Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product, you won't be disappointed.”

Helpful Report

Posted 2 years ago

Thanks!

Posted 2 years ago

“I love my Vostok (A.L.S.) Parka, it's a heavyweight cold-weather parka, which has room for an extra chunky knit sweater underneath. It is perfect for winter walking, although wouldn’t look out of place on the deck of a submarine in the North Sea. The quality of the material has a superior feel to it and has plenty of deep fill pockets, which is great, as I am a photographer and like to keep equipment close to hand when out shooting. I would however have liked extra hand pockets at hip level for when I need to keep my hands warm and protected from the elements.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We'll definitely take your comments on board.

Posted 2 years ago

“Quality.I have purchased the explorer jacket , and the lockrock parka with scarf .these are extremely well made and of high standards.items were delivered very prompt .also when I spoke to customer service they were very helpful and couldn’t do enough for you .will definitely be buying this brand again .”

Helpful Report

Posted 2 years ago

This is great to hear. Thank you.

Posted 2 years ago

“Quality products and very stylish.”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“I have purchased a winter coat for my wife as well as three cashmere hats, all of which have been stolen (by obviously envious people!) I am delighted with the products as well as the first class service! Just as soon as there is a sale I shall be buying I shall be buying another cashmere hat.”

Helpful Report

Posted 2 years ago

Oh dear! Sorry to hear about the hat thieves but so glad you like our products.

Posted 2 years ago

“A very interesting concept!”

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Posted 2 years ago

“I have the Shackleton 100-year anniversary scarf and it's wonderful. Took a while to remove the large washing instruction tag however a small price to pay for a brilliant item.”

Helpful Report

Posted 2 years ago

We agree, it's a lovely accessory.

Posted 2 years ago

“I bought the Vostok parka. What a fantastically well made product - it is far, far superior to anything I’ve owned before - including products from both The North Face and Barbour. Shipping was quick (and free) and returns are at no cost either - I bought two sizes and returned one. I can’t wait until the range expands. My partner is looking forward to the women’s range arriving too.”

Helpful Report

Posted 2 years ago

Thank you so so much. We're excited about the women's range too. Lots more to come in 2023!

Posted 2 years ago

“Amazing quality, brilliant customer service. I've got a hakon tactical parka and it's warm, lightweight and incredibly comfortable and not restrictive of arm movement,has loads of useful pockets and is a very well thought out jacket that looks and feels amazing. I've also had jumpers, a base layer and hat from shackelton as well and they are of stunning quality made with the best materials comfy warm and timeless design. Shipping is fast, customer service outstanding and quality above and beyond every time, you will not find a better British clothing company out there.”

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Posted 2 years ago

Thank you so much. The Brick/Ember colour is so striking. We really appreciate you leaving us such a great review.

Posted 2 years ago

“Bought Haakon parka today as am bored of CG. It’s a completely different league. Let’s see if it fades like my Goose did after a couple of years lol.”

Helpful Report

Posted 2 years ago

Love this! Thank you.

Posted 2 years ago

“Great quality coat warm comfy & with no complaints my satisfaction is satisfied”

Helpful Report

Posted 2 years ago

Fantastic! Many thanks.

Posted 2 years ago

“Incredibly impressed with the standard of quality of the Escape jacket I bought. Amazing warmth and a beautiful colour.”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Bought a neck warmer. Quite expensive but very warm & comfy.”

Helpful Report

Posted 2 years ago

Hope you get lots of use out of it this winter.

Posted 2 years ago

“My merino wool base layer arrived in good time and in perfect condition. I bought one two weeks ago and it is so comfortable and well-fitting I bought another one. Great service, thoroughly recommend Shackleton.”

Helpful Report

Posted 2 years ago

Thank you, that's lovely to hear.

Posted 2 years ago

“Can not comment still waiting after 10 days for my coat to arrive”

Helpful Report

Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Our team have been in touch to update you where possible. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“I visited your shop in Covent Garden what an absolute delight the staff were so friendly and helpful it was almost like family. The jumpers and coats were fantastic the only problem was which to choose mine was a beautiful jumper and hat warm and comfortable Thank you All”

Helpful Report

Posted 2 years ago

This is so lovely to hear! Thank you so much. We look forward to welcoming you back soon.

Posted 2 years ago

“Product and service is top notch. I have the caird sweater and love it also have a Nelson which is think and toasty warm.”

Helpful Report

Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Amazing support packaging and delivering Shackleton gifts to the important men in my life. Can't wait for them to open their Christmas present and start wearing their Shackleton gear!”

Helpful Report

Posted 2 years ago

This is so lovely! We hope they're delighted.

Posted 2 years ago

“Purchased two jackets both exceptional, in quantity and on the eye”

Helpful Report

Posted 2 years ago

That's fantastic. Thank you.

Posted 2 years ago

“Loved my week old Loyroy until the front zip toggle stitching came away and I noticed a zip toggle was missing from one of the side vents.”

Helpful Report

Posted 2 years ago

So glad we were able to get this replaced for you quickly.

Posted 2 years ago

Shackleton is rated 4.8 based on 880 reviews