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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“xcelent x 2”
Helpful Report
Posted 4 years ago
Jui-Yao Yeh
Verified Buyer
“excellent,I first bought your products. l am testing.l will buy it next year. we are changing our clothes.spring is coming our country.”
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Posted 4 years ago
Andrew Stein
Verified Buyer
“The product seems to be very well made and is most comfortable.”
Helpful Report
Posted 4 years ago
David Bramwell
Verified Buyer
“Ordered the Merino watch hat and the quality is outstanding. Delivered on time”
Helpful Report
Posted 4 years ago
Darren Chaisty
Verified Buyer
“Great online service. Plenty of updates and quick delivery.”
Helpful Report
Posted 4 years ago
Tim Paul
Verified Buyer
“Received the amazing base layer shirt. Gorgeous and fits me perfectly. Just ordered another sweater, I love this brand!”
Helpful Report
Posted 4 years ago
Elliott Mueller
Verified Buyer
“A day had passed and I Have still not received my return label. Most other sites do not require you: 1) to send an email to get a label 2) to chase them in order to return an item I classify this as poor service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Exceptional quality and excellent service.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“High quality jackets and knitwear which are good to look at and a pleasure to wear. Expensive but you get what you pay for. I admire the ethos of this company.”
Helpful Report
Posted 4 years ago
Rebecca Westwood
Verified Buyer
“Great service. Let me know about delivery via a telephone call. Well packaged”
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Posted 4 years ago
Anonymous
Verified Buyer
“Nice brand.”
Helpful Report
Posted 4 years ago
Alan Davies
Verified Buyer
“Your products are great. I just wish you had a selection in size L : right now it appears almost everything has sold out. Are you closing down?”
Helpful Report
Posted 4 years ago
Phil Lister
Verified Buyer
“They were prompt and efficient. The items I bought exceeded my expectations. Their sign up for the newsletter offer is a bit of a con, or at least it was in my case because it didn't work.”
Helpful Report
Posted 4 years ago
Anthony Critchlow
Verified Buyer
“Always a pleasure to experience a new item that's on its way from the team at Shackleton.”
Helpful Report
Posted 4 years ago
Morten Badensø
Verified Buyer
“Always a great selection, and awesome products.”
Helpful Report
Posted 4 years ago
Al Pyke
Verified Buyer
“As always a premium product which I have no doubt will last for years. Very quick delivery and will continue you to buy their products.”
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Posted 4 years ago
Anonymous
Verified Buyer
“Love their knitwear.”
Helpful Report
Posted 4 years ago
CLIFFORD REDMAN
Verified Buyer
“I like the quality and they fit me well.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“delivery came as promised”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered a large sweater the package contained a medium-sized item. Sadly, Shakelton was unable to supply a replacement in the correct size which is a shame because the item was beautiful. Like all Shakelton items I have purchased, the quality and styling were terrific. Shakelton graciously and expeditiously provided a refund. I will try again next season.”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 865 reviews
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