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Shackleton Reviews

4.8 Rating 833 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,067
 Metrics
4.8
Based on 833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Morten Badensø
Verified Buyer
“As always: Great, high quality products and fast delivery, even to Denmark.”
Helpful Report
Posted 3 years ago
Paul Youds
Verified Buyer
“This was my second purchase from Shackleton, what can I say. Excellent service, the quality of the items is first rate. Extremely pleased. Will definitely buy from them again. 👍🏻”
Helpful Report
Posted 3 years ago
T.L. Smith
Verified Buyer
“I'm just a huge fan of Sir Ernest Shackleton (even named my cat Shackleton), and I'm grateful to know your store/website exists! Couldn't be happier with the 100-year anniversary cashmere scarf. Love what you offer and stand for! With much appreciation, T.L. Smith”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent quality, was a Christmas present for my dad whose renovating a chapel in Cornwall.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great design, incredible quality and great service too. Top end of my price range but the quality of product (and service) more than justifies the price tag. The explorer is already an all time fave.”
Helpful Report
Posted 3 years ago
Gary Sullivan
Verified Buyer
“I have just been in the far North of Sweden in minus 22⁰ and my jacket is everything I want it to be......”
Shackleton 5 star review on 29th December 2021
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“1. The recently bought a belt, the 'centenary', is only but a shadow of the previous one which I still use and like. 2. As a big fan of Shackleton's quality knitwear, now I cannot find anything of interest bar the Hero model - much loved. Particularly I regret the absence of the Nimrod:-) 3. Finally, the last and least, lack of any guidance for the overseas customer as to the total cost of import so one is left at the mercy of local duty agencies. Best regards Artur”
Helpful Report
Posted 3 years ago
ROSS Taylor
Verified Buyer
“The socks are very warm and very comfy, excellent quality.”
Helpful Report
Posted 3 years ago
Mike Rosenberg
Verified Buyer
“Love the down vest plenty of pockets & easy to pack good quality & fit”
Helpful Report
Posted 3 years ago
Richard Tiley
Verified Buyer
“My sweater arrived very punctually and is utterly wonderful: soft, warm, a very good fit and a lovely, usable colour. I hope that the temperature now drops so that I can enjoy it in the conditions for which it was designed and made!”
Helpful Report
Posted 3 years ago
Gareth Littlechild
Verified Buyer
“Excellent products and, especially as an ex-pat overseas buyer, fuss free processes. All my items I have bought over the past couple of years have arrived in perfect condition and as described, including the fit. Great products.”
Helpful Report
Posted 3 years ago
Andrew Beverley
Verified Buyer
“I am new to the Shackleton Range and purchased a number of their items online based on reviews; however I’d not tried the items on in a shop so I was a little apprehensive to say the least. Let’s say that I needn’t have worried because the quality and look of the products are second to none. Understated and stylish probably sum up their products the best. I’ve never had so many compliments about a sweater in my life and I will be buying a another hero sweater in a different colour in the new year I am so happy with it. Being an active mountaineer myself and the owner of several down jackets the Rothera most definitely outshines the others in terms of looks and build quality. Absolutely amazing products all round;I would not hesitate to recommend Shackleton products to anyone.”
Shackleton 5 star review on 25th December 2021
Helpful Report
Posted 3 years ago
Julian Bury
Verified Buyer
“Great jacket, good length in arms and unbelievably warm, but you do not overheat, love it”
Helpful Report
Posted 3 years ago
David Echeverri
Verified Buyer
“Excellent materials that keep the spirit of the outdoors experience”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great quality products, Rothera warm for such a lightweight fitted jacket, Knitwear good quality, Lockroy could do with some pulls at the bottom for the thinner shape. Big thank you to Thom for his guidance, customer service and patience. Would highly recommend them.”
Helpful Report
Posted 3 years ago
Shaun Marshall
Verified Buyer
“I am a regular customer now with Shackleton, I found their jackets spot on and do exactly what is said on the tin. This seller can be trusted 100%.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“After being very impressed with a friend of a friends Endurance parka, I Dripped into the pop up store on Regents Street and bought the Pilots parka. Amazing quality product and amazing service from the two gentlemen in the store. Even my 10 year old who was with me commented, saying that it was much better than “the goose shop” and that “the men knew everything about the coat”. The quality really is outstanding and the technical detail second to none. I’ll be investing in more Shackleton products, that’s for sure.”
Helpful Report
Posted 3 years ago
Bryan Evans
Verified Buyer
“Really pleased with my limited edition Centenary Hero sweater in charcoal. Very comfortable and smart, beautifully made. It's the first time I've ever spent this amount on a sweater, but so worth it. I now feel a bit closer to the Boss, while I read South!”
Helpful Report
Posted 3 years ago
Paul Compton
Verified Buyer
“I have bought a Gilet and a Parka. Both are exceptional garments. So good that people come up to me and say - What's that? Where did you get it ? And then say they are going to buy one. The Parka in particular is remarkable. Cold weather has no impact at all, but interestingly it is not terribly hot indoors either. As my 15-year-old daughter said after wearing it,'Its the same indoors as outside'. I can't describe it better than that. The pockets etc are very practical.”
Helpful Report
Posted 3 years ago
Bryan Stone
Verified Buyer
“Fabulous design and quality”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 833 reviews
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