Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services team were exemplary in dealing with both a return and exchange. No quibbles and helped me return the items without charge. Fantastic service!”

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Posted 1 month ago

Thank you for your feedback! We're so glad to hear that our customer services team were able to assist you with your return and exchange.

Posted 1 month ago

“Shackleton Kit is in a class on its own, heritage, quality and brand is exceptional. Look no further just go to Shackleton if you want kit that lasts and is fit for purpose in extreme environments!”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Great service and fantastic product”

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Posted 1 month ago

Thank you for the feedback!

Posted 1 month ago

“We are really happy with the quality of the shakleton sweaters we purchased. Much pricier than we would normally purchase but really nice quality. Followed up and bought one for my son as well.”

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Posted 1 month ago

“Excellent customer service. Friendly and efficient. I wish many more companies worked this way.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“The products are really top class and the team at Shackleton were brilliant at dealing with a complicated return that came about through no fault of theirs. I dealt with the same person throughout which made it all so much easier - thanks Nevin!”

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Posted 1 month ago

“Fantastic products and brilliant friendly service”

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Posted 1 month ago

“Fantastic service on purchasing the coat it's the warmest coat I've ever had”

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Posted 1 month ago

“The top quality fabric and detailing sets the clothing apart.”

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Posted 1 month ago

“We have ordered both the Docker Merino sweater and the Cairo Cashmere sweater from Shackleton recently. Parcels are processed quickly, beautifully packaged and arrive promptly. The quality of the garments is really good - they fit well, feel soft, are really well designed and made, also comfortable to wear. The quality of Shackleton’s Customer Service is equally good and problems are dealt with patiently. There was no problem at all with the garments, it was customer error using the website!”

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Posted 1 month ago

“Excellent quality!!”

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Posted 1 month ago

“Beautifully made a very warm. Such a good product and from a British Brand.”

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Posted 1 month ago

“- Style: looks good, zipped and unzipped. - Comfort: Mostly good, close-fitting. Stiffness at the collar/chin when fully zipped is an issue. - Build Quality: Material prone to staining easily. Temperamental zip. Seams appear ok. - Warmth: Very average. Does not compare to Canada Goose, I regret not rebuying a CG parka. - Value: Overpriced in that class.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us. We're sorry to hear of the issues with your jacket. As this doesn't sound like our usual standard, we've reached out to you directly to resolve this. If you have any further questions in the meantime, please don't hesitate to contact us at info@shackleton.com and we'd be happy to help.

Posted 1 month ago

“The Shackleton Halley Ultralight Down Jacket is exceptional—lightweight, warm, packable. Perfect for adventures, kept me cozy in harsh conditions. The Kensington Cap is a premium classic: durable and versatile for everyday wear. As a Himalayan Challenge participant, it was life-changing—thrilling 1000-mile motorcycle traverse, expert guidance, cultural immersion, . Built unbreakable team spirit and skills. I met Louis Rudd in the Himalayan Challenge; he’s a great team leader whose expertise and stories fueled my endurance mindset. Highly recommend all!”

Shackleton 5 star review on 6th January 2026

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Posted 1 month ago

“Living in the Midlands, visiting your only UK store becomes a destination event. I like the quality of the product, it does actually live up to the claims made and so meets my expectations. I like the style of the products and especially the descrtete logo. Some may say boring, I would say classic, timeless and very functional. It is a brand you can get emotionally attached to without having to show off the branding. Those who know - know! The sizing is correct, not an American small that buries you or an Italian XL that wont fit over your head. I like that the variety of items is not too wide, making them the best on offer rather than lots of options that ultimately dilutes the brands USP. The store is welcoming and light so you can actually see what you are considering to spend significant money on. Staff always helpful, honest, respectful and build good customer relation. Please open a store in Birmingham or Leeds and Edinburgh.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're so glad to hear that the quality of the item and your visit to our London store met your expectations. We'll be sure to share your comments with our wider team and we certainly hope to open more stores in the future!

Posted 1 month ago

“Excellent jumper, swift delivery and beautiful packaging”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Absolutely love my jacket from the moment i recieved it all boxed to perfection to the point of owning it out in the cold winter weather. perfect and also very stylish if i may say so.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Quality is evident as soon as you open the box”

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Posted 1 month ago

We appreciate your kind feedback!

Posted 1 month ago

“Excellent jumper, made to perfection. Great customer service from Shackleton”

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Posted 2 months ago

We appreciate your kind feedback and we're delighted to hear that you're happy with your purchase.

Posted 2 months ago

“Great quality stuff keep you nice and warm”

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Posted 1 month ago

Thank you for sharing your feedback!

Posted 1 month ago

Shackleton is rated 4.8 based on 935 reviews