Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product … Size up would be my advice”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

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Posted 1 year ago

Thank you

Posted 1 year ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“This is for order #16171 The Brompton Merino Beanie arrive a bit crumpled and I wondered if was a return. As it was the end of season and I just couldn’t be bothered to make a fuss, it took it as a loss and helped make up my mind to be reluctant to purchase clothing online. The irony is that I am a proud owner, and a constant user, of your Rothera jacket which I bought in person at the Piccadilly store. I ordered the beanie to wear with the jacket. I have used the beanie twice. Disappointed about the condition the beanie. I would recommend in person purchases for your jackets.”

Helpful Report

Posted 1 year ago

I'm really sorry that you order didn't reach you in perfect condition. We completely understand how this would be disappointing. Our CX team will contact you to arrange a replacement.

Posted 1 year ago

“Very comfortable well fitting jacket,looks very durable”

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Posted 1 year ago

Thank you

Posted 1 year ago

“The Shackleton shop on Picadilly is inspiring and the Blue Hero jumper I bought is great!”

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Posted 1 year ago

Thanks so much

Posted 1 year ago

“Bought in store - very friendly staff. The cut of the gilet is terrific - fitted but not too tight. The hand warming pockets are top notch too. Wish I had picked up the Shackleton moleskine too- can't see it online!”

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Posted 1 year ago

Thank you for your feedback

Posted 1 year ago

“Happy with the purchase, quality coat”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Outstanding jacket and excellent quality. Highly recommended.”

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Posted 1 year ago

Many thanks

Posted 1 year ago

“Great quality clothing looks like it will last a long time”

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Posted 1 year ago

Thank you

Posted 1 year ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

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Posted 1 year ago

Thank you very much.

Posted 1 year ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

Helpful Report

Posted 1 year ago

Thank you so much for your comments

Posted 1 year ago

“Impressive jacket with excellent service”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Highest quality materials beautifully designed and manufactured. You won’t find better clothing for watching sport outside in the depths of winter.”

Helpful Report

Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“I like my Shackleton jacket (don’t love it), mainly because it is too small for me. V disappointed, to be honest.”

Helpful Report

Posted 1 year ago

Sorry to hear the jacket wasn't a perfect fit. We do offer free returns and exchanges within 30 days of purchase as long as the item is unused. Please see our Returns policy for more information https://shackleton.com/pages/shipping or contact our customer services team on info@shackleton.com

Posted 1 year ago

“I was extremely pleaseed with the responsiveness and effective communications with Shackleton's staff. Of course, I was also delighted by their clothing, which I intend to wear on a trek in Nepal next year.”

Helpful Report

Posted 1 year ago

Thank you for your comments. Have a fabulous trip!

Posted 1 year ago

“The gillet is really nicely made, as you’d expect at this price point. It’s warm enough, but not warm?!?! There are a few bits I’d tweak… Shackleton should have more confidence in the branding and not feel the need to emblazon the piece with the name/stories. The hemming and the ‘story’ labels are a bit much. It’s already a nice garment, it doesn’t need the extra waffle…”

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Posted 1 year ago

Thank you for your feedback

Posted 1 year ago

“Have been using them for years now and each year they improve no matter what. You buy the best jacket in the world this year and next year you can count on there being an improvement on it again.”

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Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“I had the Haakon Parka. I very much appreciate the firm fabric and the down filling. I little bit annyoing is the fact that the hook and loop fastener is so adhesive that it immediately sticks to other garments like a pullover when you put the parka on.”

Helpful Report

Posted 1 year ago

Thank you for your comments. We have taken on board feedback on the velcro and this has been altered for newer additions.

Posted 1 year ago

“Love the product,and I'm always getting compliments on how nice the coat is”

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Posted 1 year ago

Lovely to hear.

Posted 1 year ago

Shackleton is rated 4.8 based on 880 reviews