Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

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Posted 10 months ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 10 months ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 10 months ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 10 months ago

“Great quality products and design”

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Posted 11 months ago

Thank you for sharing your feedback!

Posted 10 months ago

“Very high quality products. A joy to wear and make the outdoors a joy to be in. I have purchased a number of products over recent years. Only once did I have to register a concern which was dealt with swiftly, professionally and very fairly.”

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Posted 11 months ago

Thank you so much for taking the time to give us your feedback, we're so glad to hear you've been happy with the orders and customer service you've received over the past few years.

Posted 11 months ago

“Brilliant Shackleton sweater. My 30 yr old son loves it. Company was efficient, professional and a pleasure to deal with. Highly recommended.”

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Posted 11 months ago

We appreciate you taking the time to give us your feedback and we're so happy to hear that your son loves the sweater!

Posted 11 months ago

“Immaculate service & help trying on various sizes. Pilot jacket is such a high quality item - 5*’s”

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Posted 11 months ago

We appreciate you sharing your feedback, so glad to hear you love the Pilot Jacket!

Posted 11 months ago

“Love their stuff. Have 3 sweaters and a gilet now plus a few base layers for good measure.”

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Posted 11 months ago

Thank you for taking the time to share your feedback! We're so glad to hear you love our sweaters.

Posted 11 months ago

“Bought the Lister Merino Long Sleeve T-shirt Women as wanted a thin but warm base-layer. It is perfect - soft, easy to wear under other clothing and great for warmth without bulk. Bought in store and the in-store staff were extremely helpful. It does come up bigger than I expected so I ended up buying a small and was glad to have the chance to try on different sizes. Washes really well too.”

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Posted 11 months ago

We appreciate you taking the time to share your feedback with us. We're so glad that our store team were able to assist you, and that you're happy with the Lister Merino.

Posted 11 months ago

“Another top quality product.”

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Posted 11 months ago

Thank you for taking the time to give us your feedback!

Posted 11 months ago

“Great quality products”

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Posted 11 months ago

Thank you for taking the time to share your feedback!

Posted 11 months ago

“Excellent product but pricey.”

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Posted 11 months ago

We appreciate you taking the time to give us your feedback!

Posted 11 months ago

“Outstanding quality snug fit light and very warm.”

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Posted 11 months ago

Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with the quality of the items.

Posted 11 months ago

“I purchased my first Shackleton product after visiting the store in London. I am experienced in the outdoor clothing world, and purchase outdoor clothing for another nations military. I found my product was nice, but slightly overpriced to compete with other brands. I will consider Shackleton in the future and would buy more if the prices come down a bit more. The London store staff were extremely friendly and spoke well of the owner.”

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Posted 11 months ago

Thank you for sharing your feedback with us, we're so glad you enjoyed our visit to the store.

Posted 11 months ago

“Top quality technical clothing.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback!

Posted 11 months ago

“I recently bought the Halley jacket, fit is good and the jacket is generally well made and the quality of materials good. However the zip extension on the main zip broke off within 3 weeks of owning the jacket. This was dealt with quickly by customer services and a replacement sent out, but not what I was expecting after such a brief period.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback on your recent purchase. We're sorry to hear of the issue with the zip extension on your coat as this does not sound like our usual standard, however we're glad that we were able to resolve the issue for you. Sometimes issues do occur, but we always try to rectify the issue swiftly and to our customer's satisfaction. If you have any further issues, please do not hesitate to get into contact and we'd be happy to advise further.

Posted 1 year ago

“Lovely quality sweater. Bought it for my husbands birthday and he’s extremely happy with it. Delivery was fast. Very happy with purchase and service. Just wish they could cater a larger range for women. I highly recommend Shackleton and no doubt will order again.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us, we're so glad that you're happy with your purchase. We do have plans to extend our women's range in the future, so we'd advise signing up to our newsletter to stay updated on our collections!

Posted 1 year ago

“Given Ernest Shackleton is one of the great britons I always meant to go into the London shop when I came to visit. I'm glad I did this time in so many ways. First their products are stylish, reasonably priced and by the very nature niche. The staff are very helpful not merely taking sales etc, but they are passionate about the brand and the man (Ernest Shackleton), Their enthusiasm bred enthusiasm in me (win-win). Bought a couple of items which I'll wear with pride/pleasure. I always visit this shop/brand now. The best!”

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Posted 1 year ago

We appreciate your feedback and we're so glad to hear about your positive experience at our store! We'll be sure to share this with the rest of our team.

Posted 1 year ago

“First purchase of mine from Shackleton. T Shirt is very comfortable and material is good quality. Price very good.”

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Posted 1 year ago

Thank you for sharing your feedback with us on your first purchase. We hope you love the t-shirt!

Posted 1 year ago

“Purchased two Heath Merino T Shirts and really happy with the quality, definitely will be buying more Shackleton products as they are first class, having visited the shop in London the staff were very knowledgeable on the history of the name and the products.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're so glad you're happy with your two Heath Merino T Shirts and that you enjoyed your trip to our London store!

Posted 1 year ago

“I do like the Shackleton clothes and designs. The material is very good quality and they’re wearable in multi weather seasons. The colours are nice too.”

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Posted 1 year ago

We appreciate your feedback!

Posted 1 year ago

Shackleton is rated 4.8 based on 880 reviews