Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“feels and looks quality , great fit.....many admiring comments”

Helpful Report

Posted 1 year ago

Great. Thanks for your comments.

Posted 1 year ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

Helpful Report

Posted 1 year ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 1 year ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

Helpful Report

Posted 1 year ago

Thank you so much for your comments.

Posted 1 year ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

Helpful Report

Posted 1 year ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback.

Posted 1 year ago

“Well made and does keep me warm.”

Helpful Report

Posted 1 year ago

Great.

Posted 1 year ago

“Good product … Size up would be my advice”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“This is for order #16171 The Brompton Merino Beanie arrive a bit crumpled and I wondered if was a return. As it was the end of season and I just couldn’t be bothered to make a fuss, it took it as a loss and helped make up my mind to be reluctant to purchase clothing online. The irony is that I am a proud owner, and a constant user, of your Rothera jacket which I bought in person at the Piccadilly store. I ordered the beanie to wear with the jacket. I have used the beanie twice. Disappointed about the condition the beanie. I would recommend in person purchases for your jackets.”

Helpful Report

Posted 1 year ago

I'm really sorry that you order didn't reach you in perfect condition. We completely understand how this would be disappointing. Our CX team will contact you to arrange a replacement.

Posted 1 year ago

“Very comfortable well fitting jacket,looks very durable”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“The Shackleton shop on Picadilly is inspiring and the Blue Hero jumper I bought is great!”

Helpful Report

Posted 1 year ago

Thanks so much

Posted 1 year ago

“Bought in store - very friendly staff. The cut of the gilet is terrific - fitted but not too tight. The hand warming pockets are top notch too. Wish I had picked up the Shackleton moleskine too- can't see it online!”

Helpful Report

Posted 1 year ago

Thank you for your feedback

Posted 1 year ago

“Happy with the purchase, quality coat”

Helpful Report

Posted 1 year ago

Thank you.

Posted 1 year ago

“Outstanding jacket and excellent quality. Highly recommended.”

Helpful Report

Posted 1 year ago

Many thanks

Posted 1 year ago

“Great quality clothing looks like it will last a long time”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

Helpful Report

Posted 1 year ago

Thank you very much.

Posted 1 year ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

Helpful Report

Posted 1 year ago

Thank you so much for your comments

Posted 1 year ago

“Impressive jacket with excellent service”

Helpful Report

Posted 1 year ago

Thank you.

Posted 1 year ago

Shackleton is rated 4.8 based on 847 reviews