Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great service in the Piccadilly store”

Helpful Report

Posted 1 year ago

Brilliant! Thank you.

Posted 1 year ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

Helpful Report

Posted 1 year ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“Jacket received as expected. Great piece, very pleased.”

Helpful Report

Posted 1 year ago

Thank you, pleased to hear that.

Posted 1 year ago

“absolutely best coat ever owned and there have been many”

Helpful Report

Posted 1 year ago

Fantastic to hear that. Thank you.

Posted 1 year ago

“Excellent quality and first class customer service”

Helpful Report

Posted 1 year ago

Thank you so much.

Posted 1 year ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

Helpful Report

Posted 1 year ago

Brilliant! Thank you for your comments.

Posted 1 year ago

“I bought the Rothera in Navy. LOVE it. Comfy and warm. Maybe a tad stiff in comparison to my Canada Goose but at half the price more than worth it. I recommend it highly”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

Helpful Report

Posted 1 year ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 1 year ago

“Impressive quality and service”

Helpful Report

Posted 1 year ago

Super!

Posted 1 year ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

Helpful Report

Posted 1 year ago

Boring is good, thank you for taking the time to comment.

Posted 1 year ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

Helpful Report

Posted 1 year ago

Great to hear! Thank you for sharing.

Posted 1 year ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

Helpful Report

Posted 1 year ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 1 year ago

“Excellent product and service.Well worth the money and lovely and warm”

Helpful Report

Posted 1 year ago

That's great, thank you.

Posted 1 year ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback.

Posted 1 year ago

“My second jacket, 100% the best in class..”

Helpful Report

Posted 1 year ago

Brilliant! Thank you so much.

Posted 1 year ago

“I purchased the Rothera after much research. Other jackets I considered were from Rab, Patagonia, North Face and Canada Goose. The Rothera seemed much more substantial than Patagonia, Rab, and NF and much more stylish and functional for action than Canada Goose (and for about 30-40% less). In the end, I couldn't be happier about my purchase. The Rothera is warm, fits great; I can move in it. It looks fabulous on. the pockets are cozy, the hood is substantial. The details are spot on. It may not pack down quite as small as an ultra-light puffer but that was not what I was after.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback.

Posted 1 year ago

“Purchased the Rothera jacket, service was quick & efficient. The jacket is so warm and will definitely purchase another item from Shackleton in the future.”

Helpful Report

Posted 1 year ago

Great. Many thanks for your comments.

Posted 1 year ago

Shackleton is rated 4.8 based on 847 reviews