Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 946 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

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“Well made jacket, and certainly keeps me warm in freezing weather. Looking at Shackleton sizing advice, very nearly went for XL. So glad I didnt. Large is fine, and even then, it will allow layering if required.”

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Posted 2 months ago

“Love the quality and functional design.”

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Posted 3 months ago

Thank you for your feedback!

Posted 2 months ago

“Recently bought 3 Gilets in the sale !!! Absolutely love what I bought, the style and quality is Top Notch 👌”

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Posted 3 months ago

Thank you for your feedback, we're so happy to hear that you love your gilets!

Posted 2 months ago

“First time to actually look at items in store all very good & excellent quality. Some items seem expensive but you get what you pay for I guess. !”

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Posted 3 months ago

Thank you for your feedback. We're happy to hear that you find the products excellent quality. We'll be sure to share your comments regarding pricing with our team.

Posted 3 months ago

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

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Posted 3 months ago

Thank you for your kind feedback. It's great to hear that you're happy with your item and our customer service.

Posted 3 months ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

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Posted 3 months ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 3 months ago

“Professional Friendly Always welcoming”

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Posted 3 months ago

We appreciate your kind feedback.

Posted 3 months ago

“Sweater is incredibly well made but lack of support for returns / exchanges is astounding. Disappointed the answer is well but another one in the right size. Sizing is generous.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re so glad to hear you’re happy with the quality of the sweater, but we’re sorry to hear you were disappointed with your experience. Unfortunately, we don’t offer international exchanges at this time, though this is something we hope to provide in the future. We do offer a 30-day return policy, so you’re welcome to return your item for a refund if it doesn’t fit as expected. We also appreciate you noting that the sizing runs generous, we'll be sure to share this with our product team.

Posted 3 months ago

“Fast shipping great sweater. Very warm and comfortable”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

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Posted 3 months ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 3 months ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

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Posted 4 months ago

Thank you for your feedback!

Posted 3 months ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

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Posted 4 months ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 4 months ago

“Product excellent but why a company with such classy products has to email daily I’ve no idea. It was much better a year ago when emails were occasional. Great products just don’t give your email address.”

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Posted 4 months ago

Thank you for your feedback. It's great to hear that you like our products. We’ve shared your comments regarding our emails with our web team. If you’d like us to review or adjust your email subscription, please feel free to contact us at info@shackleton.com and we’ll be happy to help.

Posted 4 months ago

“Absolutely love the jumper. Service was excellent and quality as expected for this luxury item.”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Quality coat that looks really good and keeps you really toasty. I have other branded coats and this one is by far the best.”

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Posted 4 months ago

Thank you for your feedback!

Posted 3 months ago

“Excellent hat and perfect for my upcoming trip to Norway. Also, being a Shackleton, I’ve always wanted to get some of your stuff. Not every hat that’s branded with your name….”

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Posted 4 months ago

“The customer services team were exemplary in dealing with both a return and exchange. No quibbles and helped me return the items without charge. Fantastic service!”

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Posted 4 months ago

Thank you for your feedback! We're so glad to hear that our customer services team were able to assist you with your return and exchange.

Posted 4 months ago

“Shackleton Kit is in a class on its own, heritage, quality and brand is exceptional. Look no further just go to Shackleton if you want kit that lasts and is fit for purpose in extreme environments!”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Great service and fantastic product”

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Posted 4 months ago

Thank you for the feedback!

Posted 4 months ago

“We are really happy with the quality of the shakleton sweaters we purchased. Much pricier than we would normally purchase but really nice quality. Followed up and bought one for my son as well.”

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Posted 4 months ago

Shackleton is rated 4.8 based on 946 reviews