Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a high quality product. The very best!”

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Posted 4 months ago

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Posted 4 months ago

“Bought a Lockroy parka. It’s an exceptional winter coat, well made and rugged for all conditions. Superbly warm and in the flesh is as true to the website pictures as it can be. Couldn’t be happier with my purchase.”

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Posted 4 months ago

We appreciate your feedback on the Lockroy Parka!

Posted 4 months ago

“Amazing product”

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Posted 4 months ago

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Posted 4 months ago

“Bought the Pilot jacket. Fantastic product. Great service in store. Highly recommend.”

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Posted 5 months ago

Thank you for your feedback. We're so glad to hear you're happy with the product and your experience at our store!

Posted 4 months ago

“Quality product”

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Posted 5 months ago

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Posted 4 months ago

“Really well-made garments and excellent customer service”

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Posted 5 months ago

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Posted 5 months ago

“Great product really happy with it.”

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Posted 5 months ago

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Posted 5 months ago

“I purchased my jacket following a friend recommendation, I am very please with the quality and overall fit of the jacket which fits true to size. Although a considered purchase the quality is there to be seen, with a very good attention to the details. Highly recommend the brand.”

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Posted 5 months ago

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Posted 5 months ago

“Fantastic product, seems a bit expensive at first, but I would rather pay and get a great quality product that makes me feel so good when I wear it. It has been my go to jacket during the winter.”

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Posted 5 months ago

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Posted 5 months ago

“I am really pleased with the jacket it’s warm stylish and well priced”

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Posted 5 months ago

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Posted 5 months ago

“Exceptional product and service.”

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Posted 5 months ago

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Posted 5 months ago

“My second Caird, in a different colour. A lovely soft, warm and well fitting jumper I’d recommend to anyone. The fact I own two tells its own story!”

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Posted 5 months ago

We're so glad to hear that you love your Caird Jumper enough to buy two! Thank you for your feedback.

Posted 5 months ago

“Ordered two caird sweaters, both of which are very comfy, cosy and warm. Customer service has also been excellent throughput”

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Posted 5 months ago

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Posted 5 months ago

“I have purchased a number of items from Shackleton . All their products are of a superior quality as they should be ,when you have name associated with "the boss",Sir Ernest Shackleton. Customer service is outstanding and the tracking of orders , excellent. I look forward to visiting your store in the coming months .”

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Posted 5 months ago

Thank you for your feedback! We're so glad to hear that you're happy with our products and customer service.

Posted 5 months ago

“Great service in store and excellent product.”

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Posted 5 months ago

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Posted 5 months ago

“Review of the 2025 Pilot Jacket I had been searching for a high-quality winter jacket for the past few months, primarily focusing on Canadian brands. However, one day I came across Shackleton, and it immediately caught my attention. Intrigued, I did some more research and found that most reviews were overwhelmingly positive. That gave me the confidence to go ahead and make the purchase. A week later, my jacket arrived—and wow, I was blown away. The quality and craftsmanship are truly exceptional. While I live in the southern U.S., I frequently travel to Europe during the winter months, and I believe this jacket will be perfect for those trips. One feature that particularly stood out to me was the side zipper for ventilation. I haven’t seen this in any other brand, and it’s a brilliant design choice. If it’s not too cold, you can unzip it slightly to let in some air, making it incredibly versatile. Since I haven’t tested the jacket against extreme winter conditions yet, I can’t speak to its full performance, but so far, I’m extremely impressed. For the price, it’s an excellent investment. Thanks, Shackleton”

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Posted 5 months ago

Thank you for sharing your experience with Shackleton! It's great to hear that the jacket exceeded your expectations in both quality and design. We hope it serves you well on your future winter trips.

Posted 5 months ago

“Have just taken delivery of a new Kaplan cap. I bought the original version when it first came out a year or two ago and it was good then. But the material and clasp at the back have been further improved. Superb product, exceptionally well designed.”

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Posted 5 months ago

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Posted 5 months ago

“Quality counts - outerwear Ronne Jacket is perfect! Currently I have it on with a white tee- shirt - and at 10c outside it is so comfortable and warm!”

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Posted 5 months ago

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Posted 5 months ago

“This is my First Shackelton Product. Love the quality and fit of the product, looking at the wider range for future purchases”

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Posted 5 months ago

Thank you for your feedback! We're so glad to hear that you love the quality and fit of the item.

Posted 5 months ago

“I love it, have many Shackleton products now and this is to their amazing standard. Would highly recommend”

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Posted 5 months ago

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Posted 5 months ago

Shackleton is rated 4.8 based on 865 reviews