Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

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Posted 1 year ago

Thank you very much for your review

Posted 1 year ago

“I absolutely love the Lister t'shirt. So soft and warm yet light to wear. I've worn it every day since it arrived. And the service was excellent. Ordered Friday afternoon and received it Saturday morning in time to watch my daughter play football. Can't fault the product or the service.”

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Posted 1 year ago

Thank you so much for your feedback.

Posted 1 year ago

“Great service. Top quality product; well made, lovely feel.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“It's warm and comfortable customer service is excellent”

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Posted 1 year ago

That's great. Thank you.

Posted 1 year ago

“The vest is pretty premium, very warm. but so is the price tag. Very heartening to see the choice of producing country is italy”

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Posted 1 year ago

Thank you for giving us your feedback.

Posted 1 year ago

“Great quality great service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

“I love my Ross insulated vest”

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Posted 2 years ago

We're so glad! Thank you for letting us know.

Posted 2 years ago

“The Vostok p[ark I purchased in 2022/2023 was more than Excellent as I was in york recently under heavy rainfall and its water-resistant properties and warmth proved themselves over and above”

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Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Well made beautifully soft jumper. Great colour and keeps you nice and warm. My only concern is it is so soft it will bobble, but only time will tell”

Helpful Report

Posted 2 years ago

Thank you for your comments. Do ensure you follow the care instructions. For further advice don't hesitate to contact us on info@shackleton.com

Posted 2 years ago

“Excellent product. Used my new Rothera in the Himalayas last week - it was warm, light and fit perfectly. The little details are impeccable too.”

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Posted 2 years ago

Thank you so much for the feedback.

Posted 2 years ago

“Hercules purchased after much research.lightweight cosy warm and of a high quality.Using as a daily for my commute to work .Will return to buy other Shackleton products”

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Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Kept me warm and comfortable (not itchy) and allowed easy movement while hiking in Iceland.”

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Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Happy customer! International shipping took only 3 days -and was free of charge. Stylish products of formidable quality, and packed with love.”

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Posted 2 years ago

Thank you so much for your comments. We hope you love wearing them too.

Posted 2 years ago

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

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Posted 2 years ago

She is indeed! Thank you for sharing.

Posted 2 years ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

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Posted 2 years ago

Thank you so much. Your support means a lot.

Posted 2 years ago

“Great products and a firm with a real sense of purpose.”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“Great material, with attention to detail and built to last.”

Helpful Report

Posted 2 years ago

That's great. Thank you

Posted 2 years ago

“Purchased the Vostok parka recently (July) as a sale item so not been cold enough to use yet. Quality and fit seem good, could do with side hand warmer pockets though. Apart from that looks and feels great - off to Scotland next month so will give it a test run then!”

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Posted 2 years ago

Thank you. Have a great time and do let us know how you get on.

Posted 2 years ago

“Taking the sweater to the High Canadian Arctic and Greenland in a week’s time. Will report back on usage experience!”

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Posted 2 years ago

Please do and have an amazing trip!

Posted 2 years ago

“Fantastic clothing, nice to wear, great to look at. Just wish Id got one of those canvas smocks before they went off sale!”

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Posted 2 years ago

Thank you for your review. Sorry for the disappointment. Lots of new product launches to come this year so keep an eye out and be sure to join our mailing list if you haven't already.

Posted 2 years ago

Shackleton is rated 4.8 based on 880 reviews