Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 946 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love Shackleton as a brand and they're my go-to for cold weather clothing for many years. The quality is excellent, and has stood up to the capricious British winters very well. The customer service is second to none - on the occasion that there's a fault, they'll fix it without quibble.”

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Posted 1 year ago

Thank you for your feedback! We're so glad to hear that you're happy with the quality of our clothing and our customer service.

Posted 1 year ago

“What an exceptional bit of kit. I have wanted one of these parkas for some time so am delighted to finally get my hands on one. It’s absolute quality in every aspect, not to mention the details that demonstrate the thought that’s gone into the design.”

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Posted 1 year ago

Thank you for your feedback! We're so happy to hear that the the Lockroy Parka lived up to your expectations and that you're happy with the quality and design.

Posted 1 year ago

“well designed and thought out products that perfectly meet travel, practical, excellent warmth.”

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Posted 1 year ago

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Posted 1 year ago

“Love the colour and design of this waterproof. I look forward to putting it on. Very charming and helpful staff in Piccadilly store.”

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Posted 1 year ago

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Posted 1 year ago

“Great quality clothing Shackleton it keeps you nice and snug”

Shackleton 5 star review on 28th April 2025

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Posted 1 year ago

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Posted 1 year ago

“Lovely shop, lovely people serving and great brand. Keep it up”

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Posted 1 year ago

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Posted 1 year ago

“This is a high quality product. The very best!”

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Posted 1 year ago

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Posted 1 year ago

“Bought a Lockroy parka. It’s an exceptional winter coat, well made and rugged for all conditions. Superbly warm and in the flesh is as true to the website pictures as it can be. Couldn’t be happier with my purchase.”

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Posted 1 year ago

We appreciate your feedback on the Lockroy Parka!

Posted 1 year ago

“Amazing product”

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Posted 1 year ago

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Posted 1 year ago

“Bought the Pilot jacket. Fantastic product. Great service in store. Highly recommend.”

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Posted 1 year ago

Thank you for your feedback. We're so glad to hear you're happy with the product and your experience at our store!

Posted 1 year ago

“Quality product”

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Posted 1 year ago

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Posted 1 year ago

“Really well-made garments and excellent customer service”

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Posted 1 year ago

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Posted 1 year ago

“Great product really happy with it.”

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Posted 1 year ago

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Posted 1 year ago

“Good product. Well sold”

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Posted 1 year ago

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Posted 1 year ago

“Fantastic product, seems a bit expensive at first, but I would rather pay and get a great quality product that makes me feel so good when I wear it. It has been my go to jacket during the winter.”

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Posted 1 year ago

We appreciate you taking the time to share your feedback with us!

Posted 1 year ago

“I am really pleased with the jacket it’s warm stylish and well priced”

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Posted 1 year ago

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Posted 1 year ago

“I bought the Pilot jacket at full price a day before it's price was reduced by 30%. The response from customer support was that I could return it if it was in perfect condition with the labels attached. I'd worn it alreadyso that was not an option. In week two of owning this high quality jacket I noticed a draught coming from the pocket area and on inspection the stitiching on the inner pocket lining is unstitched. The jacket is generally good but the lack of reasonable customer service and the quality of the stitching leaves me disappointed with the brand.”

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Posted 1 year ago

Thank you for your feedback, and we sincerely apologise for your experience, as it doesn't reflect the high standards of customer service and product quality we strive to maintain. We have contacted you directly to address this issue, but if you have any additional questions, please feel free to reach out to us at info@shackleton.com.

Posted 1 year ago

“Exceptional product and service.”

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Posted 1 year ago

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Posted 1 year ago

“My second Caird, in a different colour. A lovely soft, warm and well fitting jumper I’d recommend to anyone. The fact I own two tells its own story!”

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Posted 1 year ago

We're so glad to hear that you love your Caird Jumper enough to buy two! Thank you for your feedback.

Posted 1 year ago

“Ordered two caird sweaters, both of which are very comfy, cosy and warm. Customer service has also been excellent throughput”

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Posted 1 year ago

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Posted 1 year ago

Shackleton is rated 4.8 based on 946 reviews