Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 666 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

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Posted 7 months ago

Thank you so much. Your support means a lot.

Posted 7 months ago

“Great products and a firm with a real sense of purpose.”

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Posted 7 months ago

Thank you for your comments.

Posted 7 months ago

“Great material, with attention to detail and built to last.”

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Posted 7 months ago

That's great. Thank you

Posted 7 months ago

“Purchased the Vostok parka recently (July) as a sale item so not been cold enough to use yet. Quality and fit seem good, could do with side hand warmer pockets though. Apart from that looks and feels great - off to Scotland next month so will give it a test run then!”

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Posted 8 months ago

Thank you. Have a great time and do let us know how you get on.

Posted 8 months ago

“Taking the sweater to the High Canadian Arctic and Greenland in a week’s time. Will report back on usage experience!”

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Posted 9 months ago

Please do and have an amazing trip!

Posted 8 months ago

“Fantastic clothing, nice to wear, great to look at. Just wish Id got one of those canvas smocks before they went off sale!”

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Posted 9 months ago

Thank you for your review. Sorry for the disappointment. Lots of new product launches to come this year so keep an eye out and be sure to join our mailing list if you haven't already.

Posted 9 months ago

“excellent equipment”

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Posted 10 months ago

Thank you

Posted 10 months ago

“Well, because I am a complete muppet I washed it in the machine on a wool setting and shrunk so I have had to secretly buy him another and hope he does not notice. Next time most definately the dry cleaners!”

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Posted 10 months ago

Thanks for sharing your experience. Our products certainly last a lot longer if you follow the care instructions!

Posted 10 months ago

“Amazing clothing, great quality and I’m extremely impressed with the base layer (Nelson), jumper (Hero) and jackets (Challenger Expedition Pulk and Centenary Explorer Jacket) I have. I like fact that they draw their inspiration from a legend of an explorer.”

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Posted 10 months ago

Thank you so much for your feedback.

Posted 10 months ago

“Fantastic quality and very good fitting”

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Posted 11 months ago

Super! Thank you.

Posted 11 months ago

“CHALLENGER Expedition Pulk Jacket Very impressed with the jacket, the quality and service is top notch as per usual. I own a few pieces from Shackleton and it’s an amazing brand. I’ve just not had time to use it yet due to the weather being so good.”

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Posted 11 months ago

Would love your feedback once you're put it to the test!

Posted 11 months ago

“Recently purchased the Centenary Explorer jacket and I'm impressed. Well made and fits great.”

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Posted 11 months ago

That's great! Thank you.

Posted 11 months ago

“Fantastic customer service, absolutely love the jacket !”

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Posted 1 year ago

Thank you. That means a lot.

Posted 1 year ago

“Amazing jacket, will definitely buy again.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Love the products, love the brand. I am lucky to have purchased several items over the last few years and all of them are quality garments designed to be practical whether thats on the peaks or the park.”

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Posted 1 year ago

Thank you so much for your support.

Posted 1 year ago

“These are great products hat are built around the legacy of histories greatest leader and explorer. Made to withstand the elements whilst honouring the memory of a great man.”

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Posted 1 year ago

Many thanks.

Posted 1 year ago

“Quality is top”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Absolutely love my Escape jacket, it's incredibly warm and looks awesome. The quality of all products is to such a high standard and their customer service was so helpful in selecting the right jacket.”

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Posted 1 year ago

Really pleased. Thank you.

Posted 1 year ago

“Quality product, husband very happy with it, and always reluctant to take it off ! Lovely to have quality British products that do the perfect job on our typical weather - dog walking has definitely become warmer as a result !”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“The packaging and presentation was what I was testing as a potential investor. I was very underwhelmed. I only purchased an undershirt and it seemed fine. Functional, not premium. The whole experience was far less luxurious than the website’s slick aesthetic and product pricing had suggested.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and it is understandable why you would be underwhelmed. It looks from your picture like our original packaging has been damaged in transit and has been replaced by DHL packaging at some point on its journey to you in Australia. Please be assured that we take the utmost care in the packing and presentation of every order but unfortunately on this occasion it looks like our shipping partner has been less than careful. Please accept our sincere apologies.

Posted 1 year ago

Shackleton is rated 4.8 based on 666 reviews