Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product.”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“Fantastic jacket light weight and perfect for me on the long walks in the hills”

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Posted 2 years ago

Thank you. Enjoy those long walks!

Posted 2 years ago

“Fantastic product, quality is first class , customer service is second to none”

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Posted 2 years ago

We love this. Thank you so much.

Posted 2 years ago

“Excellent high quality and environmentally friendly products for exploration of the planet. Nice mix of high performance and luxury.”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“My Shackleton parka is magnificent, right down to the last detail. By far the warmest and best made coat I’ve ever owned.”

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Posted 2 years ago

This fills our hearts with joy! Thank you very much.

Posted 2 years ago

“Very friendly and helpful staff. A nice personal touch with every order. Nothing is too much trouble.”

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Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Delighted with the product, a great addition to my wardrobe.”

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Posted 2 years ago

That's what we like to hear. Thank you.

Posted 2 years ago

“I now own several Shackleton products and all are very good quality and different in style to your average shop, my latest edition being the Rothera jacket which I'm loving, perfect fit and comfortable. I have worn it in -1 degree with base layers and it's warm, plenty of pockets in the right place and feels snug with windproofing built in. Shackleton staff are excellent offering great customer service.”

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Posted 2 years ago

Really great to hear! Thanks for the feedback.

Posted 2 years ago

“Fantastic”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“I recently bought myself a Shackleton smock just after Christmas and soon wondered how i ever managed without it.I have worn it in wet weather,cold and high winds and have found it to be extremely versatile and well made.It is very rugged and durable and is now my go-to wet weather coat. It is easily the most expensive single garment i have ever purchased,but i would have no hesitation in recommending the brand to others, particularly anyone who likes lengthy outdoor pursuits.”

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Posted 2 years ago

This is fantastic to hear! Thank you for taking the time to feed back. It means a lot.

Posted 2 years ago

“Quality product, you won't be disappointed.”

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Posted 2 years ago

Thanks!

Posted 2 years ago

“I love my Vostok (A.L.S.) Parka, it's a heavyweight cold-weather parka, which has room for an extra chunky knit sweater underneath. It is perfect for winter walking, although wouldn’t look out of place on the deck of a submarine in the North Sea. The quality of the material has a superior feel to it and has plenty of deep fill pockets, which is great, as I am a photographer and like to keep equipment close to hand when out shooting. I would however have liked extra hand pockets at hip level for when I need to keep my hands warm and protected from the elements.”

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Posted 2 years ago

Thank you for your feedback! We'll definitely take your comments on board.

Posted 2 years ago

“Quality.I have purchased the explorer jacket , and the lockrock parka with scarf .these are extremely well made and of high standards.items were delivered very prompt .also when I spoke to customer service they were very helpful and couldn’t do enough for you .will definitely be buying this brand again .”

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Posted 2 years ago

This is great to hear. Thank you.

Posted 2 years ago

“Quality products and very stylish.”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“I have purchased a winter coat for my wife as well as three cashmere hats, all of which have been stolen (by obviously envious people!) I am delighted with the products as well as the first class service! Just as soon as there is a sale I shall be buying I shall be buying another cashmere hat.”

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Posted 2 years ago

Oh dear! Sorry to hear about the hat thieves but so glad you like our products.

Posted 2 years ago

“A very interesting concept!”

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Posted 2 years ago

“I have the Shackleton 100-year anniversary scarf and it's wonderful. Took a while to remove the large washing instruction tag however a small price to pay for a brilliant item.”

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Posted 2 years ago

We agree, it's a lovely accessory.

Posted 2 years ago

“I bought the Vostok parka. What a fantastically well made product - it is far, far superior to anything I’ve owned before - including products from both The North Face and Barbour. Shipping was quick (and free) and returns are at no cost either - I bought two sizes and returned one. I can’t wait until the range expands. My partner is looking forward to the women’s range arriving too.”

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Posted 2 years ago

Thank you so so much. We're excited about the women's range too. Lots more to come in 2023!

Posted 2 years ago

“Amazing quality, brilliant customer service. I've got a hakon tactical parka and it's warm, lightweight and incredibly comfortable and not restrictive of arm movement,has loads of useful pockets and is a very well thought out jacket that looks and feels amazing. I've also had jumpers, a base layer and hat from shackelton as well and they are of stunning quality made with the best materials comfy warm and timeless design. Shipping is fast, customer service outstanding and quality above and beyond every time, you will not find a better British clothing company out there.”

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Posted 2 years ago

Thank you so much. The Brick/Ember colour is so striking. We really appreciate you leaving us such a great review.

Posted 2 years ago

“Bought Haakon parka today as am bored of CG. It’s a completely different league. Let’s see if it fades like my Goose did after a couple of years lol.”

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Posted 2 years ago

Love this! Thank you.

Posted 2 years ago

Shackleton is rated 4.8 based on 831 reviews