Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 830 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

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“Welcome Quality”

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Posted 3 months ago

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Posted 3 months ago

“I work in Dundee in a building called Terra Nova. We are surrounded by the history of Shackleton, Scott and other courageous Antarctic explorers. I was delighted to see a UK company bringing the spirit of those explorers to live in high quality adventure clothing. I bought your lighter weight down jacket (Halley) during your January sale. I have another 800 fill down fill jacket and felt that would be sufficient for the worst the North Sea winds had to offer. Unfortunately it isn't, I should have gone with the Ronne. By the time I realised, your sale was over. I still enjoy my Halley however it doesn't appear to hold the warmth of my 800 fill Rab that I hoped it would replace.”

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Posted 3 months ago

We appreciate you taking the time to give us your feedback. The Halley is one of our lighter weight styles, so you can certainly pair this with one of our Shell jackets for additional warmth. If you have any questions, please contact info@shackleton.com and we'd be happy to assist further.

Posted 3 months ago

“High quality products, excellent customer service.”

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Posted 3 months ago

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Posted 3 months ago

“Great products, well made and deliver what they promise to.”

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Posted 3 months ago

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Posted 3 months ago

“Prompt delivery and excellent customer service over the phone and in the store. An excellent filet. Very stylish, warm and a good fit.”

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Posted 3 months ago

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Posted 3 months ago

“I’ve wore a few high branded outdoor jackets over the years but Shackleton by far is the best. I Purchased 2 jackets in the London store. The staff are great. These are two I jackets I purchased 1).Lockroy Parka. 2) Rothera Hooded Down. I went to NYC a weeks ago and the weather was freezing the Lockroy kept me totally warm all day.”

Shackleton 5 star review on 1st February 2025

Helpful Report

Posted 3 months ago

We appreciate you taking the time to give us your feedback! We're glad to hear that the Lockroy Parka kept you warm during your travels.

Posted 3 months ago

“The customer service when purchasing the coat was first class. I love my Hakkon, parka. it’s everything I hoped it would be and is superb quality.”

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Posted 3 months ago

Thank you for sharing your feedback! We're so glad to hear that you love your Haakon Parka.

Posted 3 months ago

“Products were great - incorrectly delivered initially but responded well to put right”

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Posted 3 months ago

Thank you for sharing your feedback, we're sorry to hear about the issue with your delivery but glad to hear that we were able to resolve the issue for you.

Posted 3 months ago

“My new favourite coat ! Looks great and is very warm but lightweight. The only negative thing about the jacket is the plastic zip it looks and feels cheap for a coat of this price point.”

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Posted 3 months ago

Thank you for taking the time to give us your feedback! We'll be sure to share your comments with our Product team.

Posted 3 months ago

“Excellent quality no issues would highly recommend”

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Posted 3 months ago

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Posted 3 months ago

“Fantastic quality product, feels great - and service from Shackleton has been very good also. Only build would be that the jacket could be an inch longer I think.”

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Posted 3 months ago

Thank you for your feedback, we'll be sure to share this with our Product team.

Posted 3 months ago

“Quality products from the range of leather belts, drinks containers to clothing ranges including tees, merino wool jumpers and a collection of parkas and shell coats - total investment in clothing for all your casual and touring needs - fashionable, durable and convenient wear which far outweighs the competition.”

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Posted 3 months ago

Thank you for sharing your feedback! We're so glad to hear you're happy with your purchase.

Posted 3 months ago

“Great quality arrived in good time. No issues as well packaged. Will likely buy again from Shackleton. 👍”

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Posted 3 months ago

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Posted 3 months ago

“Very friendly helpful staff and well presented shop giving good vibes.”

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Posted 3 months ago

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Posted 3 months ago

“Best winter coats available. Details make the difference. Simply unbeatable.”

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Posted 3 months ago

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Posted 3 months ago

“Very warm great fit”

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Posted 3 months ago

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Posted 3 months ago

“Gostei muito dos produtos sua qualidade embora tenhaachado caros”

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Posted 3 months ago

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Posted 3 months ago

“Ross down gilet,excellent item well made,not cheap but quality never is”

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Posted 3 months ago

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Posted 3 months ago

“Husband loves your products so it’s a safe site for me to shop on for gifts! Lovely quality.”

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Posted 3 months ago

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Posted 3 months ago

“Superb item (Beanie hat) precisely as advertised.”

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Posted 4 months ago

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Posted 3 months ago

Shackleton is rated 4.8 based on 830 reviews