“Brought the jacket for my husband and he absolutely loves it. We went into store in London and the staff were so helpful, couldn’t do enough for us.”

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Posted 1 year ago

Delighted to hear that. Thank you for commenting.

Posted 1 year ago

“GREAT QUALITY AND PERFORMANCE”

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Posted 1 year ago

Super! Thank you

Posted 1 year ago

“The jacket I bought is amazing quality!”

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Posted 1 year ago

Really pleased to hear that. Thank you!

Posted 1 year ago

“Great product and fantastic service at the Piccadilly store”

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Posted 1 year ago

That's great to hear. Hope to see you again soon.

Posted 1 year ago

“Very light, well made and of course most importantly keeps you warm!”

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Posted 1 year ago

Great. Thank you

Posted 1 year ago

“Light easy to wear and great for the football. Especailly in Scotland's lower leagues ...Jeez it gets cold up here.”

Helpful Report

Posted 1 year ago

Absolutely! Good choice.

Posted 1 year ago

“Very friendly staff, nice products, went for grey gilet with free base layer.”

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Posted 1 year ago

Great choice. Thank you for your comments.

Posted 1 year ago

“I’m very pleased with my jacket , exceeded all expectations though not tried it in real cold real cold weather yet ….I will certainly return to your store to see what else I like !’”

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Posted 1 year ago

Thank you. We look forward to seeing you again soon.

Posted 1 year ago

“Another quality garment to add to my wardrobe, have had a few compliments already. As a user, it feels like absolute quality.”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

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Posted 1 year ago

Thank you very much for your review

Posted 1 year ago

Shackleton is rated 4.8 based on 831 reviews