Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 830 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service from the staff who helped with my query”

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Posted 4 months ago

We appreciate you sharing your feedback and are so glad we were able to assist!

Posted 4 months ago

“Love the product. Very warm. Arrived on time”

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Posted 4 months ago

Thank you for your feedback! We're so glad that the item arrived on time and that you're happy with your purchase.

Posted 4 months ago

“Beautiful coat with a real special feel every time I wear it. Fairly priced. Wouldn't mind more choice is all and perhaps a few offers.”

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Posted 4 months ago

Thank you for your feedback! We're so glad to hear you're happy with the jacket. If you haven't already, we'd advise signing up to our newsletter to stay updated on our upcoming offers and promotions.

Posted 4 months ago

“So happy with my 1st purchase from Shackleton. Quality is so good and the fit is even better. Was delivered quickly and presented in a quality way”

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Posted 4 months ago

We appreciate you taking the time to share your feedback and we're so glad to hear you're happy with the quality.

Posted 4 months ago

“Son absolutely loved his gift. Thank you”

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Posted 4 months ago

Thank you for your feedback, we're so glad to hear that your son loved his gift!

Posted 4 months ago

“Love my new jacket. Just as warm as I’d hoped and a perfect mid-layer under my waterproof.”

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Posted 4 months ago

Thank you for your feedback, we're so glad to hear you love your jacket!

Posted 4 months ago

“I have tested the Rothera , mostly in a city environment , great feel and quality.”

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Posted 4 months ago

Thank you for sharing your feedback!

Posted 4 months ago

“While many of the Shackleton products are styled beautifully, I don’t see it as a fashion brand. It's an expedition equipment brand! That means the high price you pay goes into the very best in quality, design, practicality and longevity. You'll also be wearing something unique that will actually work at keeping you warm, while also giving you freedom to work, hike and explore in any weather at any temperature. Together with quality equipment the delivery, pre & post-sales support are first class.”

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Posted 5 months ago

Thank you for sharing your feedback. We're so glad to hear that you're happy with the quality of our delivery, products and customer service.

Posted 5 months ago

“Jacket is good but I don’t think it would, work in the Arctic, the zip is very hard to do even without gloves, I’ve tryed it without gloves, and it doesn’t sit right, I wouldn’t like to try it with gloves on”

Helpful Report

Posted 5 months ago

Thank you for taking the time to give us your feedback on the Rothera Jacket. The Rothera is designed as a mid-layer, meaning it can be combined with heavy duty parkas and waterproofs to extend expedition-grade protection. If you feel that the zip is unusally stiff, we'd be happy to help you arrange an exchange, as long as the jacket is unworn. If you require any further assistance, please contact us at info@shackleton.com and we'd be happy to help.

Posted 5 months ago

“Sweater came with a one year warranty. A small hole appeared on the underside of the arm and I was advised that it could be repaired under warranty. I spent nearly £10 returning it to be told that I’d caught it on something and caused the damage. The position of the hole would make that very difficult and there is no loose threads which I’d expect. I’m expected to pay £30 (including return postage - generous) to get my item back. That would mean a spend of £40. What is the point of the warranty? I’ve purchased seven Shackleton items so far and I think that might be it now.”

Helpful Report

Posted 5 months ago

Dear Rob, We appreciate you taking the time to give us your feedback and apologise for any inconvenience. We've sent you an email to resolve this with you regarding this directly, however if you have any further questions, please don't hesitate to contact info@shackleton.com and we'd be happy to assist. Best wishes, Shackleton Customer Service

Posted 5 months ago

“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

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Posted 5 months ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 5 months ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 5 months ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 5 months ago

“Great quality products and design”

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Posted 5 months ago

Thank you for sharing your feedback!

Posted 5 months ago

“Very high quality products. A joy to wear and make the outdoors a joy to be in. I have purchased a number of products over recent years. Only once did I have to register a concern which was dealt with swiftly, professionally and very fairly.”

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Posted 5 months ago

Thank you so much for taking the time to give us your feedback, we're so glad to hear you've been happy with the orders and customer service you've received over the past few years.

Posted 5 months ago

“Brilliant Shackleton sweater. My 30 yr old son loves it. Company was efficient, professional and a pleasure to deal with. Highly recommended.”

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Posted 5 months ago

We appreciate you taking the time to give us your feedback and we're so happy to hear that your son loves the sweater!

Posted 5 months ago

“Immaculate service & help trying on various sizes. Pilot jacket is such a high quality item - 5*’s”

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Posted 5 months ago

We appreciate you sharing your feedback, so glad to hear you love the Pilot Jacket!

Posted 5 months ago

“Love their stuff. Have 3 sweaters and a gilet now plus a few base layers for good measure.”

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Posted 5 months ago

Thank you for taking the time to share your feedback! We're so glad to hear you love our sweaters.

Posted 5 months ago

“Bought the Lister Merino Long Sleeve T-shirt Women as wanted a thin but warm base-layer. It is perfect - soft, easy to wear under other clothing and great for warmth without bulk. Bought in store and the in-store staff were extremely helpful. It does come up bigger than I expected so I ended up buying a small and was glad to have the chance to try on different sizes. Washes really well too.”

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Posted 6 months ago

We appreciate you taking the time to share your feedback with us. We're so glad that our store team were able to assist you, and that you're happy with the Lister Merino.

Posted 5 months ago

“Another top quality product.”

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Posted 6 months ago

Thank you for taking the time to give us your feedback!

Posted 6 months ago

“Great quality products”

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Posted 6 months ago

Thank you for taking the time to share your feedback!

Posted 6 months ago

Shackleton is rated 4.8 based on 830 reviews