Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 904 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th January 2026

Jorge Vazquez Oria

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tested the Rothera , mostly in a city environment , great feel and quality.”

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Posted 1 year ago

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Posted 1 year ago

“While many of the Shackleton products are styled beautifully, I don’t see it as a fashion brand. It's an expedition equipment brand! That means the high price you pay goes into the very best in quality, design, practicality and longevity. You'll also be wearing something unique that will actually work at keeping you warm, while also giving you freedom to work, hike and explore in any weather at any temperature. Together with quality equipment the delivery, pre & post-sales support are first class.”

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Posted 1 year ago

Thank you for sharing your feedback. We're so glad to hear that you're happy with the quality of our delivery, products and customer service.

Posted 1 year ago

“Jacket is good but I don’t think it would, work in the Arctic, the zip is very hard to do even without gloves, I’ve tryed it without gloves, and it doesn’t sit right, I wouldn’t like to try it with gloves on”

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Posted 1 year ago

Thank you for taking the time to give us your feedback on the Rothera Jacket. The Rothera is designed as a mid-layer, meaning it can be combined with heavy duty parkas and waterproofs to extend expedition-grade protection. If you feel that the zip is unusally stiff, we'd be happy to help you arrange an exchange, as long as the jacket is unworn. If you require any further assistance, please contact us at info@shackleton.com and we'd be happy to help.

Posted 1 year ago

“Sweater came with a one year warranty. A small hole appeared on the underside of the arm and I was advised that it could be repaired under warranty. I spent nearly £10 returning it to be told that I’d caught it on something and caused the damage. The position of the hole would make that very difficult and there is no loose threads which I’d expect. I’m expected to pay £30 (including return postage - generous) to get my item back. That would mean a spend of £40. What is the point of the warranty? I’ve purchased seven Shackleton items so far and I think that might be it now.”

Helpful Report

Posted 1 year ago

Dear Rob, We appreciate you taking the time to give us your feedback and apologise for any inconvenience. We've sent you an email to resolve this with you regarding this directly, however if you have any further questions, please don't hesitate to contact info@shackleton.com and we'd be happy to assist. Best wishes, Shackleton Customer Service

Posted 1 year ago

“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 1 year ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 1 year ago

“Great quality products and design”

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Posted 1 year ago

Thank you for sharing your feedback!

Posted 1 year ago

“Very high quality products. A joy to wear and make the outdoors a joy to be in. I have purchased a number of products over recent years. Only once did I have to register a concern which was dealt with swiftly, professionally and very fairly.”

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Posted 1 year ago

Thank you so much for taking the time to give us your feedback, we're so glad to hear you've been happy with the orders and customer service you've received over the past few years.

Posted 1 year ago

“Brilliant Shackleton sweater. My 30 yr old son loves it. Company was efficient, professional and a pleasure to deal with. Highly recommended.”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback and we're so happy to hear that your son loves the sweater!

Posted 1 year ago

“Immaculate service & help trying on various sizes. Pilot jacket is such a high quality item - 5*’s”

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Posted 1 year ago

We appreciate you sharing your feedback, so glad to hear you love the Pilot Jacket!

Posted 1 year ago

“Love their stuff. Have 3 sweaters and a gilet now plus a few base layers for good measure.”

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Posted 1 year ago

Thank you for taking the time to share your feedback! We're so glad to hear you love our sweaters.

Posted 1 year ago

“Bought the Lister Merino Long Sleeve T-shirt Women as wanted a thin but warm base-layer. It is perfect - soft, easy to wear under other clothing and great for warmth without bulk. Bought in store and the in-store staff were extremely helpful. It does come up bigger than I expected so I ended up buying a small and was glad to have the chance to try on different sizes. Washes really well too.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your feedback with us. We're so glad that our store team were able to assist you, and that you're happy with the Lister Merino.

Posted 1 year ago

“Another top quality product.”

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Posted 1 year ago

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Posted 1 year ago

“Great quality products”

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Posted 1 year ago

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Posted 1 year ago

“Excellent product but pricey.”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback!

Posted 1 year ago

“Outstanding quality snug fit light and very warm.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with the quality of the items.

Posted 1 year ago

“I purchased my first Shackleton product after visiting the store in London. I am experienced in the outdoor clothing world, and purchase outdoor clothing for another nations military. I found my product was nice, but slightly overpriced to compete with other brands. I will consider Shackleton in the future and would buy more if the prices come down a bit more. The London store staff were extremely friendly and spoke well of the owner.”

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Posted 1 year ago

Thank you for sharing your feedback with us, we're so glad you enjoyed our visit to the store.

Posted 1 year ago

“Top quality technical clothing.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback!

Posted 1 year ago

“I recently bought the Halley jacket, fit is good and the jacket is generally well made and the quality of materials good. However the zip extension on the main zip broke off within 3 weeks of owning the jacket. This was dealt with quickly by customer services and a replacement sent out, but not what I was expecting after such a brief period.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback on your recent purchase. We're sorry to hear of the issue with the zip extension on your coat as this does not sound like our usual standard, however we're glad that we were able to resolve the issue for you. Sometimes issues do occur, but we always try to rectify the issue swiftly and to our customer's satisfaction. If you have any further issues, please do not hesitate to get into contact and we'd be happy to advise further.

Posted 1 year ago

“Lovely quality sweater. Bought it for my husbands birthday and he’s extremely happy with it. Delivery was fast. Very happy with purchase and service. Just wish they could cater a larger range for women. I highly recommend Shackleton and no doubt will order again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us, we're so glad that you're happy with your purchase. We do have plans to extend our women's range in the future, so we'd advise signing up to our newsletter to stay updated on our collections!

Posted 1 year ago

Shackleton is rated 4.8 based on 904 reviews