Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My merino wool base layer arrived in good time and in perfect condition. I bought one two weeks ago and it is so comfortable and well-fitting I bought another one. Great service, thoroughly recommend Shackleton.”

Helpful Report

Posted 2 years ago

Thank you, that's lovely to hear.

Posted 2 years ago

“Can not comment still waiting after 10 days for my coat to arrive”

Helpful Report

Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Our team have been in touch to update you where possible. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“I visited your shop in Covent Garden what an absolute delight the staff were so friendly and helpful it was almost like family. The jumpers and coats were fantastic the only problem was which to choose mine was a beautiful jumper and hat warm and comfortable Thank you All”

Helpful Report

Posted 2 years ago

This is so lovely to hear! Thank you so much. We look forward to welcoming you back soon.

Posted 2 years ago

“Product and service is top notch. I have the caird sweater and love it also have a Nelson which is think and toasty warm.”

Helpful Report

Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Amazing support packaging and delivering Shackleton gifts to the important men in my life. Can't wait for them to open their Christmas present and start wearing their Shackleton gear!”

Helpful Report

Posted 2 years ago

This is so lovely! We hope they're delighted.

Posted 2 years ago

“Purchased two jackets both exceptional, in quantity and on the eye”

Helpful Report

Posted 2 years ago

That's fantastic. Thank you.

Posted 2 years ago

“Loved my week old Loyroy until the front zip toggle stitching came away and I noticed a zip toggle was missing from one of the side vents.”

Helpful Report

Posted 2 years ago

So glad we were able to get this replaced for you quickly.

Posted 2 years ago

“I have been buying Shackleton clothing for my gorgeous son ever since we spotted the range at the national history museum in London.Everyone remarks on his clothing even when wearing just denim jeans with one of his stunning Shackleton sweaters he looks wonderful.Absolutely first class company and first class service.”

Helpful Report

Posted 2 years ago

That's fantastic! Thank you.

Posted 2 years ago

“Great service in store. Had a wobble about choosing the right colour and came back to exchange my jacket for a different one 20 mins after buying. Staff were all good - no problem at all.”

Helpful Report

Posted 2 years ago

Choosing which one is the hardest part! We hope you're pleased with your selection.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Pleased to hear it.

Posted 2 years ago

“Exceptional quality all around, love it!”

Helpful Report

Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Great coat, the quality is evident and it more than compensates for British weather”

Helpful Report

Posted 2 years ago

That's great! Thank you.

Posted 2 years ago

“Great service every think I wanted happened”

Helpful Report

Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Discovered Shackleton through google search and got sucked into the name, brand, story and ethos. I bought the Centenary Explorer Jacket in Orange and could not be happier. The quality is excellent and fit perfect and look forward to taking it on my Everest expedition in March 2022.”

Helpful Report

Posted 2 years ago

That's so great to hear. Thank you! Best of luck for your expedition. Onwards!

Posted 2 years ago

“Ordered the Rothera als jacket in blue. Was looking a Canada goose originally but wanted something different. And less copied. Am not disappointed the quality is superb. The jacket is very warm for everyday winter use in the uk. They are expensive but if your looking for a high quality down jacket you won’t be disappointed here.”

Helpful Report

Posted 2 years ago

Thanks for the review. Hope it keeps you warm for years to come!

Posted 2 years ago

“Fantastic jacket and a great service 👍”

Helpful Report

Posted 2 years ago

Happy to hear that. Thank you!

Posted 2 years ago

“Great product - however as a premium brand I would not expect them to use such a pathetic. delivery agent”

Helpful Report

Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“Jumper is superb quality, I was a bit concerned as the Jumper is expensive but it is beautifully made so I would expect that it will with care last a lifetime.”

Helpful Report

Posted 2 years ago

Thank you. Please be sure to follow the care instructions and it should bring you joy and warmth for years to come!

Posted 2 years ago

“Very good service and quality product”

Helpful Report

Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Beautiful Hero sweater in grey and grey cashmere 100 scarf. Bought as a present for my husband who loved the navy Hero sweater I gave him last Christmas. Great fit, made really well and happy husband. Thank you”

Helpful Report

Posted 2 years ago

Happy husband, happy us. Thank you!

Posted 2 years ago

Shackleton is rated 4.8 based on 847 reviews