Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 949 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 949 reviews

Customer Service
Communication Channels	Email, Telephone

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service on purchasing the coat it's the warmest coat I've ever had”

Helpful Report

Posted 5 months ago

“The top quality fabric and detailing sets the clothing apart.”

Helpful Report

Posted 5 months ago

“We have ordered both the Docker Merino sweater and the Cairo Cashmere sweater from Shackleton recently. Parcels are processed quickly, beautifully packaged and arrive promptly. The quality of the garments is really good - they fit well, feel soft, are really well designed and made, also comfortable to wear. The quality of Shackleton’s Customer Service is equally good and problems are dealt with patiently. There was no problem at all with the garments, it was customer error using the website!”

Helpful Report

Posted 5 months ago

“Excellent quality!!”

Helpful Report

Posted 5 months ago

“Beautifully made a very warm. Such a good product and from a British Brand.”

Helpful Report

Posted 5 months ago

“The Shackleton Halley Ultralight Down Jacket is exceptional—lightweight, warm, packable. Perfect for adventures, kept me cozy in harsh conditions. The Kensington Cap is a premium classic: durable and versatile for everyday wear. As a Himalayan Challenge participant, it was life-changing—thrilling 1000-mile motorcycle traverse, expert guidance, cultural immersion, . Built unbreakable team spirit and skills. I met Louis Rudd in the Himalayan Challenge; he’s a great team leader whose expertise and stories fueled my endurance mindset. Highly recommend all!”

Shackleton 5 star review on 6th January 2026

Helpful Report

Posted 5 months ago

“Excellent jumper, swift delivery and beautiful packaging”

Helpful Report

Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“Absolutely love my jacket from the moment i recieved it all boxed to perfection to the point of owning it out in the cold winter weather. perfect and also very stylish if i may say so.”

Helpful Report

Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“Quality is evident as soon as you open the box”

Helpful Report

Posted 5 months ago

We appreciate your kind feedback!

Posted 5 months ago

“Excellent jumper, made to perfection. Great customer service from Shackleton”

Helpful Report

Posted 5 months ago

We appreciate your kind feedback and we're delighted to hear that you're happy with your purchase.

Posted 5 months ago

“Great quality stuff keep you nice and warm”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback!

Posted 5 months ago

“It was really nice experience and all products that I bought remarkable and have value price. I wish I can be open a branch in Saudi Arabia in Riyadh.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, we're delighted to hear that you're happy with your purchase!

Posted 5 months ago

“I’m absolutely delighted with the hat, jumper and jacket I bought in the London store. As well as that, the staff were so lovely.”

Helpful Report

Posted 6 months ago

Thank you for your feedback - we'll be sure to share this with our store team!

Posted 5 months ago

“I have Shackleton marino thermals and a wonderful knitted cashmere sweater. All the products are of the highest quality. The thermals are a really fine knit and retain body warmth superbly. The top has a hood which acts as a comfortable neck buff when worn down and excellent base layer when worn up under my down jacket hood. The detail in the cashmere knit is true craftsmanship and makes the sweater standout as both a quality and stylish garment. It exudes luxury yet is understated. The fit is beautifully comfortable and even though the knit is substantial the sweater feels light and dynamic when worn. This is a sweater equally at home on a trek or in the lounge bar of a five star ski lodge. The Shackleton nine pointed star brand not only marks the superb quality, function and style of the garment it says something about the discerning preferences of the owner.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We appreciate your kind words. We're delighted to hear that you find our merino pieces to be stylist and high quality. We'll be sure to share your comments with our wider team.

Posted 5 months ago

“Fantastic product and service”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“No thanks to Royal Mail, Shackleton have been 1st rate with everything they’ve done for me as a customer. The product is brilliant and customer service has been exemplary. I shall be a returning customer.”

Helpful Report

Posted 6 months ago

Thank you for your kind feedback and we're happy to have been of assistance!

Posted 5 months ago

“Fantastic products and great customer service - I love my merino long sleeve tshirts so soft warm and zero itch - Thank you !”

Helpful Report

Posted 6 months ago

“Lovely quality products. Superb customer service. Nevin provided prompt updates and sorted an issue with delivery. Highly recommend this retailer”

Helpful Report

Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Excellent quality and design can't fault”

Helpful Report

Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

“Was impressed when I used it on a very wet day, kept me dry all day. It is also a good looking jacket”

Helpful Report

Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

Shackleton is rated 4.8 based on 949 reviews