Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 994 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

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“Quality is evident as soon as you open the box”

Helpful Report

Posted 9 months ago

We appreciate your kind feedback!

Posted 9 months ago

“Excellent jumper, made to perfection. Great customer service from Shackleton”

Helpful Report

Posted 9 months ago

We appreciate your kind feedback and we're delighted to hear that you're happy with your purchase.

Posted 9 months ago

“Great quality stuff keep you nice and warm”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback!

Posted 9 months ago

“It was really nice experience and all products that I bought remarkable and have value price. I wish I can be open a branch in Saudi Arabia in Riyadh.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, we're delighted to hear that you're happy with your purchase!

Posted 9 months ago

“I’m absolutely delighted with the hat, jumper and jacket I bought in the London store. As well as that, the staff were so lovely.”

Helpful Report

Posted 9 months ago

Thank you for your feedback - we'll be sure to share this with our store team!

Posted 9 months ago

“I have Shackleton marino thermals and a wonderful knitted cashmere sweater. All the products are of the highest quality. The thermals are a really fine knit and retain body warmth superbly. The top has a hood which acts as a comfortable neck buff when worn down and excellent base layer when worn up under my down jacket hood. The detail in the cashmere knit is true craftsmanship and makes the sweater standout as both a quality and stylish garment. It exudes luxury yet is understated. The fit is beautifully comfortable and even though the knit is substantial the sweater feels light and dynamic when worn. This is a sweater equally at home on a trek or in the lounge bar of a five star ski lodge. The Shackleton nine pointed star brand not only marks the superb quality, function and style of the garment it says something about the discerning preferences of the owner.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We appreciate your kind words. We're delighted to hear that you find our merino pieces to be stylist and high quality. We'll be sure to share your comments with our wider team.

Posted 9 months ago

“Everything by Shackleton is of the highest quality, but I do have trouble finding the most accurate size and often return to get another size that is larger or smaller than the average small, medium or large.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We'll be sure to pass along your comments regarding sizing to our product team. If you have any future queries regarding sizing, please do contact us at info@shackleton and we'd be happy to help.

Posted 9 months ago

“Fantastic product and service”

Helpful Report

Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“Recently bought the watch cap. Really good product however the label inside is placed right where the left ear is if worn with the brand badge in the right place which has meant the label needs to be cut out to make it comfortable. It would be more sensible to place the label at the back. Other products, the Ross and Rothera are excellent.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We'll be sure to share your comments regarding the placement of the label with our product team, as we're always looking for ways to improve.

Posted 9 months ago

“No thanks to Royal Mail, Shackleton have been 1st rate with everything they’ve done for me as a customer. The product is brilliant and customer service has been exemplary. I shall be a returning customer.”

Helpful Report

Posted 10 months ago

Thank you for your kind feedback and we're happy to have been of assistance!

Posted 9 months ago

“I had high expectations for the Shackleton beanie given the brand’s reputation, but the experience has been genuinely disappointing. The beanie itself is extremely tight-fitting — not in a snug, premium way, but in a restrictive, ill-fitting way that never seems to settle properly on your head. For the price point, I expected comfort and quality, not something that feels poorly proportioned. What made the situation worse was the customer service. When I reached out for support, the responses were unhelpful and didn’t offer any meaningful resolution. Instead of acknowledging the issue or providing constructive assistance, I felt I was being pushed in circles with no real interest in solving the problem. For a brand that markets itself on craftsmanship and exploration-ready gear, this fell far below expectations. Unfortunately, I wouldn’t recommend the Shackleton beanie based on my experience — both the product fit and the customer support need serious improvement.”

Helpful Report

Posted 10 months ago

“Fantastic products and great customer service - I love my merino long sleeve tshirts so soft warm and zero itch - Thank you !”

Helpful Report

Posted 10 months ago

“Lovely quality products. Superb customer service. Nevin provided prompt updates and sorted an issue with delivery. Highly recommend this retailer”

Helpful Report

Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“I have made three major purchase from Shackleton. Once in-person at the London store and two online. My in-person purchase experience was excellent. Knowledgable staff were helpful with my selections. By contrast, my two online purchases have been plagued by inordinately long purchase-to ship cycle times, each of which required multiple inquires and prodding by the customer. Once shipped, items were delivered in a reasonable time. Your products are good, but there are comparable, rival products from competitors that have a markedly more businesslike approach to product delivery. While I enjoy the design and quality of your products, your order/ship/delivery scheme is too cumbersome and will likely cause me to avoid future purchases.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your feedback. We’re really sorry that your online purchasing experience has fallen short, particularly after the excellent service you received in our London store. We’re aware of these issues and have recently moved to a new warehouse to improve order processing and provide a more reliable delivery experience going forward. We’ve reached out to you directly regarding your current order. If you have any further questions, please don’t hesitate to contact us at info@shackleton.com and we’d be happy to assist further.

Posted 10 months ago

“Excellent quality and design can't fault”

Helpful Report

Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“Was impressed when I used it on a very wet day, kept me dry all day. It is also a good looking jacket”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 10 months ago

“Visited Piccadilly shop late on Saturday evening. Staff were extremely courteous and helpful. Bought t shirt and am delighted with the quality and wearability. Fantastic range of excellent garments! Staff very knowledgeable about « The Boss »!”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're so happy to hear that our store team were able to assist you in finding the correct t-shirt.

Posted 11 months ago

“Quality products all the time.”

Helpful Report

Posted 11 months ago

Thank you for your feedback!

Posted 11 months ago

“I recently made a visit to the impressive Piccadilly Store and the customer service was wonderful. It was relaxed, knowledgeable. It was also extremely helpful as I tried on many of the lines which proofed essential as I size differently on some! I do already own several Shackleton products including two Escape Expedition Down Jackets and a Ross Down Gilet so I am already persuaded on the quality. Thank you to Jola for spending so much time searching and advising me whilst I was discovering suitable alternative sizing!”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're so happy to hear of your visit to our Piccadilly store, and we'll be sure to pass along your kind words to Jola and the rest of our store team. We hope to welcome you back to our store soon.

Posted 11 months ago

“You get what you pay for so while the prices are quite strong the quality is worth every penny. I’ve been to the shop in Piccadilly twice now and the customer experience has been absolutely the best. I will keep returning for certain. Shackleton is now my “go to” brand”

Helpful Report

Posted 11 months ago

Thank you for your kind feedback! We're so happy to hear that Shackleton is your go-to brand.

Posted 11 months ago

Shackleton is rated 4.8 based on 994 reviews