Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

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“The quality of the clothing, the staff and overall experience was outstanding. My go to shop every time. RJW”

Helpful Report

Posted 2 months ago

We're delighted to hear that you're happy with the quality of our clothing and store experience. Thank you for your feedback!

Posted 2 months ago

“Very well designed and high-quality products.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Jumper was as expected. Fitted well, great colour and quality. The packaging needs improvement as the jumper was badly creased and will need washing and laying flat to hopefully eradicate the creases.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We're sorry to hear that the jumper arrived creased, as this doesn't sound like our usual standard. We'll certainly share your comments with our operations team. If you have any further issues, please don't hesitate to contact us at info@shackleton.com.

Posted 2 months ago

“Hello, I'm very happy with the product, and it's what I expect from Shackleton. Good design, comfort, and protection from cold weather. Well done”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Hiking shoes and down jacket both great.”

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Posted 2 months ago

Thank you for your feedback!

Posted 2 months ago

“Reaaly Good Quality. Beutiful design. Conformtable clothes.”

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Posted 3 months ago

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Posted 3 months ago

“Highest quality products with excellent service!”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“I purchased a very durable navy blue shirt which was stretchy, light weight quick drying and I particularly like the ventilation under the arm pits. Outstanding product.”

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Posted 3 months ago

Thank you for your feedback! We're happy to hear that you found the shirt to be lightweight, stretchy and quick drying.

Posted 3 months ago

“Brilliant service from the team in the London store (especially Jola) - took time to assist and give options to what i was looking for and delighted to find the item i wanted in size and in stock - definitely recommend !”

Helpful Report

Posted 3 months ago

We appreciate you sharing your feedback and we're so glad to hear that you enjoyed your experience at our London store!

Posted 3 months ago

“Easily my favourite outdoor, or indeed any, brand.”

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Posted 3 months ago

Thank you for your feedback. We're so glad to hear that Shackleton is your favourite brand!

Posted 3 months ago

“Supreme quality. Love it will definitely order again.”

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Posted 3 months ago

Thank you for sharing your feedback!

Posted 3 months ago

“Lovely quarter zip sweater, great quality and Ive been commented on how good it looks on.i would definitely recommend this product. Great service in the London shop too.”

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Posted 3 months ago

Thank you for taking the time to share your feedback with us. We're so glad to hear that you've received compliments on your jumper!

Posted 3 months ago

“Amazing quality and thought out design. Lightweight, yet gives confidence in extreme weather. Very user friendly and well put together. Absaloutley everything I needed and more.”

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Posted 3 months ago

Thank you for the feedback! We're glad the design, quality, and performance exceeded your expectations.

Posted 3 months ago

“Great quality fit and style I am a new customer and I am sure my recent purchase will not be my last!”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“I purchased the quest hardshell and the quality and finish are second to none. The attention to detail around the fit and finish is brilliant. I have purchased jackets for a number of years and this has the best fitting hood and does get blown away in the most gentle of breezes. It was well worth the money.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback! We're so glad to hear that you're happy with the quality and finish on the Quest Jacket.

Posted 3 months ago

“Last item ordered wasn’t the quality comfort expected.”

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Posted 3 months ago

Thank you for your feedback. We're sorry to hear the item didn’t meet your expectations. We've reached out to you directly to help resolve this, and we’d really appreciate it if you could share a few more details about the issue. Please don’t hesitate to contact us at info@shackleton.com if you have any further questions, as we’re keen to understand what went wrong and make it right.

Posted 3 months ago

“Bought the supernal short T-shirt. Fantastic fit and quality.”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“Iconic, high quality clothing with an historic aura. Practical and useful both for high lever adventures and for fine dining.”

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Posted 4 months ago

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Posted 4 months ago

“Absolutely love Shackleton as a brand and they're my go-to for cold weather clothing for many years. The quality is excellent, and has stood up to the capricious British winters very well. The customer service is second to none - on the occasion that there's a fault, they'll fix it without quibble.”

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Posted 4 months ago

Thank you for your feedback! We're so glad to hear that you're happy with the quality of our clothing and our customer service.

Posted 4 months ago

“What an exceptional bit of kit. I have wanted one of these parkas for some time so am delighted to finally get my hands on one. It’s absolute quality in every aspect, not to mention the details that demonstrate the thought that’s gone into the design.”

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Posted 4 months ago

Thank you for your feedback! We're so happy to hear that the the Lockroy Parka lived up to your expectations and that you're happy with the quality and design.

Posted 4 months ago

Shackleton is rated 4.8 based on 865 reviews