Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Shackleton Reviews

4.8 Rating 665 Reviews

94 %

of reviewers recommend Shackleton

Company Reviews

Product Reviews

4.8

Based on 665 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 13th March 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 27th January 2024

Marian Chitimus

Shackleton 5 star review on 27th January 2024

Marian Chitimus

Shackleton 5 star review on 21st December 2023

Sebastian Smith

Shackleton 5 star review on 1st December 2023

Eduardo Miranda

28

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shackleton sits today at the peak of professional tactical gear. The quality and attention to details is unparalleled and provides with the best alternative. Some outdoor alternative are trendy, some are better than others in terms of quality yet Shackleton stand out.”

Posted 2 months ago

Thank you very much for your comments.

Posted 2 months ago

“Great service , great product… will defiantly be buying further product's.”

Posted 3 months ago

Thank you very much.

Posted 2 months ago

“Top class service and the quality of the coat is excellent. Sarah went above and beyond to ensure I received the coat in time for Christmas.”

Posted 3 months ago

We love to hear this, thank you.

Posted 2 months ago

“Was visiting the UK when I ran across this store. I bought a tee shirt and hat for my husband for his Christmas stocking. He loves Ernest Shackleton The store was so cool and the people who worked there were very friendly. They even had tiny mince pies out for the holiday. Love the quality of the items I bought. Rugged looking and very nice. I was accidentally charged for a long sleeved shirt but found out when I left the store, I received a short sleeved one. They refunded the price difference immediately”

Posted 3 months ago

Thank you for your visit and for your kind comments. Mistakes do happen but we do our best to rectify them quickly. Hope to see you again soon.

Posted 2 months ago

“Very happy with the products I bought and really good customer service in store.”

Posted 3 months ago

Thank you for your comments.

Posted 2 months ago

“I love my new Shackleton. Best jumper I’ve owned (and I’ve owned a few). The quality is superb as was the ordering and delivery process.”

Posted 3 months ago

Delighted to hear. Thank you for your comments.

Posted 2 months ago

“Excellent service in the exchange of my jacket due to size requirements. Top quality product.”

Posted 3 months ago

Many thanks for your comments.

Posted 2 months ago

“Wonderful warm pullover with nice style features, which make it quitte unique. Only wish I could get two!”

Posted 3 months ago

Thank you for your comments.

Posted 3 months ago

“Fantastic fit..great quality..very comfortable and warm.”

Posted 3 months ago

That's great. Thank you.

Posted 3 months ago

“My son loves his jumper and it looks terrific! Thank you.”

Posted 3 months ago

That's great. Thank you.

Posted 3 months ago

“I have a number of Shackleton's products across their range and they are in my opinion excellent in terms of quality and design. Great customer service too! Only issue is with Royal Mail and their tendency to not deliver as scheduled - Shackleton definitely 5 stars, Royal Mail somewhat less....”

Posted 3 months ago

Thank you for your comments. We'll take your feedback on board.

Posted 3 months ago

“Your product is better than I had assumed”

Posted 3 months ago

Pleased to hear it!

Posted 3 months ago

“High quality goods, knowledgeable staff, but expensive.”

Posted 3 months ago

Thank you for your feedback.

Posted 3 months ago

“I made a request of Sarah in customer service about my gilet where the zip connect had broken. I sent photos as requested and filled in a form she asked if I would give details. Since then nothing. Would you ask her what else I need to do. Thanks. I believe you have my details on record. I don’t want to lose the effect of the gilet. Bryan Stone.”

Posted 3 months ago

Will follow this up for you straight away. Sorry you've not been kept informed.

Posted 3 months ago

“I received a Caird cashmere sweater as a present from my wife. What a thing of beauty it is,with lots of detailed knitting to reinforce elbows and as a different texture round hem. The merino ,cashmere blend is warm and very soft to the touch. All in all a quality item.”

Posted 3 months ago

So glad you liked it. Thank you for your comments.

Posted 3 months ago

“Excellent technical products which achieve their aim of being the best solution for the harshest environments while retaining a sense of style and connection to history!”

Posted 3 months ago

We appreciate your comments. Thank you.

Posted 3 months ago

“Excellent products. Bought 2 neck warmers as presents which were very well received.”

Posted 3 months ago

Good to hear. Thank you.

Posted 3 months ago

“Bought a gilet for my husband for Christmas. Very quick process for ordering & delivery on time. I emailed the team enquiring about Christmas time returns (in case it didn’t fit) & they responded very quickly & efficiently. No need as it fits perfectly & my husband loves it!”

Posted 3 months ago

That's great to hear. Thank you.

Posted 3 months ago

“HAAKON PARKA: tested in Lapland: - 30 ºC. Very warm,windstopper and comfortable (this is not a light garment but you can manage it perfectly).A lot of good details. Cons: I miss 2 backpack straps to carry the garment indoors. And I also miss a cover to store the parka during not use seasons Very happy with this parka”

Posted 3 months ago

Thank you very much for your feedback.

Posted 3 months ago

“Bought the Nimrod jumper, it’s very good, I work in many different locations around the world, I left on New Year’s Day from London and wore it on the way to the Airport, it kept me cosy in the cold weather I’m currently in Morroco where the evenings are cooler than normal it’s keeping me just right!”

Posted 3 months ago

Thank you for your comments and good luck on your travels!

Posted 3 months ago

«
1
...
2
3
4
5
6
»

Shackleton is rated 4.8 based on 665 reviews