Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love everything about this gillet. The Iconic Shackleton name, the quality of the clothing, right down to the box the item came in.”

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Posted 6 months ago

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Posted 6 months ago

“Great products and worth the investment.”

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Posted 6 months ago

We appreciate you taking the time to give us your feedback. We're sorry to hear you've received the wrong item as this certainly doesn't sound like our usual standard. If you could please send us a photo of the item you've received to info@shackleton.com we can investigate this further and flag with our team. Please do let us know if you require any assistance in generating a return or an exchange.

Posted 6 months ago

“Excellent. Love the quality of the products and always superb service.”

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Posted 6 months ago

We appreciate you taking the time to share your feedback!

Posted 6 months ago

“Great high quality item, very snug fit and warm, would highly recommend.”

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Posted 6 months ago

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Posted 6 months ago

“Simple, as a chap that loves the outdoors but not the Cold i bought this jacket on blind faith and boy has it paid off - so much so, that even wear it on my Motorcycle!”

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Posted 6 months ago

Thank you for your feedback, we're so glad to hear you're happy with your purchase!

Posted 6 months ago

“Was lucky enough to be given the Hannan Ultralight Down Gilet for Christmas. Lightweight but warm, top quality and perfect to wear as a mid-layer under a coat for extra warmth but also very smart to wear over a jumper as the top layer in warmer weather. The microfleece chin guard is a great addition as can zip it right up over your mouth in cold weather without it being uncomfortable. Great to be able to pack it into the stuff sack provided for travelling. Very well designed gilet - absolutely love it.”

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Posted 6 months ago

Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the Hannan Gilet!

Posted 6 months ago

“High end clothing made with entusiasm and dedication with genuine polar hero legacy.”

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Posted 6 months ago

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Posted 6 months ago

“I carried out a lot of research before purchasing my Shackleton Lockroy Parks winter jacket, including trying on various jackets from different companies. In my opinion, the Shackleton exceeds Canda Goose because it's 100% waterproof and also exceeds the Arc'teryx winter jackets. The Shackleton is a class above all these and more, you'll need to try one on to see why. Although not cheap, it's an excellent well made and extremely comfortable, cozy jacket that I love wearing on cold days. It'll not be my last Shackleton jacket....!”

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Posted 6 months ago

We appreciate you taking the time to give us your feedback and we're so glad to hear you're happy with purchase.

Posted 6 months ago

“The product, packaging and service was excellent. Extreamly happy with my gilet.”

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Posted 6 months ago

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Posted 6 months ago

“Great service at Picadilly store. Wonderfully warm sweaters and down jacket which look super cool. Needed some extra info.”

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Posted 6 months ago

Thank you for sharing your feedback! We're so glad to hear you were happy with your purchase and our service at the Piccadilly store.

Posted 6 months ago

“Functional with style, products - excellent quality and looking forward to trying more in the future.”

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Posted 6 months ago

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Posted 6 months ago

“Fantastic product, quality quality quality Not my first purchase from Shackleton and certainly won’t be my last”

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Posted 6 months ago

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Posted 6 months ago

“Lockroy Parka has been an excellent buy - very warm, some thoughtful features throughout like the press stud loops to allow for easy fastening with gloves on, huge fleece-lined pockets and variety of pocket options. One area of improvement could be the hood and a press stud option to fasten it back when not in use as the rim tends to come forward and press into back of head otherwise.”

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Posted 6 months ago

Thank you for taking the time to give us your feedback on the Lockroy Parka. We'll be sure to pass along your comments regarding the pockets and the hood to our product team. If you have any questions, please feel free to contact us at info@shackleton.com.

Posted 6 months ago

“Amazing coat, this is the best insulated jacket I've had forget North Face does not even come close. You pay for quality and this is what you get, can not praise the company enough excellent communications and excellent delivery times. If you want a jacket that looks good and stands out from the rest worth spending the money!!”

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Posted 6 months ago

Thank you for taking the time to give us your feedback on your recent order!

Posted 6 months ago

“Shackleton is one of the best if not the best high end quality apparel innovator. Great selection of the highest quality products with a strong focus on comfort and functionality with the highest level of attention to details. Better than well known high end brands.”

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Posted 6 months ago

Thank you for taking the time to share your feedback! We'll be sure to share your comments with our store team.

Posted 6 months ago

“I gave a detailed and considered feedback soon after retruning the product. If, as you say, you care it should be on your files!!! Yours A Share Holder”

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Posted 6 months ago

Thank you for sharing your feedback. We value the input of all our customers, especially those who have invested in our company, and can confirm that your comments regarding the hood and the vertical zips on the Lockroy Parka have been passed along to our Product team. We send requests for company reviews, in addition to individual product feedback, as we’re always looking for ways to improve the overall customer experience. We apologise for any confusion and thank you once again for your continued support. If you have any further questions, please don’t hesitate to contact our Client Services team at info@shackleton.com.

Posted 6 months ago

“Purchased a lovely coat and staff I spoke to over the phone and dealt with via email were excellent. Thank you”

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Posted 6 months ago

We appreciate you sharing your feedback and we're so glad we were able to assist you!

Posted 6 months ago

“Super service from the staff who helped with my query”

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Posted 6 months ago

We appreciate you sharing your feedback and are so glad we were able to assist!

Posted 6 months ago

“Love the product. Very warm. Arrived on time”

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Posted 6 months ago

Thank you for your feedback! We're so glad that the item arrived on time and that you're happy with your purchase.

Posted 6 months ago

“Beautiful coat with a real special feel every time I wear it. Fairly priced. Wouldn't mind more choice is all and perhaps a few offers.”

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Posted 6 months ago

Thank you for your feedback! We're so glad to hear you're happy with the jacket. If you haven't already, we'd advise signing up to our newsletter to stay updated on our upcoming offers and promotions.

Posted 6 months ago

Shackleton is rated 4.8 based on 847 reviews