Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, stylish and of great quality. Good packaging and quick delivery.”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“I fully satisfied with the item and the Shackleton delivery service. Moreover, service assistance was ready to solve and give satisfactory answer to my requests.”

Helpful Report

Posted 2 years ago

Thank you. That's great to hear.

Posted 2 years ago

“I'm confused about the sizing. I ordered a medium gilet a season ago and it was way too small. I ordered this coat in an XS and it is far too big. The quality of the products is fantastic, but the sizing is a challenge, especially when ordering internationally, not to mention exhaustive email correspondence that led to an international phone call to get a return initiated.”

Helpful Report

Posted 2 years ago

I'm sorry to hear your experience with our sizing charts wasn't great. We have continually reviewed this and try to give as much information on our product pages about style and fit but it's difficult to cater for all shapes and sizes and our current range is designed as menswear so the sizing doesn't always translate when ordering for a woman. I'm please to say though that we have installed a Virtual Fitting Room on our website which enables you to input more information about your body measurements which should help find that perfect fit. We will also be launching a small women's range later this year so do sign up to our mailing list if you haven't already to be kept informed of new product lines. Thank you for your feedback.

Posted 2 years ago

“Jacket lovely but still too big”

Helpful Report

Posted 2 years ago

Sorry to hear that. If you wish to exchange for a smaller size please use our online returns portal or contact our customer services team on info@shackleton.com

Posted 2 years ago

“Beautifully made jacket. Not yet had the chance to put it to the test in demanding conditions, but I fully expect it to keep me warm and dry.”

Helpful Report

Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Lovely kit, took the midlayer jackets skiing and they worked like a dream, for cold mornings and warm afternoons. Great pockets and plenty of them!”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Cool stuff for modern explorers”

Helpful Report

Posted 2 years ago

Thank you!

Posted 2 years ago

“First jumper I received had a mark on the front. I went to the website and was able to choose a replacement and get return info within a minute. Very satisfied with the service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Excellent product.”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“Fantastic jacket light weight and perfect for me on the long walks in the hills”

Helpful Report

Posted 2 years ago

Thank you. Enjoy those long walks!

Posted 2 years ago

“Fantastic product, quality is first class , customer service is second to none”

Helpful Report

Posted 2 years ago

We love this. Thank you so much.

Posted 2 years ago

“Excellent high quality and environmentally friendly products for exploration of the planet. Nice mix of high performance and luxury.”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“My Shackleton parka is magnificent, right down to the last detail. By far the warmest and best made coat I’ve ever owned.”

Helpful Report

Posted 2 years ago

This fills our hearts with joy! Thank you very much.

Posted 2 years ago

“Very friendly and helpful staff. A nice personal touch with every order. Nothing is too much trouble.”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Great product but extremely expensive for what it is”

Helpful Report

Posted 2 years ago

We thank you for your feedback.

Posted 2 years ago

“Delighted with the product, a great addition to my wardrobe.”

Helpful Report

Posted 2 years ago

That's what we like to hear. Thank you.

Posted 2 years ago

“I now own several Shackleton products and all are very good quality and different in style to your average shop, my latest edition being the Rothera jacket which I'm loving, perfect fit and comfortable. I have worn it in -1 degree with base layers and it's warm, plenty of pockets in the right place and feels snug with windproofing built in. Shackleton staff are excellent offering great customer service.”

Helpful Report

Posted 2 years ago

Really great to hear! Thanks for the feedback.

Posted 2 years ago

“Fantastic”

Helpful Report

Posted 2 years ago

Thank you!

Posted 2 years ago

“I recently bought myself a Shackleton smock just after Christmas and soon wondered how i ever managed without it.I have worn it in wet weather,cold and high winds and have found it to be extremely versatile and well made.It is very rugged and durable and is now my go-to wet weather coat. It is easily the most expensive single garment i have ever purchased,but i would have no hesitation in recommending the brand to others, particularly anyone who likes lengthy outdoor pursuits.”

Helpful Report

Posted 2 years ago

This is fantastic to hear! Thank you for taking the time to feed back. It means a lot.

Posted 2 years ago

“I love the product but I was very disappointed to see the price on the tag when it arrived was £100 cheaper than the price online. this is quite misleading and dishonest.”

Helpful Report

Posted 2 years ago

This is a labelling error. A member of our Customer Services team has been in touch. Thanks for feeding back.

Posted 2 years ago

Shackleton is rated 4.8 based on 880 reviews