Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 832 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Shackleton jumper and socks. Fantastic quality and presented in a very nice box with wrapping paper, Shackleton logo, nicely printed leaflets, photo and brochure. I will definitely purchase another Shackleton jumper, this time in grey and await the orange parka to come back in stock too. Many thanks for a 1st Class Service and most of all quality products. Thank you. Andrew”

Helpful Report

Posted 3 years ago

“I ordered two jackets and have tried to send one back. After 4 emails I had no response. Zero communication despite the returns policy saying that I could return. Eventually spike to a person at the London store - found number online. Poor after sales.”

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Posted 3 years ago

“My Jacket is first class”

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Posted 3 years ago

“Excellent product and excellent service.”

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Posted 3 years ago

“You get what you pay for and what I have paid for is an exceptional product- the way it fits, feels and performs. I love it!”

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Posted 3 years ago

“Beautiful, functional coats, sweaters, hats. The store associates were interesting and helpful.”

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Posted 3 years ago

“Great jacket and mightily impressive customer service.”

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Posted 3 years ago

“I have recently purchased a Ronne down jacket and I'm really impressed with the quality and design of this product. There's plenty of warmth for the great outdoors but the jacket is also stylish enough to wear down the pub. Pockets are really well thought out and the zips look like they'll last forever. The fit is perfect for me. Ordering via the website was simple and delivery was very quick.”

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Posted 3 years ago

“Excellent jacket.”

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Posted 3 years ago

“I wanted to pick up the Ross Gilet and had a chance to try it and buy it in person in Regent Street. The two guys in the store were helpful and sound. The Gilet is warm and fits well. Not so sure about the iron on logo on the chest, not premium, but can live with that. Was disappointed however less than two weeks after purchasing that the hanging strap used to hang up the Gilet on a hook had torn away at one end, with no particular pressure or weight.”

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Posted 3 years ago

“Wonderful service from the team at Shackleton. Sweater arrived in Australia earlier than expected. Quality product.”

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Posted 3 years ago

“Quality exceeded my expectation. Fit and style is superb and throughly recommendable.”

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Posted 3 years ago

“Amazing jacket, practical and perfect colour and feel. I will be coming back for more and have already recommended you to family.”

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Posted 3 years ago

“I ordered a couple of scarves for myself and my wife. A1 feel to them, they keep one exceptionally warm and the 100 is the icing on the cake to remember ‘The Boss’.”

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Posted 3 years ago

“Quality not as good as expected for a £450 jacket”

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Posted 3 years ago

“Really great fitting and warm jacket. Originally selected the wrong size, but effortlessly rectified, great service.”

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Posted 3 years ago

“Great quality products and service. Can’t be faulted.”

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Posted 3 years ago

“Very iconic brand and high quality products”

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Posted 3 years ago

“There is no greater quality, attention to detail or design than Shackleton's clothing line. I can't recommend the Haakon Tactical Parka enough.”

Shackleton 5 star review on 10th March 2022

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Posted 3 years ago

“I live in Colorado and it just took a few days for my sweater to arrive from the UK. The large sweater fits great, I’m 5’11”, 190lbs. The high collar doesn’t bother me at all, the softness of the wool is great.”

Helpful Report

Posted 3 years ago

Shackleton is rated 4.8 based on 832 reviews