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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Robert Goddard
Verified Buyer
“Jamie was great with the dispatch...unfortunately the gilet was too small..I emailed Shackleton on the same day 16 th jan regarding how to move forward but haven’t had a reply after 4 days,I I’ve also tried to ring but no answer....hopefully I’ll get a reply on reading this email .the expedition jacket fits great but the gilet ordered after the jacket is the one I’m referring to in this review”
Helpful Report
Posted 4 years ago
Andrew THRESHER
Verified Buyer
“I have purchased several sweaters from Shackleton and the product quality is excellent. However unfortunately the last order I placed for two sweaters did not go so well. I am still waiting for the delivery of the Nelson Merion Base Layer that I ordered? The first sweater arrived in mid-December and I am still waiting for the second? However, I believe their products are excellent and I would recommend them to a friend.”
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Posted 4 years ago
Doug Allam
Verified Buyer
“Very shabby at the moment, hopefully things will get better.”
Helpful Report
Posted 5 years ago
Hervé Goigoux-Becker
Verified Buyer
“The Hero sweater I purchased was too big, so as your ASS said to me I sent my purchase back to you for an exchange (XL to L). The Post office informed me you received my return Wednesday March 11th, but for the moment I didn’t receive any news from you. No exchange or no refunds Best regards”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 865 reviews
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