Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“Lovely shop, nice gear, helpful staff”

Helpful Report

Posted 3 years ago

Thank you! Come again soon.

Posted 3 years ago

“I had read many reviews before making my choice. Like many, I find it difficult always to "guess" an ideal fit when spending on a luxury item. So I was delighted when Shackleton open its shop in Covent Garden. Of course, the full range was available and make my final selection so much easier. Adding to this were the superb staff who gave me the time to browse whilst offering any help I might need. Overall I am left with an overwhelming experience of quality in both the coat and the service.”

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Posted 3 years ago

Our team work so hard to deliver great products and great service so it fills our hearts with joy to receive a review such as this. Thank you!

Posted 3 years ago

“Great coat. Its really comfortable, very warm and looks great.”

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Posted 3 years ago

So glad you like it!

Posted 3 years ago

“Perfect fit, well made very warm as promised. Highly recommend, light weight”

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Posted 3 years ago

Thanks for taking the time to post us a review.

Posted 3 years ago

“Ordered the CHARCOAL Watch Cap and the CHARCOAL Cashmere "100" Scarf. Does NOT match -- DIFFERENT COLORS!!!”

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Posted 3 years ago

We're sorry to hear you're not completely satisfied with your purchases. Unfortunately the 2 products weren't designed as a matching set and the different yarns and compositions absorb the dye in different ways. We'd be happy to exchange your items though if you so wished. Please contact a member of our Customer Services team who will gladly help you.

Posted 3 years ago

“Love my new Shackleton,ziti so light and yet cosy and warm! Love love my new jacket👍❤️”

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Posted 3 years ago

Thank you Jean. We love love that you love it too!

Posted 3 years ago

“Outstanding product and even better customer service. Amazing customer experience from start to finish.”

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Posted 3 years ago

Thank you so much for taking the time to give us a review.

Posted 3 years ago

“I have bought 2 Ross Gilets one Chalk a 2 xl and one Black one. The Chalk is amazing and has everything I require warmth and internal pockets which I find very useful as when I out about, hence I decided to buy the Ross Black but I am disappointed that this version does not have any internal pockets. So as with the Chalk version I thought Shackleton was ahead of the field by having many pockets but still looking very fashionable. But now you have changed the style Shackleton Ross Gilet is very much the same as any other gilet.”

Helpful Report

Posted 3 years ago

Thank you again for the feedback on the new Ross. We're sorry to hear of your disappointment with the design changes. The decision was made to remove the internal pockets for a lighter and more comfortable fit and we felt that the 4 external pockets would be more accessible so as not to have to unzip the jacket. We have shared your feedback with our product design team though and will be sure to review this with future design iterations.

Posted 3 years ago

“WE bought two Shackleton jackets and a centenary orange pullover wax jacket - they are all excellent quality and very comfortable to wear. We are off to Scotland in a few weeks to test them out!”

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Posted 3 years ago

“Great, great product, stylish, really functional, thoroughly recommend.”

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Posted 3 years ago

“Bought a Rothera jacket. Beautiful piece of equipment, build quality is superb. Probably the best jacket I’ve worn, comfort, freedom of movement, everything is 100%. Can not recommend it enough.”

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Posted 3 years ago

“As a new customer to Shakleton, i was impressed with the customer service. The coat (Rothera down jacket) is a quality product only wore it a few times and not expecting to be using it on anything below -10. So perfect for the uk winters. Great coat only gave it 4 stars because of the price at £495 i feel it on the expensive side but the free watch hat is a nice touch.”

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Posted 3 years ago

“It was great to be able to speak to a really helpful and personable young woman before placing the order. The down jacket is exactly what I was looking for - I visit various parts of Norway and need something smart and warm ( a difficult combination). The Ronne is just right. And I like and relate to the Shackleton branding.”

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Posted 3 years ago

“We can learn so much from our past so as it is from Shackleton's history”

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Posted 3 years ago

“The product was advertised as black but it was actually more of a navy blue. Shackleton were great and they promptly sent me new jacket the next day just in case I was sent the wrong colour my mistake. Initially, I was not sure about the blue but after trying on the jacket, the fit was great and the blue was very nice. I have worn the jacket a few times and it is very comfortable, warm and looks great. Would definitely buy from Shackleton again.”

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Posted 3 years ago

“Perfect out of the box. Genuinely excellent.”

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Posted 3 years ago

“Ross Down Gilet L Blue Arrived beautifully wrapped and packed which is nice. Quality of the finishing is very high, with no hanging threads or missed stitches. Design is very thorough, good shape to the body (not a hanging sack like others) large, useful pockets with chunky zips and pulls that will work with cold wet fingers. The wind baffle/placket behind the zip is several layers of material and stitching so should stay flat behind the zip, not fold like flimsy versions. The fleece collar and zip guard all work and make wearing fully done up comfortable. Lastly, and most importantly, it feels very warm and certainly blocks the wind. Not tried it in cold weather yet but I am sure that it will be very snug. Looks great as well. Expensive, but top-quality product. Well done and many thanks.”

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Posted 3 years ago

“nice gilet, but i wanted something a little smarter looking so went for moncler instead. aware your stuff is more for those with an active lifestyle. i want to buy the lockroy parker, but need to see it first because i'm choosing between black and white. the lack of a store means i may have to go with another brand...”

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Posted 3 years ago

Thank you for sharing your feedback. Shackleton is pleased to inform you that our new store will open in central London very soon. If you wish to subscribe to our email newsletter you will be notified immediately that our store is open for business. A member of our customer service team will be in touch with you shortly.

Posted 3 years ago

“Great products, great customer service. Reliable, durable, perfect.”

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Posted 3 years ago

“Great service and good communication”

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Posted 3 years ago

Shackleton is rated 4.8 based on 880 reviews