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Shackleton Reviews

4.8 Rating 847 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,086
 Metrics
4.8
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Klaus Dodds
Verified Buyer
“Ronne jacket - well made, warm and very comfortable! Thank you for the service at your shop in London.”
Shackleton 5 star review on 18th February 2022
Helpful Report
Posted 3 years ago
Julie Gallagher
Verified Buyer
“I bought a 100/centenary Shackleton scarf, light grey. Immaculate, and well worth the price. Gorgeous item. The recyclable packing - very good, and presentation of the item (bought through the online service) was excellent. A lovely postcard included as well.”
Helpful Report
Posted 3 years ago
Ted Atwood
Verified Buyer
“Easy shipping, great quality”
Helpful Report
Posted 3 years ago
Randy Katz
Verified Buyer
“Excellent purchasing experience. Very high quality products. The Boss would be proud.”
Helpful Report
Posted 3 years ago
Francisco Guzmán Gutiérrez
Verified Buyer
“EXCELENTE CALIDAD, COLORES Y TEXTURAS. MARAVILLOSO HOMENAJE A LOS HÉROES ANTARTICOS, ORGULLOSO DE USAR LA MARCA Shackleton....Regards from Punta Arenas!!!”
Helpful Report
Posted 3 years ago
Anthony Lang
Verified Buyer
“Thomas was extremely helpful and knew all about the jackets.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I popped into the Shackleton concept shop on Reagent Street, quite by accident. I had not known that such a shop existed, and what a pleasant surprise. Joe the salesperson was fantastic, he explained to me about the family and the ideas behind the clothing. I purchased the centenary explorer jacket in navy, although I really really almost bought the orange edition, truely splendid. I also purchased the centenary Hero sweater in navy as a gift for a friend. I love history, and fashion, so it was brilliant to see high quality clothing made in tribute to an extraordinary man”
Helpful Report
Posted 3 years ago
Rajko Zupan
Verified Buyer
“Good name for us sailors”
Helpful Report
Posted 3 years ago
Mark Colley-Davies
Verified Buyer
“Great fit. Love the blend of modern and historic fittings. Wore it all weekend in Edinburgh for the Calcutta Cup”
Helpful Report
Posted 3 years ago
Philip Yaxley
Verified Buyer
“Ronne jacket. Very comfortable, very warm and light as a feather”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The products are expensive but I have always believed you get what you pay for in life. The quality is exceptional and will also stand the test of time in the most extreme conditions. The attention to detail in packaging and personal touches are respected too, especially the postcard of “the boss”. Customer service communication needs to be improved though for sure as I sent 2 emails without response, even though I still continued to receive the automated sales emails which was disappointing. Will certainly buy again from Shackleton but a few improvements could make a very good company and great one!”
Helpful Report
Posted 3 years ago
Godfrey Walker
Verified Buyer
“Excellent service and products. Very good value.”
Helpful Report
Posted 3 years ago
Richard Oldham
Verified Buyer
“I spent a month buying coats at around £1000 (6 in total) to try and find one I liked, with varying levels of disappointment and never quite been able to see the value for money. I had considered the Shackleton Parka but didn't quite want to push that far for a coat. I eventually took the plunge and ordered the coat and I'm so glad I did. From a company point of view, products are easy to assess online, delivery is quick and the item I received was well packaged. Once I lifted the coat out of the packaging I could feel and see the quality, of the materials used and the manufacturing process. The coat is a great fit, very comfortable and great for everything from winter walks through to standing at the side of kids' football pitches, keeping the cold, wind and rain out. Can't recommend the company or the product enough”
Helpful Report
Posted 3 years ago
Steven Fort
Verified Buyer
“I love the belt but I believe that a leather belt such as this is slightly over priced even around the £70 mark. I have other good quality leather belts which cost far less. However I do appreciate that a percentage of the price goes towards Antarctic conservation which is why I continued with the purchase”
Helpful Report
Posted 3 years ago
Raymond Keenan
Verified Buyer
“Have purchased several jumpers that have been excellent as stated on there website great quality so though I would invest in a top quality puffy down jacket haven’t had it long but on first apprentice looks great and fits perfectly warm And light perfectly happy with my jacket thanks Raymond”
Shackleton 5 star review on 31st January 2022
Helpful Report
Posted 3 years ago
Trevor Burndred
Verified Buyer
“Excellent quality and delivery as always .”
Helpful Report
Posted 3 years ago
Gerald OMalley
Verified Buyer
“I bought a very expensive pair of socks. Cost plus shipping is quite an investment for a pair of socks. They are bulky and warm - good for boots in very cold weather or as house slippers but impractical for everyday use. Also - they stretch out after the first use and tend to slide down your legs and bunch up in the boot. Have to admit I'm a little disappointed with this purchase.”
Helpful Report
Posted 3 years ago
John Smith
Verified Buyer
“Superb quality at a price - but kit you’ll love to wear”
Helpful Report
Posted 3 years ago
Jason Thistlethwaite
Verified Buyer
“Love love love my new Rothera jacket and so does everyone else by the comments I’ve been receiving, I’ll certainly be back next winter for the LOCKROY, couldn’t recommend highly enough.”
Helpful Report
Posted 3 years ago
Paul Thomas
Verified Buyer
“Excellent, well made, multi purpose kit, from a friendly team. Love the brand.”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 847 reviews
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