Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 947 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 947 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“feels and looks quality , great fit.....many admiring comments”

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Posted 2 years ago

Great. Thanks for your comments.

Posted 2 years ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

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Posted 2 years ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 2 years ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

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Posted 2 years ago

Thank you so much for your comments.

Posted 2 years ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

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Posted 2 years ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

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Posted 2 years ago

Many thanks for your feedback.

Posted 2 years ago

“Well made and does keep me warm.”

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Posted 2 years ago

Great.

Posted 2 years ago

“Good product … Size up would be my advice”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

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Posted 2 years ago

Thank you

Posted 2 years ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“This is for order #16171 The Brompton Merino Beanie arrive a bit crumpled and I wondered if was a return. As it was the end of season and I just couldn’t be bothered to make a fuss, it took it as a loss and helped make up my mind to be reluctant to purchase clothing online. The irony is that I am a proud owner, and a constant user, of your Rothera jacket which I bought in person at the Piccadilly store. I ordered the beanie to wear with the jacket. I have used the beanie twice. Disappointed about the condition the beanie. I would recommend in person purchases for your jackets.”

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Posted 2 years ago

I'm really sorry that you order didn't reach you in perfect condition. We completely understand how this would be disappointing. Our CX team will contact you to arrange a replacement.

Posted 2 years ago

“Very comfortable well fitting jacket,looks very durable”

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Posted 2 years ago

Thank you

Posted 2 years ago

“The Shackleton shop on Picadilly is inspiring and the Blue Hero jumper I bought is great!”

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Posted 2 years ago

Thanks so much

Posted 2 years ago

“Bought in store - very friendly staff. The cut of the gilet is terrific - fitted but not too tight. The hand warming pockets are top notch too. Wish I had picked up the Shackleton moleskine too- can't see it online!”

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Posted 2 years ago

Thank you for your feedback

Posted 2 years ago

“Happy with the purchase, quality coat”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“Outstanding jacket and excellent quality. Highly recommended.”

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Posted 2 years ago

Many thanks

Posted 2 years ago

“Great quality clothing looks like it will last a long time”

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Posted 2 years ago

Thank you

Posted 2 years ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

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Posted 2 years ago

Thank you very much.

Posted 2 years ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

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Posted 2 years ago

Thank you so much for your comments

Posted 2 years ago

“Impressive jacket with excellent service”

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Posted 2 years ago

Thank you.

Posted 2 years ago

Shackleton is rated 4.8 based on 947 reviews