Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 832 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WE bought two Shackleton jackets and a centenary orange pullover wax jacket - they are all excellent quality and very comfortable to wear. We are off to Scotland in a few weeks to test them out!”

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Posted 2 years ago

“Great, great product, stylish, really functional, thoroughly recommend.”

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Posted 2 years ago

“Bought a Rothera jacket. Beautiful piece of equipment, build quality is superb. Probably the best jacket I’ve worn, comfort, freedom of movement, everything is 100%. Can not recommend it enough.”

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Posted 2 years ago

“As a new customer to Shakleton, i was impressed with the customer service. The coat (Rothera down jacket) is a quality product only wore it a few times and not expecting to be using it on anything below -10. So perfect for the uk winters. Great coat only gave it 4 stars because of the price at £495 i feel it on the expensive side but the free watch hat is a nice touch.”

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Posted 2 years ago

“It was great to be able to speak to a really helpful and personable young woman before placing the order. The down jacket is exactly what I was looking for - I visit various parts of Norway and need something smart and warm ( a difficult combination). The Ronne is just right. And I like and relate to the Shackleton branding.”

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Posted 2 years ago

“We can learn so much from our past so as it is from Shackleton's history”

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Posted 2 years ago

“The product was advertised as black but it was actually more of a navy blue. Shackleton were great and they promptly sent me new jacket the next day just in case I was sent the wrong colour my mistake. Initially, I was not sure about the blue but after trying on the jacket, the fit was great and the blue was very nice. I have worn the jacket a few times and it is very comfortable, warm and looks great. Would definitely buy from Shackleton again.”

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Posted 2 years ago

“Perfect out of the box. Genuinely excellent.”

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Posted 2 years ago

“Ross Down Gilet L Blue Arrived beautifully wrapped and packed which is nice. Quality of the finishing is very high, with no hanging threads or missed stitches. Design is very thorough, good shape to the body (not a hanging sack like others) large, useful pockets with chunky zips and pulls that will work with cold wet fingers. The wind baffle/placket behind the zip is several layers of material and stitching so should stay flat behind the zip, not fold like flimsy versions. The fleece collar and zip guard all work and make wearing fully done up comfortable. Lastly, and most importantly, it feels very warm and certainly blocks the wind. Not tried it in cold weather yet but I am sure that it will be very snug. Looks great as well. Expensive, but top-quality product. Well done and many thanks.”

Helpful Report

Posted 2 years ago

“nice gilet, but i wanted something a little smarter looking so went for moncler instead. aware your stuff is more for those with an active lifestyle. i want to buy the lockroy parker, but need to see it first because i'm choosing between black and white. the lack of a store means i may have to go with another brand...”

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Posted 2 years ago

Thank you for sharing your feedback. Shackleton is pleased to inform you that our new store will open in central London very soon. If you wish to subscribe to our email newsletter you will be notified immediately that our store is open for business. A member of our customer service team will be in touch with you shortly.

Posted 2 years ago

“Great products, great customer service. Reliable, durable, perfect.”

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Posted 2 years ago

“Great service and good communication”

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Posted 2 years ago

“Love the products but I am disappointed that graphene is no longer being used in your jackets and knit base layer.I am so glad that I bought the frank hurley photographers jacket and pilot jacket and the Vincent base layer all with graphene a few years ago.”

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Posted 2 years ago

“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”

Shackleton 5 star review on 4th September 2022

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Posted 2 years ago

“Hi photos are amazing but still waiting for the certificates . Thanks Chris”

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Posted 2 years ago

Dear Chris, Thank you very much for your feedback. We are delighted you are pleased with your palladium print and the Shackleton customer service team will contact you with an update regarding your certificate. Kind regards, Customer Service

Posted 2 years ago

“Excellent product, but unfortunately the company hast not yet figured out to ship products with EU origin (made in Italy) free of tax and duties to EU based customers”

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Posted 2 years ago

“Excellent product Explorer jacket in blue as described. Very well made, practical but with a hint of left field stylishness.”

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Posted 2 years ago

“The quality of the sweater is above the expectations”

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Posted 2 years ago

“High quality product as always”

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Posted 2 years ago

“Fantastic quality and excellent service with record speed delivery.”

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Posted 2 years ago

Shackleton is rated 4.8 based on 832 reviews