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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,067
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Deborah Chadwick
Verified Buyer
“Technically excellent and simple practical styling. Very welcoming and knowledgeable at the Regent St store. Looking forward to the ladies range.”
Helpful Report
Posted 3 years ago
Alan Burniston
Verified Buyer
“you get what you pay for. an absolutely fantastic product. fits perfect and looks amazing.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“If you want a quintessential English fashion item Shackleton is it. My sons in their late teens early twenties love the jackets as much as I do”
Helpful Report
Posted 3 years ago
JOHN WILSON
Verified Buyer
“It is a very warm jumper”
Helpful Report
Posted 3 years ago
M J .Mr Drake
Verified Buyer
“Excellent products. Admittedly, not cheap but you pay for what you get. I have mainly dealt with their London pop-ups (first Mayfair and now Regents Street). Manager there is really good. All in all - love the brand”
Helpful Report
Posted 3 years ago
Nick Lawton
Verified Buyer
“Quality product matched by unreal service. I would highly recommend Shackleton. Like all things in life, you get what you pay for.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great Quality”
Shackleton 5 star review on 13th December 2021
Helpful Report
Posted 3 years ago
Stuart Allward
Verified Buyer
“The quality of the products are second to none. I'm extremely impressed with my new Rothera hooded down jacket. My only grumble is I paid £525 to preorder it and I looked in the shop its now £450. £75 difference in just a few weeks peeved me abit. Regards Stuart Allward”
Helpful Report
Posted 3 years ago
Our apologies for this, we have adjusted the price of the Rothera. We are happy to refund you the £75. The money has been transferred to your original payment method used at checkout.
Posted 3 years ago
Mike Cornwell
Verified Buyer
“The blue Ronne jacket is an exquisite piece of clothing. Every detail is spot on and the cut and shape make for a superb fit and the ultimate in comfort. It's the statement piece I hoped for, and to a degree expected, so I'm absolutely delighted to have it ready for the winters ahead.”
Helpful Report
Posted 3 years ago
Kenneth Woods
Verified Buyer
“I returned the parka because I felt it was too short for me. I’m 6 feet 4. Other than it’s length I loved the quality of it.”
Helpful Report
Posted 3 years ago
Alex Nichol
Verified Buyer
“The Jacket looked very good quality however the sizing didn't seem correct. I ordered a small which would be my size from any other vendor if not Medium, but the jacket was far too big, so returned the item. Again no complaints regarding the quality of the product itself,”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great jacket; really well made”
Helpful Report
Posted 3 years ago
Arabella Braun
Verified Buyer
“You should be made close from this ethical company”
Helpful Report
Posted 3 years ago
Ali Kerr
Verified Buyer
“Love the quality and design”
Helpful Report
Posted 3 years ago
Pandora Land
Verified Buyer
“Great quality and extremely light and warm. Perfect thank you Shack for another great garment.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Delighted with the jacket - exceptionally warm and high quality. customer service could be improved, it took almost a week for my jacket to ship and nobody responded to my email regarding shipping until after the jacket arrived.”
Helpful Report
Posted 3 years ago
Charles Harper
Verified Buyer
“I am very pleased with my Expedition Jacket - superb quality and fit (I had to change an 'M' for an 'S' as the are very generous) I love the depth of the black colour. The hood is well designed - which is not always the case with jackets like this. Just the right amount of pockets too. I feel well protected while wearing it and it is very stylish and not d fashionable. Fashion comes and goes but style is eternal! Thank you Shackleton!”
Helpful Report
Posted 3 years ago
Brendan McShane
Verified Buyer
“Fantastic quality! Too warm and cosybto wear now, for once looking forward to the winter !”
Helpful Report
Posted 3 years ago
Daniel Tarrant
Verified Buyer
“Excellent quality and an admirable ecological and social conscience. Not the cheapest but I have no doubt it’ll be long lasting.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Sharp delivery and well made products.”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 833 reviews
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