Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supreme quality. Love it will definitely order again.”

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Posted 8 months ago

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Posted 8 months ago

“Lovely quarter zip sweater, great quality and Ive been commented on how good it looks on.i would definitely recommend this product. Great service in the London shop too.”

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Posted 8 months ago

Thank you for taking the time to share your feedback with us. We're so glad to hear that you've received compliments on your jumper!

Posted 8 months ago

“Amazing quality and thought out design. Lightweight, yet gives confidence in extreme weather. Very user friendly and well put together. Absaloutley everything I needed and more.”

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Posted 9 months ago

Thank you for the feedback! We're glad the design, quality, and performance exceeded your expectations.

Posted 9 months ago

“Great quality fit and style I am a new customer and I am sure my recent purchase will not be my last!”

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Posted 9 months ago

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Posted 9 months ago

“I purchased the quest hardshell and the quality and finish are second to none. The attention to detail around the fit and finish is brilliant. I have purchased jackets for a number of years and this has the best fitting hood and does get blown away in the most gentle of breezes. It was well worth the money.”

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Posted 9 months ago

Thank you for taking the time to share your feedback! We're so glad to hear that you're happy with the quality and finish on the Quest Jacket.

Posted 9 months ago

“Last item ordered wasn’t the quality comfort expected.”

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Posted 9 months ago

Thank you for your feedback. We're sorry to hear the item didn’t meet your expectations. We've reached out to you directly to help resolve this, and we’d really appreciate it if you could share a few more details about the issue. Please don’t hesitate to contact us at info@shackleton.com if you have any further questions, as we’re keen to understand what went wrong and make it right.

Posted 9 months ago

“Bought the supernal short T-shirt. Fantastic fit and quality.”

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Posted 9 months ago

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Posted 9 months ago

“Iconic, high quality clothing with an historic aura. Practical and useful both for high lever adventures and for fine dining.”

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Posted 9 months ago

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Posted 9 months ago

“Absolutely love Shackleton as a brand and they're my go-to for cold weather clothing for many years. The quality is excellent, and has stood up to the capricious British winters very well. The customer service is second to none - on the occasion that there's a fault, they'll fix it without quibble.”

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Posted 9 months ago

Thank you for your feedback! We're so glad to hear that you're happy with the quality of our clothing and our customer service.

Posted 9 months ago

“What an exceptional bit of kit. I have wanted one of these parkas for some time so am delighted to finally get my hands on one. It’s absolute quality in every aspect, not to mention the details that demonstrate the thought that’s gone into the design.”

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Posted 9 months ago

Thank you for your feedback! We're so happy to hear that the the Lockroy Parka lived up to your expectations and that you're happy with the quality and design.

Posted 9 months ago

“well designed and thought out products that perfectly meet travel, practical, excellent warmth.”

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Posted 9 months ago

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Posted 9 months ago

“Love the colour and design of this waterproof. I look forward to putting it on. Very charming and helpful staff in Piccadilly store.”

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Posted 10 months ago

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Posted 10 months ago

“Great quality clothing Shackleton it keeps you nice and snug”

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Posted 10 months ago

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Posted 10 months ago

“Lovely shop, lovely people serving and great brand. Keep it up”

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Posted 10 months ago

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Posted 10 months ago

“This is a high quality product. The very best!”

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Posted 10 months ago

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Posted 10 months ago

“Bought a Lockroy parka. It’s an exceptional winter coat, well made and rugged for all conditions. Superbly warm and in the flesh is as true to the website pictures as it can be. Couldn’t be happier with my purchase.”

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Posted 10 months ago

We appreciate your feedback on the Lockroy Parka!

Posted 10 months ago

“Amazing product”

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Posted 10 months ago

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Posted 10 months ago

“Bought the Pilot jacket. Fantastic product. Great service in store. Highly recommend.”

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Posted 10 months ago

Thank you for your feedback. We're so glad to hear you're happy with the product and your experience at our store!

Posted 10 months ago

“Quality product”

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Posted 10 months ago

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Posted 10 months ago

“Really well-made garments and excellent customer service”

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Posted 10 months ago

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Posted 10 months ago

Shackleton is rated 4.8 based on 935 reviews