Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 941 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 941 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

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“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 1 month ago

“Professional Friendly Always welcoming”

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Posted 2 months ago

We appreciate your kind feedback.

Posted 1 month ago

“Sweater is incredibly well made but lack of support for returns / exchanges is astounding. Disappointed the answer is well but another one in the right size. Sizing is generous.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re so glad to hear you’re happy with the quality of the sweater, but we’re sorry to hear you were disappointed with your experience. Unfortunately, we don’t offer international exchanges at this time, though this is something we hope to provide in the future. We do offer a 30-day return policy, so you’re welcome to return your item for a refund if it doesn’t fit as expected. We also appreciate you noting that the sizing runs generous, we'll be sure to share this with our product team.

Posted 1 month ago

“Fast shipping great sweater. Very warm and comfortable”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

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Posted 2 months ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 2 months ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

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Posted 2 months ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 2 months ago

“Product excellent but why a company with such classy products has to email daily I’ve no idea. It was much better a year ago when emails were occasional. Great products just don’t give your email address.”

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Posted 2 months ago

Thank you for your feedback. It's great to hear that you like our products. We’ve shared your comments regarding our emails with our web team. If you’d like us to review or adjust your email subscription, please feel free to contact us at info@shackleton.com and we’ll be happy to help.

Posted 2 months ago

“Absolutely love the jumper. Service was excellent and quality as expected for this luxury item.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Quality coat that looks really good and keeps you really toasty. I have other branded coats and this one is by far the best.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Excellent hat and perfect for my upcoming trip to Norway. Also, being a Shackleton, I’ve always wanted to get some of your stuff. Not every hat that’s branded with your name….”

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Posted 2 months ago

“The customer services team were exemplary in dealing with both a return and exchange. No quibbles and helped me return the items without charge. Fantastic service!”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're so glad to hear that our customer services team were able to assist you with your return and exchange.

Posted 2 months ago

“Shackleton Kit is in a class on its own, heritage, quality and brand is exceptional. Look no further just go to Shackleton if you want kit that lasts and is fit for purpose in extreme environments!”

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Posted 3 months ago

Thank you for your feedback!

Posted 2 months ago

“Great service and fantastic product”

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Posted 3 months ago

Thank you for the feedback!

Posted 3 months ago

“We are really happy with the quality of the shakleton sweaters we purchased. Much pricier than we would normally purchase but really nice quality. Followed up and bought one for my son as well.”

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Posted 3 months ago

“Excellent customer service. Friendly and efficient. I wish many more companies worked this way.”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“The products are really top class and the team at Shackleton were brilliant at dealing with a complicated return that came about through no fault of theirs. I dealt with the same person throughout which made it all so much easier - thanks Nevin!”

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Posted 3 months ago

“Fantastic products and brilliant friendly service”

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Posted 3 months ago

“Fantastic service on purchasing the coat it's the warmest coat I've ever had”

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Posted 3 months ago

“The top quality fabric and detailing sets the clothing apart.”

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Posted 3 months ago

Shackleton is rated 4.8 based on 941 reviews