Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 846 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an exceptional bit of kit. I have wanted one of these parkas for some time so am delighted to finally get my hands on one. It’s absolute quality in every aspect, not to mention the details that demonstrate the thought that’s gone into the design.”

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Posted 2 months ago

Thank you for your feedback! We're so happy to hear that the the Lockroy Parka lived up to your expectations and that you're happy with the quality and design.

Posted 2 months ago

“well designed and thought out products that perfectly meet travel, practical, excellent warmth.”

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Posted 2 months ago

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Posted 2 months ago

“Love the colour and design of this waterproof. I look forward to putting it on. Very charming and helpful staff in Piccadilly store.”

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Posted 2 months ago

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Posted 2 months ago

“Great quality clothing Shackleton it keeps you nice and snug”

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Posted 2 months ago

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Posted 2 months ago

“Lovely shop, lovely people serving and great brand. Keep it up”

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Posted 2 months ago

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Posted 2 months ago

“This is a high quality product. The very best!”

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Posted 2 months ago

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Posted 2 months ago

“Bought a Lockroy parka. It’s an exceptional winter coat, well made and rugged for all conditions. Superbly warm and in the flesh is as true to the website pictures as it can be. Couldn’t be happier with my purchase.”

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Posted 2 months ago

We appreciate your feedback on the Lockroy Parka!

Posted 2 months ago

“Amazing product”

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Posted 2 months ago

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Posted 2 months ago

“Bought the Pilot jacket. Fantastic product. Great service in store. Highly recommend.”

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Posted 2 months ago

Thank you for your feedback. We're so glad to hear you're happy with the product and your experience at our store!

Posted 2 months ago

“Quality product”

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Posted 2 months ago

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Posted 2 months ago

“Really well-made garments and excellent customer service”

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Posted 3 months ago

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Posted 3 months ago

“Great product really happy with it.”

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Posted 3 months ago

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Posted 3 months ago

“Good product. Well sold”

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Posted 3 months ago

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Posted 3 months ago

“I purchased my jacket following a friend recommendation, I am very please with the quality and overall fit of the jacket which fits true to size. Although a considered purchase the quality is there to be seen, with a very good attention to the details. Highly recommend the brand.”

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Posted 3 months ago

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Posted 3 months ago

“Fantastic product, seems a bit expensive at first, but I would rather pay and get a great quality product that makes me feel so good when I wear it. It has been my go to jacket during the winter.”

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Posted 3 months ago

We appreciate you taking the time to share your feedback with us!

Posted 3 months ago

“I am really pleased with the jacket it’s warm stylish and well priced”

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Posted 3 months ago

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Posted 3 months ago

“I bought the Pilot jacket at full price a day before it's price was reduced by 30%. The response from customer support was that I could return it if it was in perfect condition with the labels attached. I'd worn it alreadyso that was not an option. In week two of owning this high quality jacket I noticed a draught coming from the pocket area and on inspection the stitiching on the inner pocket lining is unstitched. The jacket is generally good but the lack of reasonable customer service and the quality of the stitching leaves me disappointed with the brand.”

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Posted 3 months ago

Thank you for your feedback, and we sincerely apologise for your experience, as it doesn't reflect the high standards of customer service and product quality we strive to maintain. We have contacted you directly to address this issue, but if you have any additional questions, please feel free to reach out to us at info@shackleton.com.

Posted 3 months ago

“Exceptional product and service.”

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Posted 3 months ago

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Posted 3 months ago

“My second Caird, in a different colour. A lovely soft, warm and well fitting jumper I’d recommend to anyone. The fact I own two tells its own story!”

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Posted 3 months ago

We're so glad to hear that you love your Caird Jumper enough to buy two! Thank you for your feedback.

Posted 3 months ago

“Ordered two caird sweaters, both of which are very comfy, cosy and warm. Customer service has also been excellent throughput”

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Posted 3 months ago

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Posted 3 months ago

Shackleton is rated 4.8 based on 846 reviews