Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 941 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 941 reviews

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Delivery Methods	Courier
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Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have ordered both the Docker Merino sweater and the Cairo Cashmere sweater from Shackleton recently. Parcels are processed quickly, beautifully packaged and arrive promptly. The quality of the garments is really good - they fit well, feel soft, are really well designed and made, also comfortable to wear. The quality of Shackleton’s Customer Service is equally good and problems are dealt with patiently. There was no problem at all with the garments, it was customer error using the website!”

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Posted 3 months ago

“Excellent quality!!”

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Posted 3 months ago

“Beautifully made a very warm. Such a good product and from a British Brand.”

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Posted 3 months ago

“- Style: looks good, zipped and unzipped. - Comfort: Mostly good, close-fitting. Stiffness at the collar/chin when fully zipped is an issue. - Build Quality: Material prone to staining easily. Temperamental zip. Seams appear ok. - Warmth: Very average. Does not compare to Canada Goose, I regret not rebuying a CG parka. - Value: Overpriced in that class.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback with us. We're sorry to hear of the issues with your jacket. As this doesn't sound like our usual standard, we've reached out to you directly to resolve this. If you have any further questions in the meantime, please don't hesitate to contact us at info@shackleton.com and we'd be happy to help.

Posted 3 months ago

“The Shackleton Halley Ultralight Down Jacket is exceptional—lightweight, warm, packable. Perfect for adventures, kept me cozy in harsh conditions. The Kensington Cap is a premium classic: durable and versatile for everyday wear. As a Himalayan Challenge participant, it was life-changing—thrilling 1000-mile motorcycle traverse, expert guidance, cultural immersion, . Built unbreakable team spirit and skills. I met Louis Rudd in the Himalayan Challenge; he’s a great team leader whose expertise and stories fueled my endurance mindset. Highly recommend all!”

Shackleton 5 star review on 6th January 2026

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Posted 3 months ago

“Excellent jumper, swift delivery and beautiful packaging”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“Absolutely love my jacket from the moment i recieved it all boxed to perfection to the point of owning it out in the cold winter weather. perfect and also very stylish if i may say so.”

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Posted 3 months ago

Thank you for your feedback!

Posted 3 months ago

“Quality is evident as soon as you open the box”

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Posted 3 months ago

We appreciate your kind feedback!

Posted 3 months ago

“Excellent jumper, made to perfection. Great customer service from Shackleton”

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Posted 3 months ago

We appreciate your kind feedback and we're delighted to hear that you're happy with your purchase.

Posted 3 months ago

“Great quality stuff keep you nice and warm”

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Posted 3 months ago

Thank you for sharing your feedback!

Posted 3 months ago

“It was really nice experience and all products that I bought remarkable and have value price. I wish I can be open a branch in Saudi Arabia in Riyadh.”

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Posted 3 months ago

Thank you for your feedback, we're delighted to hear that you're happy with your purchase!

Posted 3 months ago

“I’m absolutely delighted with the hat, jumper and jacket I bought in the London store. As well as that, the staff were so lovely.”

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Posted 3 months ago

Thank you for your feedback - we'll be sure to share this with our store team!

Posted 3 months ago

“I have Shackleton marino thermals and a wonderful knitted cashmere sweater. All the products are of the highest quality. The thermals are a really fine knit and retain body warmth superbly. The top has a hood which acts as a comfortable neck buff when worn down and excellent base layer when worn up under my down jacket hood. The detail in the cashmere knit is true craftsmanship and makes the sweater standout as both a quality and stylish garment. It exudes luxury yet is understated. The fit is beautifully comfortable and even though the knit is substantial the sweater feels light and dynamic when worn. This is a sweater equally at home on a trek or in the lounge bar of a five star ski lodge. The Shackleton nine pointed star brand not only marks the superb quality, function and style of the garment it says something about the discerning preferences of the owner.”

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Posted 3 months ago

Thank you for your feedback! We appreciate your kind words. We're delighted to hear that you find our merino pieces to be stylist and high quality. We'll be sure to share your comments with our wider team.

Posted 3 months ago

“Everything by Shackleton is of the highest quality, but I do have trouble finding the most accurate size and often return to get another size that is larger or smaller than the average small, medium or large.”

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Posted 3 months ago

Thank you for your feedback! We'll be sure to pass along your comments regarding sizing to our product team. If you have any future queries regarding sizing, please do contact us at info@shackleton and we'd be happy to help.

Posted 3 months ago

“Fantastic product and service”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

“Recently bought the watch cap. Really good product however the label inside is placed right where the left ear is if worn with the brand badge in the right place which has meant the label needs to be cut out to make it comfortable. It would be more sensible to place the label at the back. Other products, the Ross and Rothera are excellent.”

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Posted 4 months ago

Thank you for your feedback. We'll be sure to share your comments regarding the placement of the label with our product team, as we're always looking for ways to improve.

Posted 3 months ago

“No thanks to Royal Mail, Shackleton have been 1st rate with everything they’ve done for me as a customer. The product is brilliant and customer service has been exemplary. I shall be a returning customer.”

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Posted 4 months ago

Thank you for your kind feedback and we're happy to have been of assistance!

Posted 3 months ago

“I had high expectations for the Shackleton beanie given the brand’s reputation, but the experience has been genuinely disappointing. The beanie itself is extremely tight-fitting — not in a snug, premium way, but in a restrictive, ill-fitting way that never seems to settle properly on your head. For the price point, I expected comfort and quality, not something that feels poorly proportioned. What made the situation worse was the customer service. When I reached out for support, the responses were unhelpful and didn’t offer any meaningful resolution. Instead of acknowledging the issue or providing constructive assistance, I felt I was being pushed in circles with no real interest in solving the problem. For a brand that markets itself on craftsmanship and exploration-ready gear, this fell far below expectations. Unfortunately, I wouldn’t recommend the Shackleton beanie based on my experience — both the product fit and the customer support need serious improvement.”

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Posted 4 months ago

“Fantastic products and great customer service - I love my merino long sleeve tshirts so soft warm and zero itch - Thank you !”

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Posted 4 months ago

“Lovely quality products. Superb customer service. Nevin provided prompt updates and sorted an issue with delivery. Highly recommend this retailer”

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Posted 4 months ago

Thank you for your feedback!

Posted 4 months ago

Shackleton is rated 4.8 based on 941 reviews