Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“Great quality products and made to a high standard!”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Great quality and the bringer of good luck for my fishing.”

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Posted 1 year ago

That will be the sprinkling of magic in the finishing process ;)

Posted 1 year ago

“Shackleton, one of the most influential companies on the palnet.”

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Posted 1 year ago

That's lovely of you to say. Thank you.

Posted 1 year ago

“Your T-shirts are excellent........... Please make loads more please please please..........................”

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Posted 1 year ago

Thank you. We certainly hope to!

Posted 1 year ago

“Brilliant service. Quality item. Regards Mike 🍺”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I like my Merino tops, but the grey one arrived with a snag on the right sleeve”

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Posted 1 year ago

We're really sorry to hear that it didn't arrive with you in perfect condition. Please do get in touch with our customer services team so we can resolve this for you. They can be contacted on info@shackleton.com or 0208 1380212.

Posted 1 year ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent company with top quality clothing”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 1 year ago

Fantastic. Thank you for your comments.

Posted 1 year ago

“The cap is nice and warm, unfortunately this winter has been so mild, I have not been able to try out the wool sweater!”

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Posted 1 year ago

The time will come! Thank you for your comments.

Posted 1 year ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Great products and great service in the Piccadilly store”

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Posted 1 year ago

Brilliant! Thank you.

Posted 1 year ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

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Posted 1 year ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 1 year ago

“Good product”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Jacket received as expected. Great piece, very pleased.”

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Posted 1 year ago

Thank you, pleased to hear that.

Posted 1 year ago

“absolutely best coat ever owned and there have been many”

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Posted 1 year ago

Fantastic to hear that. Thank you.

Posted 1 year ago

“Excellent quality and first class customer service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

Shackleton is rated 4.8 based on 880 reviews