Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 907 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding jacket and excellent quality. Highly recommended.”

Helpful Report

Posted 1 year ago

Many thanks

Posted 1 year ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

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Posted 1 year ago

Thank you very much.

Posted 1 year ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

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Posted 1 year ago

Thank you so much for your comments

Posted 1 year ago

“Impressive jacket with excellent service”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Highest quality materials beautifully designed and manufactured. You won’t find better clothing for watching sport outside in the depths of winter.”

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Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“I was extremely pleaseed with the responsiveness and effective communications with Shackleton's staff. Of course, I was also delighted by their clothing, which I intend to wear on a trek in Nepal next year.”

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Posted 1 year ago

Thank you for your comments. Have a fabulous trip!

Posted 1 year ago

“Have been using them for years now and each year they improve no matter what. You buy the best jacket in the world this year and next year you can count on there being an improvement on it again.”

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Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“Love the product,and I'm always getting compliments on how nice the coat is”

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Posted 1 year ago

Lovely to hear.

Posted 1 year ago

“Great quality products and made to a high standard!”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Great quality and the bringer of good luck for my fishing.”

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Posted 1 year ago

That will be the sprinkling of magic in the finishing process ;)

Posted 1 year ago

“Shackleton, one of the most influential companies on the palnet.”

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Posted 1 year ago

That's lovely of you to say. Thank you.

Posted 1 year ago

“Your T-shirts are excellent........... Please make loads more please please please..........................”

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Posted 1 year ago

Thank you. We certainly hope to!

Posted 1 year ago

“Brilliant service. Quality item. Regards Mike 🍺”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent company with top quality clothing”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 1 year ago

Fantastic. Thank you for your comments.

Posted 1 year ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Great products and great service in the Piccadilly store”

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Posted 1 year ago

Brilliant! Thank you.

Posted 1 year ago

Shackleton is rated 4.8 based on 907 reviews