Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, and the product is clearly high quality, the only issue is i was expecting the coat to be much warmer! The product info on the Haakon Tactical Parka says it's designed for temperatures from minus 20 to plus 10 degrees, but having worn it in lows of 8 or 9 degrees i'm really surprised at how cold it is! Once the temperates get low, i'm going to have to invest in something warm to go underneath my Parka, which seems a bit absurd when i've spent £1400 on a coat...”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We're sorry that the Haakon didn't meet your expectations on this occasion, however we have reached out to you directly to resolve this. Please contact us at info@shackleton.com if you have any further questions.

Posted 4 months ago

“Great service and quality products”

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Posted 4 months ago

Thank you for your positive feedback!

Posted 4 months ago

“Well made, comfortable, looks smart and cool in warm conditions. I’d buy this again, and will be getting the blue.”

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Posted 4 months ago

Thank you for taking the time to share your thoughts!

Posted 4 months ago

“The quality of their clothing is simply outstanding ..As I write this review I am currently wearing the Dulwich Lambswool Crew neck sweater , having just recently visiting their Piccadilly store. A beautiful and warm sweater , that performs exceptionally well in the outdoors.”

Helpful Report

Posted 4 months ago

Thank you for your kind feedback! We're so glad to hear that the Dulwich Sweater has kept you warm outdoors.

Posted 4 months ago

“Excellent garment. Could benefit from being slightly longer to cover sports jackets , blazers etc. Very comfortable to wear.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback! We'll be sure to pass along your thoughts to our product team, as we're always looking for ways to improve.

Posted 4 months ago

“I wear merino t shirts every day and thought these looked good in black. They are well made but I don’t realise they were more like lightweight knitwear than a t shirt. They are also prone to snagging as the knit is quite loose compared to a t shirt. The other major issue is they aren’t machine washable which rules them out for day to day use.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad to hear that you liked the look and quality of the item. Our merino t-shirts are designed as a lightweight, breathable option for spring/summer, but it can also be layered for extra warmth. They are more delicate than a traditional T-shirt, so we do recommend extra care when washing and wearing. Please note that we will be introducing heavier knits and fleeces in our winter season. If you'd like to send us some photos of the snags in the knit to info@shackleton.com, we’d be happy to take a look and see if they might be repairable. Please do let us know if you have any further questions at all. Best wishes, Shackleton Client Services

Posted 5 months ago

“This product is top-notch, super light, and just as smart as it is functional!”

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Posted 5 months ago

We appreciate you taking the time to share your feedback with us!

Posted 5 months ago

“I just love my Shackleton longsleeve T. Great feel, fantastic material, the fit was excellent and the colour was beautiful. I just love my Shackleton Stuff!!!”

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Posted 5 months ago

Thank you for your feedback! We're so glad to hear you're happy with your order.

Posted 5 months ago

“Great shirt”

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Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“The quality of the clothing I bought was the best I have seen of its type.”

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Posted 5 months ago

“Brilliant product quality & awesome brand story”

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Posted 5 months ago

We appreciate your kind feedback!

Posted 5 months ago

“Nice product and very quick delivery.”

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Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“Top quality kit and fantastic customer service. I'll definitely be looking at more items in the future.”

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Posted 5 months ago

Thank you for sharing your feedback!

Posted 5 months ago

“Package came on the day stated and wasn’t damaged. Product is exactly as described and the quality is amazing. I can’t wait t wear it in winter times.”

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Posted 5 months ago

Thank you for sharing your kind feedback on our delivery and product. We're so glad to hear that you're happy with your purchase!

Posted 5 months ago

“Everything that has been purchased from yourselves is well made fits perfectly and looks good 😊”

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Posted 5 months ago

Thank you for your feedback!

Posted 5 months ago

“The Hercules Ultralight Down Jacket, is just so comfortable and practical. It is ideal for travelling light, as it packs into its own pack. It is very well made and will keep me warm on those upcoming Autumn mornings. I rate this jacket very highly!”

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Posted 5 months ago

Thank you for sharing your feedback. We're glad to hear that you find the Hercules jacket to be comfortable and practical!

Posted 5 months ago

“Super design”

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Posted 6 months ago

Thank you for your feedback!

Posted 5 months ago

“Amazing product”

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Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“All materials are top quality, though expensive, and the service is quick and efficient”

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Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

“Durable, functional, flattering. I was dragged through thick brush after chasing a runaway animal in the forest for two hours. I stayed a perfect temperature and only came away with a few small holes that didn't spread. I immediately bought a second.”

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Posted 6 months ago

Thank you for your feedback!

Posted 6 months ago

Shackleton is rated 4.8 based on 935 reviews