Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 849 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality scarf, generous in its style and making.”

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Posted 4 years ago

“I have a couple of roll neck pullovers from other companies but neither are as comfortable and well made as the Shackleton. Expensive but extremely smart / casual. Would thoroughly recommend”

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Posted 4 years ago

“Great clothing - extremely comfortable and thoughtfully designed. Have ordered twice, and will do again.”

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Posted 4 years ago

“My second Shackleton jacket after being very happy with the first one. High quality, great looking product - very happy with it.”

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Posted 4 years ago

“Nice product. Well packaged on delivery.”

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Posted 4 years ago

“Excellent service and very helpful staff”

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Posted 4 years ago

“Everything they are doing seems masterful. Kudos!!”

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Posted 4 years ago

“So good to deal with. I emailed the company with my concerns about the size of the jacket. I received a prompt reply. I then spoke to Charlie at Shackleton, who was most helpful. The jacket arrived next day. I was so impressed, I’d definitely recommend them. I received a nice personal card off Charlie.. great touch. 👍🏻”

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Posted 4 years ago

“Great products and service.”

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Posted 4 years ago

“Wery good quality.”

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Posted 4 years ago

“Great service and fantastic products. Built and engineered to last.”

Shackleton 5 star review on 14th March 2021

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Posted 4 years ago

“Good level of communication and answered my queries quickly and with correct information.”

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Posted 4 years ago

“Cracking Jacket !. Extremely well made.”

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Posted 4 years ago

“I am completely satisfied with Shackleton and can highly recommend them.”

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Posted 4 years ago

“I still can't appreciate it because it hasn't been delivered yet))) It takes a lot of time ...”

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Posted 4 years ago

Hi Sergei, thank you for your review. As discussed via email the package was unable to be delivered by DHL and so I resent the item the same day via Royal Mail International. I can see that it is still in transit and this is taking some time due to Brexit and Covid related issues. Please bear with us and I will keep an eye on the developments. Best wishes Charlie

Posted 4 years ago

“Beautiful product!”

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Posted 4 years ago

“Great customer service after my goods were lost in the post. I was sent a replacement item worth more than 4 times my original outlay. Their products are exceptionally good both practically & aesthically.”

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Posted 4 years ago

“Placed an order on 20th of February and haven't heard from Shackleton or the shipper since. Shackleton says they run a tight ship because of covid-19, however other webshops eg. The Modern Draper in the UK are able to follow up and give updates to their customers. Also quite peculiar to be asked for a review before my goods have arrived.”

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Posted 4 years ago

Hi Henrik, I am looking into this for you. Best wishes Charlie

Posted 4 years ago

Hi Henrik, My sincere apologies for the delay. I have sent another for you today. Please let me know if i can help further. Best wishes Charlie

Posted 4 years ago

“I have followed the brand since they started. Last spring I was thinking about getting one of the pilot jackets but by the time I got round to it they have sold out. This year I managed to order one and I love it. It is everything I hoped it would be and more! The only thing I would say is check with the team on your sizing as I would usually be a medium or large with jackets but the small is a perfect fit with the pilot jacket. If you are looking for a jacket that is functional, stylish, super warm and great quality then this is for you.”

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Posted 4 years ago

“Good service - next day delivery, properly packaged etc. They also do answer queries on sizing etc quickly.”

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Posted 4 years ago

Shackleton is rated 4.8 based on 849 reviews