Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 994 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional products with style and endurance. I know because I have been wearing an original hero jumper for nearly a decade and it still looks great!”

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Posted 2 years ago

That's great to hear. Thank you so much.

Posted 2 years ago

“My interaction with Shackleton from start to finish was excellent, information on the product sizing, ease of purchase, information on delivery….. product itself as expected from a premier brand is first class, the jackets design, material quality and stylish finish leaves you knowing you have bought something a little different to the other jackets on the markets at similar pricing…. With Shackleton Your not following the fashion trends of the everyday sheep your setting your own”

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Posted 2 years ago

Thank you very much for your feedback. It means a lot to us.

Posted 2 years ago

“Really please with the quality.”

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Posted 2 years ago

We appreciate your comment

Posted 2 years ago

“Très contente de ma doudoune sans manche, un produit de qualité !”

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Posted 2 years ago

Merci beaucoup!

Posted 2 years ago

“Best jacket ever!”

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Posted 2 years ago

Brilliant! Thank you

Posted 2 years ago

“A first class company with first class clothing products. I have yet to find anything better on the market than my Shackleton Parka.”

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Posted 2 years ago

Thank you very much for your comments

Posted 2 years ago

“A huge disappointment”

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Posted 2 years ago

We're really sorry to hear of your disappointment and a member of our Customer Services team will be in touch.

Posted 2 years ago

“feels and looks quality , great fit.....many admiring comments”

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Posted 2 years ago

Great. Thanks for your comments.

Posted 2 years ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 2 years ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

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Posted 2 years ago

Thank you so much for your comments.

Posted 2 years ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

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Posted 2 years ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

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Posted 2 years ago

Many thanks for your feedback.

Posted 2 years ago

“Well made and does keep me warm.”

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Posted 2 years ago

Great.

Posted 2 years ago

“Good product … Size up would be my advice”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Very good quality designed by people who know the requirements needed for outdoor clothing”

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Posted 2 years ago

Thank you

Posted 2 years ago

“I absolutely Love the Rothera down jacket. The quality of the garment is second to none , from the fabrics and design to every fine detail. It is very warm , yet light and packable. One of my all time favourite jackets I have ever owned. Luckily I managed to purchase it at a good price during the sale.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“This is for order #16171 The Brompton Merino Beanie arrive a bit crumpled and I wondered if was a return. As it was the end of season and I just couldn’t be bothered to make a fuss, it took it as a loss and helped make up my mind to be reluctant to purchase clothing online. The irony is that I am a proud owner, and a constant user, of your Rothera jacket which I bought in person at the Piccadilly store. I ordered the beanie to wear with the jacket. I have used the beanie twice. Disappointed about the condition the beanie. I would recommend in person purchases for your jackets.”

Helpful Report

Posted 2 years ago

I'm really sorry that you order didn't reach you in perfect condition. We completely understand how this would be disappointing. Our CX team will contact you to arrange a replacement.

Posted 2 years ago

“Very comfortable well fitting jacket,looks very durable”

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Posted 2 years ago

Thank you

Posted 2 years ago

“The Shackleton shop on Picadilly is inspiring and the Blue Hero jumper I bought is great!”

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Posted 2 years ago

Thanks so much

Posted 2 years ago

Shackleton is rated 4.8 based on 994 reviews