Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your T-shirts are excellent........... Please make loads more please please please..........................”

Helpful Report

Posted 1 year ago

Thank you. We certainly hope to!

Posted 1 year ago

“Brilliant service. Quality item. Regards Mike 🍺”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent company with top quality clothing”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 1 year ago

Fantastic. Thank you for your comments.

Posted 1 year ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Great products and great service in the Piccadilly store”

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Posted 1 year ago

Brilliant! Thank you.

Posted 1 year ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Good product”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Jacket received as expected. Great piece, very pleased.”

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Posted 1 year ago

Thank you, pleased to hear that.

Posted 1 year ago

“absolutely best coat ever owned and there have been many”

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Posted 1 year ago

Fantastic to hear that. Thank you.

Posted 1 year ago

“Excellent quality and first class customer service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

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Posted 1 year ago

Brilliant! Thank you for your comments.

Posted 1 year ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

Helpful Report

Posted 1 year ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 1 year ago

“Impressive quality and service”

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Posted 1 year ago

Super!

Posted 1 year ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

Helpful Report

Posted 1 year ago

Boring is good, thank you for taking the time to comment.

Posted 1 year ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

Helpful Report

Posted 1 year ago

Great to hear! Thank you for sharing.

Posted 1 year ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

Helpful Report

Posted 1 year ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 1 year ago

Shackleton is rated 4.8 based on 865 reviews