Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 832 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and delivery as always .”

Helpful Report

Posted 3 years ago

“I bought a very expensive pair of socks. Cost plus shipping is quite an investment for a pair of socks. They are bulky and warm - good for boots in very cold weather or as house slippers but impractical for everyday use. Also - they stretch out after the first use and tend to slide down your legs and bunch up in the boot. Have to admit I'm a little disappointed with this purchase.”

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Posted 3 years ago

“Superb quality at a price - but kit you’ll love to wear”

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Posted 3 years ago

“Love love love my new Rothera jacket and so does everyone else by the comments I’ve been receiving, I’ll certainly be back next winter for the LOCKROY, couldn’t recommend highly enough.”

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Posted 3 years ago

“Excellent, well made, multi purpose kit, from a friendly team. Love the brand.”

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Posted 3 years ago

“Excellent”

Shackleton 5 star review on 27th January 2022

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Posted 3 years ago

“Ordered a Ronnie Down Jacket.[medium] It arrived within 3/4 days. Tried it on but it was too small. Usually, a medium-size fits me fine. I followed the instructions in the paperwork received with the jacket for returns. This was to send an email and I would receive a return label. Received no reply to my email. Resent it. No reply. Phoned them multiple times but it was an answering machine. Left a message. No reply. On the 6/7th attempt, the phoned was answered by a young man who sounded as if he had just gotten out of bed. His being the middle of the afternoon. He said he would send me a return label. This has not been received. Would not recommend this company.”

Helpful Report

Posted 3 years ago

Dear William, We are very sorry to hear about this. It is certainly not the level of service you should expect when shopping with Shackleton. A member of our customer service team will be in contact with you to resolve this as soon as possible. Kind regards, Shackleton guides

Posted 3 years ago

“I bought this sweater in the "regular version" and now in the anniversary version. The new sweater, despite the same size, is smaller and less soft. The additional duties and taxes (thank you Brexit) make this probably my last Shackleton product. Pity.”

Helpful Report

Posted 3 years ago

“Beautifully well made jacket. Feels very premium and in my view better quality than Moncler or Canada goose. Bought the jacket for my wife (xs). She's a size 8 and this fits fine. She gets v cold but this jacket is really warm.”

Helpful Report

Posted 3 years ago

“The styling of the product is nice as are the materials, but the fit seems a bit off. The sleeves on the HERO are way too long for medium (relative to many other jumpers).”

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Posted 3 years ago

“Thank you for your quick response and service.”

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Posted 3 years ago

“Speedy delivery, fantastic jumper, true to size, great quality”

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Posted 3 years ago

“Fantastic product, amazing quality with a very personalised service and great interactions with the Shackleton team when dealing with a size change.”

Shackleton 5 star review on 23rd January 2022

Helpful Report

Posted 3 years ago

“I bought a pair of socks and the merino-cashmere beanie. The socks were supposed to fit 8-9.5 US, but are way too big and not very thick, especially for the price. The hat fits well (after removal of the huge inside label) and is warm, and comfortable but not nearly as thick and warm as expected for the price and from the picture on the site. So, overall, the socks are not usable and the hat, while very nice, is not a great value--I expected much more for the price.”

Helpful Report

Posted 3 years ago

“Bought the centenary sweater and I'm really pleased with it. The staff were very helpful and the quality of the sweater is brilliant, it's comfortable, fits perfectly and I'm looking forward to testing it in Norway.”

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Posted 3 years ago

“Fantastic attention to detail and premium materials - superior kit!”

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Posted 3 years ago

“Brilliant coat, fits perfectly. Really like the hood shapes around the head. Need to acquire the hackon parka next. Would be nice if you could spread the cost somehow”

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Posted 3 years ago

“I’ve been buying Shackelton products since they first started out in a smart ‘pop-up’ shop by Selfridges. Most of my wardrobe is Shackelton from base layers to parkas. All very high quality and brilliantly designed. Can’t fault the products or the service. My go to label of choice.”

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Posted 3 years ago

“I'm wearing the jumper every night it inspires me in a difficult time, warm comfortable.”

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Posted 3 years ago

“As always: Great, high quality products and fast delivery, even to Denmark.”

Helpful Report

Posted 3 years ago

Shackleton is rated 4.8 based on 832 reviews