Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 994 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

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“Snagged what appeared to be the last of 100% merino tees. These are great, probably my favourite, but I won't be ordering any more as the new ones have added synthetic components to the mix.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear of the issue with your merino t-shirt. If you'd like to email some images of the damage to info@shackleton.com we'd be happy to check whether this is repairable. Please let us know if you have any further questions at all

Posted 6 months ago

“Having seen a lot of social media posts about this brand we decided to visit the London shop during a trip recently, after deciding on the Rothera I cant emphasise how pleased I am with the purchase, the jacket is not too heavy but so warm with a great fit, very pleased with the decision.”

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Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Love my Shackleton gear it looks good and very well designed.”

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Posted 6 months ago

We appreciate your feedback!

Posted 6 months ago

“Ok, we travelled across the world to go on holidays, but made a beeline to the shop once we hit London. I bought a Hero Sweater and a Watch Cap. The quality of both is excellent, and the experince in the shop with the manager was fun. I wore my buys extensively for the rest of the holiday and found both items comfortable, warm and stylish.”

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Posted 6 months ago

Thank you for your feedback. It's great to hear that you enjoyed your visit to our London store and we're so glad our team were able to assist you.

Posted 6 months ago

“Shackleton products are well made and durable.They have a classic look.”

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Posted 6 months ago

“I’ve traveled the world doing multi day events but never have I dealt with a company as well thought out organised and as much fun as the Shackelton team there experience and attention to detail can’t be matched …. Once I’ve recovered I’ll be planning my next trip as soon as possible.”

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Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

“You rock Steve Boco is 1 in 3 million”

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Posted 7 months ago

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Posted 7 months ago

“The clothes are really top quality; I buy a lot of clothes and these are super!”

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Posted 7 months ago

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Posted 7 months ago

“Well made jacket, and certainly keeps me warm in freezing weather. Looking at Shackleton sizing advice, very nearly went for XL. So glad I didnt. Large is fine, and even then, it will allow layering if required.”

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Posted 7 months ago

“Love the quality and functional design.”

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Posted 7 months ago

Thank you for your feedback!

Posted 7 months ago

“Recently bought 3 Gilets in the sale !!! Absolutely love what I bought, the style and quality is Top Notch 👌”

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Posted 7 months ago

Thank you for your feedback, we're so happy to hear that you love your gilets!

Posted 7 months ago

“First time to actually look at items in store all very good & excellent quality. Some items seem expensive but you get what you pay for I guess. !”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're happy to hear that you find the products excellent quality. We'll be sure to share your comments regarding pricing with our team.

Posted 7 months ago

“Obsessively designed. Beautifully finished. I enjoy a bit of Shackleton swagger about town - safe in the knowledge that when the apocalypse comes, I’ll be properly equipped. Exceptional kit. No drama. Just quietly heroic. And the service? Second to none. Especially Nevin – absolute legend.”

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Posted 7 months ago

Thank you for your kind feedback. It's great to hear that you're happy with your item and our customer service.

Posted 7 months ago

“I’ve been incredibly impressed with Shackleton. The quality is top-tier, but what really sets them apart is how versatile the kit is. I’ve worn my gear through freezing winters in Norway and felt completely protected, yet it doesn't look out of place back home in London. It’s rare to find clothing that is this functional and technical without sacrificing style. If you want gear that handles the extremes but works for everyday life too, this is it.”

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Posted 8 months ago

Thank you for your feedback. We're so glad to hear that your Shackleton clothing has kept you warm in Finse and around the city of London.

Posted 8 months ago

“Professional Friendly Always welcoming”

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Posted 8 months ago

We appreciate your kind feedback.

Posted 8 months ago

“Sweater is incredibly well made but lack of support for returns / exchanges is astounding. Disappointed the answer is well but another one in the right size. Sizing is generous.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We’re so glad to hear you’re happy with the quality of the sweater, but we’re sorry to hear you were disappointed with your experience. Unfortunately, we don’t offer international exchanges at this time, though this is something we hope to provide in the future. We do offer a 30-day return policy, so you’re welcome to return your item for a refund if it doesn’t fit as expected. We also appreciate you noting that the sizing runs generous, we'll be sure to share this with our product team.

Posted 7 months ago

“Fast shipping great sweater. Very warm and comfortable”

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Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

“Fantastic service, fantastic quality finish, packaged beautifully, and delivered within 48 hours of ordering. I love my FUCHS down jacket, super cosy and super warm. It was that good I ordered another, so ive got Navy Blue and Bronze.. Thank you Shackleton I am a happy customer.”

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Posted 8 months ago

Thank you for taking the time to share your kind feedback with us. It's great to hear that you're happy with our service, quality and delivery and we hope you love your new items.

Posted 8 months ago

“A customer for several years and have been Pleased with every purchase I have made, Always great quality backed up by great service.”

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Posted 8 months ago

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Posted 8 months ago

“Came across Shackleton in an article in the FT. Ordered two items and am very pleased with product quality. Service was excellent, shipment was flawless.”

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Posted 8 months ago

Thank you for your feedback, we're so glad to hear that you're happy with the quality and service.

Posted 8 months ago

Shackleton is rated 4.8 based on 994 reviews