Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CHALLENGER Expedition Pulk Jacket Very impressed with the jacket, the quality and service is top notch as per usual. I own a few pieces from Shackleton and it’s an amazing brand. I’ve just not had time to use it yet due to the weather being so good.”

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Posted 1 year ago

Would love your feedback once you're put it to the test!

Posted 1 year ago

“Recently purchased the Centenary Explorer jacket and I'm impressed. Well made and fits great.”

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Posted 1 year ago

That's great! Thank you.

Posted 1 year ago

“Fantastic customer service, absolutely love the jacket !”

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Posted 2 years ago

Thank you. That means a lot.

Posted 2 years ago

“Amazing jacket, will definitely buy again.”

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Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Love the products, love the brand. I am lucky to have purchased several items over the last few years and all of them are quality garments designed to be practical whether thats on the peaks or the park.”

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Posted 2 years ago

Thank you so much for your support.

Posted 2 years ago

“These are great products hat are built around the legacy of histories greatest leader and explorer. Made to withstand the elements whilst honouring the memory of a great man.”

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Posted 2 years ago

Many thanks.

Posted 2 years ago

“Quality is top”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“Absolutely love my Escape jacket, it's incredibly warm and looks awesome. The quality of all products is to such a high standard and their customer service was so helpful in selecting the right jacket.”

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Posted 2 years ago

Really pleased. Thank you.

Posted 2 years ago

“Quality product, husband very happy with it, and always reluctant to take it off ! Lovely to have quality British products that do the perfect job on our typical weather - dog walking has definitely become warmer as a result !”

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Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Absolutely love the quality and comfort of the sweater I bought. I wear it every other day and it is perfect by itself without a jacket on some days in the cold Canadian winter. I also love the connection to the story of Shackleton. I'm looking forward to getting more pieces and am seriously looking at the expeditions offered.”

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Posted 2 years ago

Thank you so much. Hope to see you on a Challenge soon!

Posted 2 years ago

“I purchased the Ross Gilet which I have been very happy with, it fits well and is warm and comfortable. Practical pockets set up.”

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Posted 2 years ago

Thank you for the feedback.

Posted 2 years ago

“Consistently great products that can’t be faulted”

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Posted 2 years ago

Amazing! Thank you.

Posted 2 years ago

“GREAT STORE...TERRIFIC SALES STAFF...OPEN ONE IN TORONTO”

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Posted 2 years ago

Thank you! We'd love to!

Posted 2 years ago

“Probably the best winter coat I own ...and I own quite a few ! much better, in my opinion, than well known competitor at similar price point. The Endurance is very light, very warm very well made , great fabric, and 800 power fill I think (or 850 ?) which is exceptional. Worn at temperatures around -4/5 and exceptionally warm and comfortable. Its my go to coat - very comfortable to wear in the car as well since its soft . Improvements - outside chest pocket left hand size , zipped for small items such as credit cards would be good so the coat doesn't have to be opened fully to get into the inside chest zipped pocket. Zippers get caught a little similar to CG - not sure what the solution is ? I have removed the faux fur since in my opinion either have real fur (similar to CG / Mocler) or dont have any. I dont have any. lastly beware of size , the Endurance is oversized to allow for layers. I am normally an M and I went down to S (I only wear a thin shirt / jumper with the coat) but even with an S there is room for a thicker jumper. Overall great (and I should have added very fashionable ) technical coat that can be worn in Reykjavik or Rome , yes worn in Rome in December since although temp about 5/8, the coat is light weight so no overheating !”

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Posted 2 years ago

Thank you very much for your detailed feedback.

Posted 2 years ago

“Excellent product, stylish and of great quality. Good packaging and quick delivery.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“I fully satisfied with the item and the Shackleton delivery service. Moreover, service assistance was ready to solve and give satisfactory answer to my requests.”

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Posted 2 years ago

Thank you. That's great to hear.

Posted 2 years ago

“Beautifully made jacket. Not yet had the chance to put it to the test in demanding conditions, but I fully expect it to keep me warm and dry.”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Lovely kit, took the midlayer jackets skiing and they worked like a dream, for cold mornings and warm afternoons. Great pockets and plenty of them!”

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Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Cool stuff for modern explorers”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“First jumper I received had a mark on the front. I went to the website and was able to choose a replacement and get return info within a minute. Very satisfied with the service.”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

Shackleton is rated 4.8 based on 831 reviews