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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,067
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Greg Blatchford
Verified Buyer
“Very poor service, delivery took weeks and when I needed to return the item I received no response to multiple emails. But with caution!”
Helpful Report
Posted 3 years ago
We are very sorry, Greg, This is unacceptable. We have received your item in the warehouse and have issued a refund. The reason it took so long to get to you, was that it was a pre-order item.
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent jacket”
Helpful Report
Posted 3 years ago
Jonathan Simpson
Verified Buyer
“Jacket is warm, also waterproof ( rained and did not soak through) Recently bought Hercules jacket. Which at £395 is expensive for a light down jacket. Disappointed with logo, Should be embroider for the money. Also zip feels weak compared to other jackets. I do love the length over the waist and also sleevelength is very good. All in all I’m pleased although feel it is expensive for what it is.”
Helpful Report
Posted 3 years ago
Dear Jonathan, Thank you so much for taking the time to share your feedback. The Hercules Ultra Lightweight Down Jacket has been designed to ensure that every aspect, from the fastenings, to the logo, are as lightweight as possible. We have used a transfer logo as it’s much lighter than other alternatives, with the idea of keeping weight down in every component of the jacket for expeditions where weight matters. Your feedback is extremely important to help us to be the best we can be, and your comments will be passed onto Shackleton’s development team for implementation in future designs. Kind regards, Shackleton guides
Posted 3 years ago
Andrew Ellis
Verified Buyer
“Ordered a coat and sweater which were sent fairly quickly. Both had to be returned. When I couldn’t print a free return label I was advised the postage fee would be refunded with the item cost which was a nice touch. Received phone updates with the order. Clothing is good quality and well made.”
Helpful Report
Posted 3 years ago
Our apologies. Your items have arrived in our warehouse today and we will send out the exchange you wanted and will refund the other half of your order. Please, do not hesitate to get back in touch, if you have any other questions.
Posted 3 years ago
Andrew Scott
Verified Buyer
“Excellent service great value for money quality garment”
Helpful Report
Posted 3 years ago
Richard Morwood
Verified Buyer
“Easy to order, prompt delivery and excellent products. Have bough from them before and will buy from them again again.”
Helpful Report
Posted 3 years ago
Adrian Chubb
Verified Buyer
“I've bought 5 products from Shackleton over the past 2 years and can vouch for the quality of this brand. I've been particularly impressed with the Nelson Merino lightweight sweaters. Used these on mountaineering activities during Autumn, Winter & Spring expeditions and they really do perform. Customer service is on-point also! Highly recommend Shackleton.”
Helpful Report
Posted 3 years ago
Daniel Joyner
Verified Buyer
“Decided on the escape expedition jacket but wasn’t sure on what size to order, a couple of emails later & the team at Shackleton advised me and when it arrived 2 days later I was very pleased with the fit, great quality jacket.”
Helpful Report
Posted 3 years ago
Denise Wood
Verified Buyer
“Amazing service from start to finish”
Helpful Report
Posted 3 years ago
John Adair
Verified Buyer
“Roll neck jumper sent quickly and great quality. Unfortunately the fit was not right in medium and so returned. A shame as it has a a lot of understated style to this rugged roll neck.”
Helpful Report
Posted 3 years ago
Steve Murphy
Verified Buyer
“Have been buying their products since I first came across their pop up shop in London a couple of years ago. Everything top quality. Think I have most things from their range!! Brilliant”
Helpful Report
Posted 3 years ago
Costantino Balestra
Verified Buyer
“Very kind and efficient interactions, doubled by a sincere kindness”
Helpful Report
Posted 3 years ago
Steve Timmerman
Verified Buyer
“Once my order was confirmed it was a faultless experience being kept up to speed with delivery which was super efficient. I am now wearing and refusing to take off my base layer - I guess I expected the product to be high quality and I have not been disappointed.”
Helpful Report
Posted 3 years ago
Steven Fort
Verified Buyer
“A very professional speedy service. Great advice from the team re sizes garments etc. The Antarctic Parka is everything I was given to expect. Good fit, excellent quality, styling and ideal for extreme conditions. I struggled with the price at first but now appreciate the value, and I’ve done a little for Antarctic preservation! Great product, great service thank you!”
Helpful Report
Posted 3 years ago
John Kennedy
Verified Buyer
“As expected the service and garment were of the highest standards. Luckily I got the last Graphene jumper and had a refund after I requested one with a discount code and it was granted. Couldn’t recommend the company highly enough. 🕊”
Helpful Report
Posted 3 years ago
Ali Robinson
Verified Buyer
“Fantastic jumpers, a present for my husband that he loves, he now has 3!”
Helpful Report
Posted 3 years ago
Tim Atkins
Verified Buyer
“Great customer experience. Only ever had one issue with them re my order. They sorted it out brilliantly. Great products as well.”
Helpful Report
Posted 3 years ago
Simon Appleby
Verified Buyer
“I’ve had a Shackleton rollneck over 5 years, it’s as perfect as the day it was bought fit me. Since then I have been given another lambswool zipped pullover and that is absolutely brilliant! Recently bought two more 100% Geelong lambswool sweaters and am very pleased with the quality.”
Helpful Report
Posted 3 years ago
Trevor Burndred
Verified Buyer
“Quality is as usual excellent . Thank you”
Helpful Report
Posted 3 years ago
Nicholas Stillman
Verified Buyer
“Shackleton. Ace. The end.”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 833 reviews
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