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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,067
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Kerry Hammond
Verified Buyer
“Great customer service after my goods were lost in the post. I was sent a replacement item worth more than 4 times my original outlay. Their products are exceptionally good both practically & aesthically.”
Helpful Report
Posted 4 years ago
Henrik Nielsen
Verified Buyer
“Placed an order on 20th of February and haven't heard from Shackleton or the shipper since. Shackleton says they run a tight ship because of covid-19, however other webshops eg. The Modern Draper in the UK are able to follow up and give updates to their customers. Also quite peculiar to be asked for a review before my goods have arrived.”
Helpful Report
Posted 4 years ago
Hi Henrik, I am looking into this for you. Best wishes Charlie
Posted 4 years ago
Hi Henrik, My sincere apologies for the delay. I have sent another for you today. Please let me know if i can help further. Best wishes Charlie
Posted 4 years ago
Alastair Kerr
Verified Buyer
“I have followed the brand since they started. Last spring I was thinking about getting one of the pilot jackets but by the time I got round to it they have sold out. This year I managed to order one and I love it. It is everything I hoped it would be and more! The only thing I would say is check with the team on your sizing as I would usually be a medium or large with jackets but the small is a perfect fit with the pilot jacket. If you are looking for a jacket that is functional, stylish, super warm and great quality then this is for you.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good service - next day delivery, properly packaged etc. They also do answer queries on sizing etc quickly.”
Helpful Report
Posted 4 years ago
John Greenwood
Verified Buyer
“Brilliant garment , both looks and feels great. Exceeded expectations. Quick and easy to buy with efficient shipping. Disappointed in stock levels of many other items.”
Helpful Report
Posted 4 years ago
Adam Black
Verified Buyer
“Unlike any other brand. Peerless detail and quality. Never thought I’d wear thick wool next to my skin then Shackleton introduced Geelong wool. Soft like cashmere but natural and rugged. I’m a fan. Owner of Hero and Worsley jumpers.”
Helpful Report
Posted 4 years ago
Jonathan Trimble
Verified Buyer
“This is premier grade expedition quality meets great fit and fashion. I have the expedition parka in black and it’s an amazing all rounder - but could also go minus 20 if needed - knitwear crosses the fashion function divide brilliantly. Wonderful brand.”
Helpful Report
Posted 4 years ago
John Aitken
Verified Buyer
“Nice gear but limited selection left at time of purchase resulting in me deciding on my second choice.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“xcelent x 2”
Helpful Report
Posted 4 years ago
Jui-Yao Yeh
Verified Buyer
“excellent,I first bought your products. l am testing.l will buy it next year. we are changing our clothes.spring is coming our country.”
Helpful Report
Posted 4 years ago
Andrew Stein
Verified Buyer
“The product seems to be very well made and is most comfortable.”
Helpful Report
Posted 4 years ago
David Bramwell
Verified Buyer
“Ordered the Merino watch hat and the quality is outstanding. Delivered on time”
Helpful Report
Posted 4 years ago
Darren Chaisty
Verified Buyer
“Great online service. Plenty of updates and quick delivery.”
Helpful Report
Posted 4 years ago
Tim Paul
Verified Buyer
“Received the amazing base layer shirt. Gorgeous and fits me perfectly. Just ordered another sweater, I love this brand!”
Helpful Report
Posted 4 years ago
Elliott Mueller
Verified Buyer
“A day had passed and I Have still not received my return label. Most other sites do not require you: 1) to send an email to get a label 2) to chase them in order to return an item I classify this as poor service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Exceptional quality and excellent service.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“High quality jackets and knitwear which are good to look at and a pleasure to wear. Expensive but you get what you pay for. I admire the ethos of this company.”
Helpful Report
Posted 4 years ago
Rebecca Westwood
Verified Buyer
“Great service. Let me know about delivery via a telephone call. Well packaged”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Nice brand.”
Helpful Report
Posted 4 years ago
Alan Davies
Verified Buyer
“Your products are great. I just wish you had a selection in size L : right now it appears almost everything has sold out. Are you closing down?”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 833 reviews
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