Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product - however as a premium brand I would not expect them to use such a pathetic. delivery agent”

Helpful Report

Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“Jumper is superb quality, I was a bit concerned as the Jumper is expensive but it is beautifully made so I would expect that it will with care last a lifetime.”

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Posted 2 years ago

Thank you. Please be sure to follow the care instructions and it should bring you joy and warmth for years to come!

Posted 2 years ago

“Very good service and quality product”

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Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Beautiful Hero sweater in grey and grey cashmere 100 scarf. Bought as a present for my husband who loved the navy Hero sweater I gave him last Christmas. Great fit, made really well and happy husband. Thank you”

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Posted 2 years ago

Happy husband, happy us. Thank you!

Posted 2 years ago

“Very well made and warm.”

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Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Generally positive but I think a little on the expensive side ( £345) for the product in question. Also I think the collar could be a touch higher.”

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Posted 2 years ago

Thank you for feeding that back.

Posted 2 years ago

“Easily the nicest jacket I’ve owned, you’re paying for both quality and style here. Material has an exceptionally nice feel to it, its very warm (but not sweaty - really breathable). My first Shackleton item but won’t be my last...”

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Posted 2 years ago

Believe us when we say we do a happy dance here at Shackleton when we get reviews like this. Thank you.

Posted 2 years ago

“Great website which is very easy to use and navigate. Loved the choice of products, the styling is lovely and really found it hard to pick what to buy!”

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Posted 2 years ago

So great to hear! Thank you.

Posted 2 years ago

“I live in the Manchester area, so travelling to London (4 hours) to visit the Shackleton shop could have been a disappointment, however, it was totally the opposite. The shop is more like a niche boutique where every single item on display has earned its place by having the right look, feel, fit and most important, functionality. I was greeted by two very knowledgeable guys that reinforced the positive experience (I did warn them that I would forget their names, sorry dudes). In the end, I bought the Haakon Tactical Parka which will take me on a short walking excursion in the Scottish peaks and later on to the Finse challenge, I also bought a couple of the Nelson Merino base layers which have already become my favourites (for hiking and everyday wear) and for the final touches I also bought the cashmere beanie and the neck warmer which by the way it is the best I have ever tried because it stays in position throughout my walks (normally they tend to roll up exposing the neck). All in all an amazing experience and a new very satisfied customer. Luis Nino”

Helpful Report

Posted 2 years ago

We're delighted that your shopping experience with us has been a great one and that already some items have become firm favourites. Thank you! Enjoy Scotland and we can't wait to welcome you on the Finse Challenge!

Posted 2 years ago

“Super product delivered in a friendly, helpful manner”

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Posted 2 years ago

Thank you so much

Posted 2 years ago

“After doing some research and reading reviews I decided to invest in a Haakon parka in navy blue.This was after speaking to Sarah at Shackleton who gave me great advice on the merits of the Haakon and the sizing.Her customer service throughout was outstanding ! As for the Haakon,it arrived in quick time and fits like a glove.It looks really stylish and having been out in the elements of cold,wind and rain I'm super happy with my purchase.I'm confident it will keep me warm and dry for years to come.”

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Posted 2 years ago

Thank you so much for the review and so lovely to receive individual feedback on our team members!

Posted 2 years ago

“Lovely shop, nice gear, helpful staff”

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Posted 2 years ago

Thank you! Come again soon.

Posted 2 years ago

“I had read many reviews before making my choice. Like many, I find it difficult always to "guess" an ideal fit when spending on a luxury item. So I was delighted when Shackleton open its shop in Covent Garden. Of course, the full range was available and make my final selection so much easier. Adding to this were the superb staff who gave me the time to browse whilst offering any help I might need. Overall I am left with an overwhelming experience of quality in both the coat and the service.”

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Posted 2 years ago

Our team work so hard to deliver great products and great service so it fills our hearts with joy to receive a review such as this. Thank you!

Posted 2 years ago

“Great coat. Its really comfortable, very warm and looks great.”

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Posted 2 years ago

So glad you like it!

Posted 2 years ago

“Perfect fit, well made very warm as promised. Highly recommend, light weight”

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Posted 2 years ago

Thanks for taking the time to post us a review.

Posted 2 years ago

“Ordered the CHARCOAL Watch Cap and the CHARCOAL Cashmere "100" Scarf. Does NOT match -- DIFFERENT COLORS!!!”

Helpful Report

Posted 2 years ago

We're sorry to hear you're not completely satisfied with your purchases. Unfortunately the 2 products weren't designed as a matching set and the different yarns and compositions absorb the dye in different ways. We'd be happy to exchange your items though if you so wished. Please contact a member of our Customer Services team who will gladly help you.

Posted 2 years ago

“Love my new Shackleton,ziti so light and yet cosy and warm! Love love my new jacket👍❤️”

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Posted 2 years ago

Thank you Jean. We love love that you love it too!

Posted 2 years ago

“Outstanding product and even better customer service. Amazing customer experience from start to finish.”

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Posted 2 years ago

Thank you so much for taking the time to give us a review.

Posted 2 years ago

“I have bought 2 Ross Gilets one Chalk a 2 xl and one Black one. The Chalk is amazing and has everything I require warmth and internal pockets which I find very useful as when I out about, hence I decided to buy the Ross Black but I am disappointed that this version does not have any internal pockets. So as with the Chalk version I thought Shackleton was ahead of the field by having many pockets but still looking very fashionable. But now you have changed the style Shackleton Ross Gilet is very much the same as any other gilet.”

Helpful Report

Posted 2 years ago

Thank you again for the feedback on the new Ross. We're sorry to hear of your disappointment with the design changes. The decision was made to remove the internal pockets for a lighter and more comfortable fit and we felt that the 4 external pockets would be more accessible so as not to have to unzip the jacket. We have shared your feedback with our product design team though and will be sure to review this with future design iterations.

Posted 2 years ago

“WE bought two Shackleton jackets and a centenary orange pullover wax jacket - they are all excellent quality and very comfortable to wear. We are off to Scotland in a few weeks to test them out!”

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Posted 2 years ago

Shackleton is rated 4.8 based on 831 reviews