Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product. Well packaged on delivery.”

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Posted 4 years ago

“Excellent service and very helpful staff”

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Posted 4 years ago

“Everything they are doing seems masterful. Kudos!!”

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Posted 4 years ago

“So good to deal with. I emailed the company with my concerns about the size of the jacket. I received a prompt reply. I then spoke to Charlie at Shackleton, who was most helpful. The jacket arrived next day. I was so impressed, I’d definitely recommend them. I received a nice personal card off Charlie.. great touch. 👍🏻”

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Posted 4 years ago

“Great products and service.”

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Posted 4 years ago

“Wery good quality.”

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Posted 4 years ago

“Great service and fantastic products. Built and engineered to last.”

Shackleton 5 star review on 14th March 2021

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Posted 4 years ago

“Good level of communication and answered my queries quickly and with correct information.”

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Posted 4 years ago

“Cracking Jacket !. Extremely well made.”

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Posted 4 years ago

“I am completely satisfied with Shackleton and can highly recommend them.”

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Posted 4 years ago

“I still can't appreciate it because it hasn't been delivered yet))) It takes a lot of time ...”

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Posted 4 years ago

Hi Sergei, thank you for your review. As discussed via email the package was unable to be delivered by DHL and so I resent the item the same day via Royal Mail International. I can see that it is still in transit and this is taking some time due to Brexit and Covid related issues. Please bear with us and I will keep an eye on the developments. Best wishes Charlie

Posted 4 years ago

“Beautiful product!”

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Posted 4 years ago

“Great customer service after my goods were lost in the post. I was sent a replacement item worth more than 4 times my original outlay. Their products are exceptionally good both practically & aesthically.”

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Posted 4 years ago

“Placed an order on 20th of February and haven't heard from Shackleton or the shipper since. Shackleton says they run a tight ship because of covid-19, however other webshops eg. The Modern Draper in the UK are able to follow up and give updates to their customers. Also quite peculiar to be asked for a review before my goods have arrived.”

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Posted 4 years ago

Hi Henrik, I am looking into this for you. Best wishes Charlie

Posted 4 years ago

Hi Henrik, My sincere apologies for the delay. I have sent another for you today. Please let me know if i can help further. Best wishes Charlie

Posted 4 years ago

“I have followed the brand since they started. Last spring I was thinking about getting one of the pilot jackets but by the time I got round to it they have sold out. This year I managed to order one and I love it. It is everything I hoped it would be and more! The only thing I would say is check with the team on your sizing as I would usually be a medium or large with jackets but the small is a perfect fit with the pilot jacket. If you are looking for a jacket that is functional, stylish, super warm and great quality then this is for you.”

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Posted 4 years ago

“Good service - next day delivery, properly packaged etc. They also do answer queries on sizing etc quickly.”

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Posted 4 years ago

“Brilliant garment , both looks and feels great. Exceeded expectations. Quick and easy to buy with efficient shipping. Disappointed in stock levels of many other items.”

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Posted 4 years ago

“Unlike any other brand. Peerless detail and quality. Never thought I’d wear thick wool next to my skin then Shackleton introduced Geelong wool. Soft like cashmere but natural and rugged. I’m a fan. Owner of Hero and Worsley jumpers.”

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Posted 4 years ago

“This is premier grade expedition quality meets great fit and fashion. I have the expedition parka in black and it’s an amazing all rounder - but could also go minus 20 if needed - knitwear crosses the fashion function divide brilliantly. Wonderful brand.”

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Posted 4 years ago

“Nice gear but limited selection left at time of purchase resulting in me deciding on my second choice.”

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Posted 4 years ago

Shackleton is rated 4.8 based on 865 reviews