Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this company clothing is great quality and fits perfectly for me,very hard to find these days with such high quality at reasonable prices, would highly recommend.”

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Posted 4 months ago

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Posted 4 months ago

“Absolutely quality jacket in all aspects including look, love it!”

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Posted 4 months ago

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Posted 4 months ago

“Fantastically designed products, excellent fit and performance”

Shackleton 5 star review on 26th February 2025

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Posted 4 months ago

“Fabulous jacket. Excellent quality and everything that you'd want from a jacket that keeps you warm due to the high category rated down and also relatively light weight. It fits perfectly and looks great, quality alround. A huge admirer of the great man, so once I'd looked into the details, it was the perfect buy.”

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Posted 4 months ago

“Great design and v warm. Love all the zip pockets.”

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Posted 4 months ago

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Posted 4 months ago

“Recently purchased two jackets, one waterproof shell, the Markham and a Lockroy Parker. Both are excellent jackets. I recently took the Lockroy to Northern Sweden in temperatures around -20°c and it was always cozy and warm, don’t need layers at all, just a normal t-shirt and sweatshirt was ample. Great that it’s properly waterproof too, unlike some of the similar Canadian competition.”

Shackleton 5 star review on 22nd February 2025

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Posted 4 months ago

We appreciate you sharing your feedback and we're so glad to hear that the Lockroy and Markham jackets are keeping you warm!

Posted 4 months ago

“Love my rollkneck sweaters. Have two all wool sweaters for tge past four years . that wear great, look great, hold their shape and warm. They often replace an outer jacket. A little more upfront cost is so worth it.”

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Posted 4 months ago

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Posted 4 months ago

“They kept me apprised as to when the sweaters I had ordered would be in stock and due to the wait, gave me a 10% discout. The sweaters' design and quality is excellent.”

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Posted 4 months ago

We appreciate you sharing your feedback and we're so glad to hear that you're happy with your sweater!

Posted 4 months ago

“The pilot jacket i bought was really excellent - great quality,fit and warmth - and waterproof. Perfect for travel and home.”

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Posted 5 months ago

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Posted 4 months ago

“Got my first jacket from you. Comfy. Stylish. Easy zippers. Mostly warm but I expected it to be a little more so as the sales person said I would be comfortable down to single digit temps and not so much.”

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Posted 5 months ago

We appreciate you taking the time to share your feedback with us. The Ronne Down Jacket is one of our mid-weight styles that can maintain body warmth in temperatures as low as -10 degrees when accompanied by a mid-layer. If you have any questions, please contact us at info@shackleton.com and we'd be happy to advise further.

Posted 5 months ago

“Shackleton is clearly a Company trying to do right by its customers. Keep up the good work!”

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Posted 5 months ago

We appreciate your feedback!

Posted 5 months ago

“You constantly bombard me with emails. It is starting to annoy me so much that i will dtop buying from you”

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Posted 5 months ago

Thank you for your feedback. We want to keep our community up to date with the latest opportunities and new developments, and there have been a lot recently, but if there are certain types of email you would prefer not to receive please let us know and we can update your preferences. Contact our client services team at info@shackleton.com.

Posted 5 months ago

“Hero jumper not as well fitted as the previous, Italian made version. It is comfortable but too baggy and loose fitting for my taste. Fabric seems marginally softer than the original, Italian made, version. The new version is still a perfectly fine product, just not exceptional in the way the original was.”

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Posted 5 months ago

Thank you for taking the time to share your feedback with us. While both the British and Italian versions of the Hero are made using the same yarn, there may be a slight difference in fit. We'd be happy to advise you further in regards to sizing, and if you have any questions please contact info@shackleton.com.

Posted 5 months ago

“Nice colour and many positive remarks from friends; piling resulted in a replacement being sent FOC.”

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Posted 5 months ago

We're really sorry to hear of the issue with your jumper, as this certainly doesn't sound like our usual standard. Could you please send us a photo of the peeling issue to info@shackleton.com and we assess this and advise the best way to proceed? We appreciate you bringing this to our attention and hope to help you find a resolution.

Posted 5 months ago

“I've bought two items of clothing from Shackleton in the past few months and I love them both. They look great, fit very comfortably, feel snug and warm, and are really well designed and manufactured.”

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Posted 5 months ago

We appreciate you taking the time to share your feedback with us and we're so glad to hear that you're happy with your items!

Posted 5 months ago

“Great outwear backed up by first class service.”

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Posted 5 months ago

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Posted 5 months ago

“first class product would certainly buy again”

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Posted 5 months ago

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Posted 5 months ago

“Welcome Quality”

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Posted 5 months ago

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Posted 5 months ago

“I work in Dundee in a building called Terra Nova. We are surrounded by the history of Shackleton, Scott and other courageous Antarctic explorers. I was delighted to see a UK company bringing the spirit of those explorers to live in high quality adventure clothing. I bought your lighter weight down jacket (Halley) during your January sale. I have another 800 fill down fill jacket and felt that would be sufficient for the worst the North Sea winds had to offer. Unfortunately it isn't, I should have gone with the Ronne. By the time I realised, your sale was over. I still enjoy my Halley however it doesn't appear to hold the warmth of my 800 fill Rab that I hoped it would replace.”

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Posted 5 months ago

We appreciate you taking the time to give us your feedback. The Halley is one of our lighter weight styles, so you can certainly pair this with one of our Shell jackets for additional warmth. If you have any questions, please contact info@shackleton.com and we'd be happy to assist further.

Posted 5 months ago

“High quality products, excellent customer service.”

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Posted 5 months ago

We appreciate you taking the time to share your feedback!

Posted 5 months ago

Shackleton is rated 4.8 based on 847 reviews