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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,068
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Phil Lister
Verified Buyer
“They were prompt and efficient. The items I bought exceeded my expectations. Their sign up for the newsletter offer is a bit of a con, or at least it was in my case because it didn't work.”
Helpful Report
Posted 4 years ago
Anthony Critchlow
Verified Buyer
“Always a pleasure to experience a new item that's on its way from the team at Shackleton.”
Helpful Report
Posted 4 years ago
Morten Badensø
Verified Buyer
“Always a great selection, and awesome products.”
Helpful Report
Posted 4 years ago
Al Pyke
Verified Buyer
“As always a premium product which I have no doubt will last for years. Very quick delivery and will continue you to buy their products.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Love their knitwear.”
Helpful Report
Posted 4 years ago
CLIFFORD REDMAN
Verified Buyer
“I like the quality and they fit me well.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“delivery came as promised”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered a large sweater the package contained a medium-sized item. Sadly, Shakelton was unable to supply a replacement in the correct size which is a shame because the item was beautiful. Like all Shakelton items I have purchased, the quality and styling were terrific. Shakelton graciously and expeditiously provided a refund. I will try again next season.”
Helpful Report
Posted 4 years ago
Rob Palmer
Verified Buyer
“Love the Jumper, great quality, super soft lambs wool and amazing fit. Wish the prices were lower and different colour options, beyond that great stuff so far.”
Shackleton 5 star review on 24th February 2021
Helpful Report
Posted 4 years ago
Mark Smith
Verified Buyer
“Good quality scarf and hat. I bought in a sale but having seen the products I’d have happily paid full price.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Spectacular quality. Feels like I am wrapped like a warm sheep in the highlands. Soft...well made....warm....wow!! I bought 8-9 items. Just incredible quality....service...style. looking forward to buying the jackets next year.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Product quality thus far has been outstanding, as has customer service - prompt, friendly and accommodating.”
Helpful Report
Posted 4 years ago
Michel Lebrun
Verified Buyer
“Excellente qualité et prix élevé”
Helpful Report
Posted 4 years ago
Chris Brown
Verified Buyer
“Great products, well made and ethically sound. These are premium quality products though and can be expensive. If you can afford them the quality matches the price and they will last a lifetime if you look after them.”
Helpful Report
Posted 4 years ago
Dean Baker
Verified Buyer
“Brilliant product built for extremes ,I have two jackets that have seen mountain action and they have performed in bad conditions . The people in the shop and on line have a good knowledge of the range and offer help above and beyond when you are purchasing an item. I’ve had all the top brands in extreme clothing but Shackleton takes some beating , and there is some great reading on the website which inspires you to get out into the great out doors.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Top quality and finely made sweater. Natural product.”
Helpful Report
Posted 4 years ago
Hammond, Tim
Verified Buyer
“Great service, top quality”
Helpful Report
Posted 4 years ago
Doug Allam
Verified Buyer
“Great products. But a lack of information between on line order and delivery.”
Helpful Report
Posted 4 years ago
Mark Kenny
Verified Buyer
“Always impressed by the innovation/ product development whilst maintaining a commitment to expedition support and the Antarctic environment”
Helpful Report
Posted 4 years ago
Victor Weddell
Verified Buyer
“From the quality of the product to the quality of customer service excellent throughout.”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 833 reviews
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