Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 904 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect customer service , amazing clothing will be ordering again and again ,,, I am now hooked as the quality is 100% , great delivery service also ,, as you gathered no complains only praise fir this company and what they do .”

Helpful Report

Posted 3 years ago

“Fantastic quality, service and delivery. Shackleton is my new go-to brand for hardwearing outdoor clothing.”

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Posted 3 years ago

“Love the products and the history behind the brand, I. Ought a haakron jacket a few weeks ago, but didn’t get the internal jacket as the advert suggested. On contacting customer service, they said they were wrong and they would upgrade and send me another base jacket, to this day not heard a thing , which I’m very disappointed about. Customer service is very very slow.”

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Posted 3 years ago

“Excellent quality product- well made, very comfortable and warm!”

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Posted 3 years ago

“Love their stuff so well made, with the best materials built to last a lifetime. Worth every penny.”

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Posted 3 years ago

“Top-quality woollen goods. I have been amazed by the warmth provided by my Hero jumper.”

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Posted 3 years ago

“Top quality parka 10/10. Puffa is okay, the fabric feels a bit cheap 6/0.”

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Posted 3 years ago

“Excellent parka … exactly what I was looking for …”

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Posted 3 years ago

“Excellent design and products. Well made and a pleasure to wear.”

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Posted 3 years ago

“Jacket is even more amazing once embraced and taken into the 'wild'! Love it, and have only worn for a few hours...cannot wait to wear it more. The team in the shop were great, and patient too!!!”

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Posted 3 years ago

“Great product and excellent quality.”

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Posted 3 years ago

“Been looking for a quality jacket for a while , I've tried them all on , then stumbled on this web site . Absolutely love my jacket , far superior to any I've tried on . Love it .”

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Posted 3 years ago

“I purchased a Shackleton jumper and socks. Fantastic quality and presented in a very nice box with wrapping paper, Shackleton logo, nicely printed leaflets, photo and brochure. I will definitely purchase another Shackleton jumper, this time in grey and await the orange parka to come back in stock too. Many thanks for a 1st Class Service and most of all quality products. Thank you. Andrew”

Helpful Report

Posted 3 years ago

“I ordered two jackets and have tried to send one back. After 4 emails I had no response. Zero communication despite the returns policy saying that I could return. Eventually spike to a person at the London store - found number online. Poor after sales.”

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Posted 3 years ago

“My Jacket is first class”

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Posted 3 years ago

“Excellent product and excellent service.”

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Posted 3 years ago

“You get what you pay for and what I have paid for is an exceptional product- the way it fits, feels and performs. I love it!”

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Posted 3 years ago

“Beautiful, functional coats, sweaters, hats. The store associates were interesting and helpful.”

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Posted 3 years ago

“Great jacket and mightily impressive customer service.”

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Posted 3 years ago

“I have recently purchased a Ronne down jacket and I'm really impressed with the quality and design of this product. There's plenty of warmth for the great outdoors but the jacket is also stylish enough to wear down the pub. Pockets are really well thought out and the zips look like they'll last forever. The fit is perfect for me. Ordering via the website was simple and delivery was very quick.”

Helpful Report

Posted 3 years ago

Shackleton is rated 4.8 based on 904 reviews