Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very warm great fit”

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Posted 1 year ago

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Posted 1 year ago

“Gostei muito dos produtos sua qualidade embora tenhaachado caros”

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Posted 1 year ago

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Posted 1 year ago

“Ross down gilet,excellent item well made,not cheap but quality never is”

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Posted 1 year ago

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Posted 1 year ago

“Husband loves your products so it’s a safe site for me to shop on for gifts! Lovely quality.”

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Posted 1 year ago

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Posted 1 year ago

“Superb item (Beanie hat) precisely as advertised.”

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Posted 1 year ago

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Posted 1 year ago

“Shackleton is my first go-to every time for knitwear and outerwear, from base layers to lightweight jumpers, heavier weight chunky knits and my really exceptional parka coat. Quality is always first rate, great design, great service and beautifully presented and packaged. Also good to support an independent British brand.”

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Posted 1 year ago

Thank you for your feedback! We're so glad to hear you're happy with your purchases. We'll be sure to share your comments regarding the colours with our product team, as we're always looking for ways to improve.

Posted 1 year ago

“Husband loves your brand - he is delighted with his jacket, it fits perfectly, looks great and keeps him toasty warm so overall delighted with the products and your service and delivery were fab, highly recommended, very happy husband and brownie points galore as a wife for my purchase !”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback. We're so glad to hear that your husband loves his jacket!

Posted 1 year ago

“I really like this stuff it keeps me warm stylish the fit is perfect and good movement when wearing it”

Shackleton 5 star review on 12th January 2025

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Posted 1 year ago

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Posted 1 year ago

“I love everything about this gillet. The Iconic Shackleton name, the quality of the clothing, right down to the box the item came in.”

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Posted 1 year ago

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Posted 1 year ago

“Great products and worth the investment.”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback. We're sorry to hear you've received the wrong item as this certainly doesn't sound like our usual standard. If you could please send us a photo of the item you've received to info@shackleton.com we can investigate this further and flag with our team. Please do let us know if you require any assistance in generating a return or an exchange.

Posted 1 year ago

“Excellent. Love the quality of the products and always superb service.”

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Posted 1 year ago

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Posted 1 year ago

“Great high quality item, very snug fit and warm, would highly recommend.”

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Posted 1 year ago

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Posted 1 year ago

“Simple, as a chap that loves the outdoors but not the Cold i bought this jacket on blind faith and boy has it paid off - so much so, that even wear it on my Motorcycle!”

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Posted 1 year ago

Thank you for your feedback, we're so glad to hear you're happy with your purchase!

Posted 1 year ago

“Was lucky enough to be given the Hannan Ultralight Down Gilet for Christmas. Lightweight but warm, top quality and perfect to wear as a mid-layer under a coat for extra warmth but also very smart to wear over a jumper as the top layer in warmer weather. The microfleece chin guard is a great addition as can zip it right up over your mouth in cold weather without it being uncomfortable. Great to be able to pack it into the stuff sack provided for travelling. Very well designed gilet - absolutely love it.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the Hannan Gilet!

Posted 1 year ago

“High end clothing made with entusiasm and dedication with genuine polar hero legacy.”

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Posted 1 year ago

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Posted 1 year ago

“I carried out a lot of research before purchasing my Shackleton Lockroy Parks winter jacket, including trying on various jackets from different companies. In my opinion, the Shackleton exceeds Canda Goose because it's 100% waterproof and also exceeds the Arc'teryx winter jackets. The Shackleton is a class above all these and more, you'll need to try one on to see why. Although not cheap, it's an excellent well made and extremely comfortable, cozy jacket that I love wearing on cold days. It'll not be my last Shackleton jacket....!”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback and we're so glad to hear you're happy with purchase.

Posted 1 year ago

“The product, packaging and service was excellent. Extreamly happy with my gilet.”

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Posted 1 year ago

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Posted 1 year ago

“Great service at Picadilly store. Wonderfully warm sweaters and down jacket which look super cool. Needed some extra info.”

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Posted 1 year ago

Thank you for sharing your feedback! We're so glad to hear you were happy with your purchase and our service at the Piccadilly store.

Posted 1 year ago

“Functional with style, products - excellent quality and looking forward to trying more in the future.”

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Posted 1 year ago

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Posted 1 year ago

“Fantastic product, quality quality quality Not my first purchase from Shackleton and certainly won’t be my last”

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Posted 1 year ago

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Posted 1 year ago

Shackleton is rated 4.8 based on 935 reviews