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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,067
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Ajay Chawla
Verified Buyer
“Really liked product didn’t have my size. Looking forward to buying my next coat from them next season”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I've bought two woolies and I've been impressed both with quality of the garments and the service.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Love it. High quality.”
Helpful Report
Posted 4 years ago
Stephen Calder
Verified Buyer
“A young company with high pretentions. So far so good with my first purchase.”
Helpful Report
Posted 4 years ago
David Allen
Verified Buyer
“Superb quality scarf, generous in its style and making.”
Helpful Report
Posted 4 years ago
Peter Sanger
Verified Buyer
“I have a couple of roll neck pullovers from other companies but neither are as comfortable and well made as the Shackleton. Expensive but extremely smart / casual. Would thoroughly recommend”
Helpful Report
Posted 4 years ago
Bryn Sadler
Verified Buyer
“Great clothing - extremely comfortable and thoughtfully designed. Have ordered twice, and will do again.”
Helpful Report
Posted 4 years ago
Mutlu Guner
Verified Buyer
“My second Shackleton jacket after being very happy with the first one. High quality, great looking product - very happy with it.”
Helpful Report
Posted 4 years ago
Mark Astaire
Verified Buyer
“Nice product. Well packaged on delivery.”
Helpful Report
Posted 4 years ago
Simon Staley
Verified Buyer
“Excellent service and very helpful staff”
Helpful Report
Posted 4 years ago
Erik Weaver
Verified Buyer
“Everything they are doing seems masterful. Kudos!!”
Helpful Report
Posted 4 years ago
Paul Youds
Verified Buyer
“So good to deal with. I emailed the company with my concerns about the size of the jacket. I received a prompt reply. I then spoke to Charlie at Shackleton, who was most helpful. The jacket arrived next day. I was so impressed, I’d definitely recommend them. I received a nice personal card off Charlie.. great touch. 👍🏻”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great products and service.”
Helpful Report
Posted 4 years ago
Valerijs Strelkovs
Verified Buyer
“Wery good quality.”
Helpful Report
Posted 4 years ago
Mohon Miah
Verified Buyer
“Great service and fantastic products. Built and engineered to last.”
Shackleton 5 star review on 14th March 2021
Helpful Report
Posted 4 years ago
Iain Riddell
Verified Buyer
“Good level of communication and answered my queries quickly and with correct information.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Cracking Jacket !. Extremely well made.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I am completely satisfied with Shackleton and can highly recommend them.”
Helpful Report
Posted 4 years ago
Sergei Borisyuk
Verified Buyer
“I still can't appreciate it because it hasn't been delivered yet))) It takes a lot of time ...”
Helpful Report
Posted 4 years ago
Hi Sergei, thank you for your review. As discussed via email the package was unable to be delivered by DHL and so I resent the item the same day via Royal Mail International. I can see that it is still in transit and this is taking some time due to Brexit and Covid related issues. Please bear with us and I will keep an eye on the developments. Best wishes Charlie
Posted 4 years ago
Anonymous
Verified Buyer
“Beautiful product!”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 833 reviews
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